Front office executive

Job Role & Responsibilities:

As the first point of contact at Vetic Pet Clinic, the Front Office Executive plays a vital role in ensuring a warm, professional, and efficient experience for pet parents and their pets. The role demands strong communication, multitasking, and customer service skills.

Key Responsibilities:

• Reception & Guest Handling:
• Greet all pet parents and visitors warmly and professionally.
• Manage check-ins and check-outs of appointments smoothly.
• Answer calls and respond to inquiries regarding services, pricing, appointments, and clinic hours.
• Appointment Management:
• Schedule, confirm, and reschedule appointments in the clinic software.
• Ensure smooth coordination between pet parents and veterinary staff.
• Follow up with clients for upcoming or missed appointments.
• Customer Service & Experience:
• Provide accurate information about services, packages, vaccinations, grooming, and membership options.
• Handle complaints or concerns with patience and escalate as needed to the clinic manager.
• Guide pet parents on billing, insurance, and payment procedures.
• Billing & Payments:
• Generate accurate bills using the clinic's POS or management system.
• Handle cash, card, and UPI transactions responsibly.
• Record Keeping:
• Maintain up-to-date pet medical records, vaccination history, and treatment logs.
• Ensure confidentiality and accuracy in data entry.
• Clinic Coordination:
• Work closely with vets, groomers, and assistants to manage daily schedules.
• Keep the reception area and waiting lounge clean and organized.
• Maintain stock of forms, brochures, and front desk supplies.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance

Work Location: In person