Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Customer Experience Lead- Quality and Training Atlys

2.0 - 6.0 years

0 Lacs

delhi

On-site

At Atlys, our mission is to enable every person on earth to travel freely. We believe that by making travel more efficient, we can contribute to creating a more open world. One of the biggest pain points for travelers is dealing with visas, and we aim to address this by automating the process completely. We are seeking talented individuals who are passionate about shaping the future of travel with us. As part of Atlys, delivering exceptional customer experiences is our top priority. Our Guest Delight team engages with customers through calls, chats, and emails across various shifts. We are currently looking for a Customer Experience Lead who will play a crucial role in ensuring the quality of these interactions. The role involves monitoring customer conversations, providing feedback to team members, and conducting training sessions to enhance communication standards. Key Responsibilities: - Review and audit customer conversations regularly across all shifts. - Evaluate interactions based on a defined quality framework and document scores and insights. - Provide constructive feedback to team members to drive improvement. - Identify communication gaps and develop training modules to address them. - Conduct coaching sessions and training workshops. - Maintain training trackers, audit records, and progress reports. - Collaborate with relevant teams to align on communication key performance indicators (KPIs). - Update training content, standard operating procedures (SOPs), and tone of voice guidelines in line with customer expectations and brand values. - Share insights with leadership on team performance and training impact. Ideal Candidate: - 2-5 years of experience in communication training, quality assurance, or customer service coaching. - Proficiency in professional communication etiquette across voice, chat, and email. - Excellent spoken and written English skills; additional languages are a plus. - Ability to analyze customer interactions, deliver feedback, and build communication capabilities. - Familiarity with QA tools, CRM/chat platforms (e.g., Freshdesk, Exotel), and Google Suite. - Detail-oriented, empathetic, and dedicated to improving customer service standards. - Willingness to work different shifts or adjust schedules as needed. If you are excited about contributing to a connected world through seamless travel experiences, we invite you to join our team. Become part of the Atlys revolution and help simplify global travel, one visa at a time! Apply now to be a part of our journey.,

Posted 5 days ago

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Parts Engineer Siemens

5.0 - 9.0 years

0 Lacs

haryana

On-site

As a Parts Engineer at Siemens Energy, you will be responsible for managing the inventory of spare and replacement parts for Aeroderivative Gas turbines worldwide. You may or may not have an interdisciplinary understanding of Mechanical/Electrical/Instrumentation & Controls. This role, based in Gurgaon, will involve collaboration with Siemens Energy teams in the USA and the UK. Prior to commencing work, you will receive relevant tools and process training. Flexibility and a positive attitude towards learning are essential for this position. Your responsibilities will include supporting leaders in communication and cultural transformation activities. You will also be involved in research problem reports, contacting OEMs & Suppliers, working with internal Siemens Energy groups, preparing datasheets/specification forms, analyzing potential issues with suggested parts, ensuring attention to detail, and maintaining excellent communication skills. Multitasking, a methodological approach, and innovative thinking are key aspects of this role. To be successful in this position, you should have an engineering degree with a basic understanding of Mechanical Engineering and at least 5 years of experience in engineering or Commissioning of Gas turbines or balance of plant. Ability to interpret P&IDs, schematics, basic parts specifications, and certifications is required. Proficiency in English and the ability to work effectively in a multicultural environment are essential. Experience in Oil and Gas or Power sector projects, Lean, Change Management, and strong organizational skills are desirable. This challenging and future-oriented role will require you to deliver value to customers and the organization, analyze customer needs and industry best practices, and identify strategic initiatives and opportunities. Your work will contribute towards optimizing procurement strategies, mitigating risks, ensuring cost-effective and safe project execution, and promoting sustainable practices. Siemens Energy offers a dynamic work environment where you will have the opportunity to collaborate with teams impacting entire cities and countries. If you are a highly knowledgeable and experienced professional with a commitment to integrating EHS principles into all aspects of commodity procurement and utilization, we welcome your application. Join us at Siemens and be part of a global team dedicated to building the future, one day at a time, in over 200 countries.,

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Influencer Marketing Manager Desh Keyboard

2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

You will play a key role in coordinating with content creators and influencers to execute digital marketing campaigns aimed at increasing awareness of our app. Your responsibilities will include finding suitable creators, establishing and nurturing relationships with them, and overseeing the seamless execution of campaigns from the initial brief to the final publication of content. To excel in this role, you must possess strong interpersonal skills, a deep understanding of the content creator landscape, and the ability to effectively manage multiple tasks. Proficiency in English is required, and basic conversational skills in Hindi will be an added advantage. This position offers you the opportunity to work with content creators across various Indian languages such as Marathi, Hindi, Kannada, Tamil, Telugu, Malayalam, among others. If you are passionate about connecting with people, driving influencer collaborations, and ensuring the success of digital marketing initiatives, we are looking for someone like you to join our team.,

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