Front Office Executive

Location: Dr. Kamini Rao Hospitals, Kumarapark, Bangalore
Reports to: Front Office Manager / Operations Manager

Position Summary:
The Senior Front Office Executive will be responsible for managing the front desk operations, ensuring smooth operations, handling administrative tasks, and delivering exceptional customer service. The role requires someone with strong interpersonal skills, attention to detail, and the ability to manage a high volume of visitors and inquiries efficiently.

Key Responsibilities

1. Front Desk Operations:
- Manage all front office activities, ensuring a welcoming environment for visitors and clients.- Handle all incoming calls professionally and route them to the correct departments as needed.- Manage the appointment scheduling and maintain accurate records of visitor logs.

2. Customer Service:
- Provide exceptional customer service to clients, patients, and visitors by answering queries and addressing any concerns.- Ensure prompt resolution of complaints or issues by escalating them to the appropriate personnel when necessary.

3. Administrative Support:
- Assist with administrative duties such as filing, document handling, and managing correspondence.- Support the management with data entry, maintaining records, and coordinating meetings as required.- Handle petty cash, prepare expense reports, and maintain a log of all financial transactions for the front office.

4. Team Leadership:
- Lead and mentor junior front office staff, providing training and guidance to ensure they perform at high standards.- Oversee shift management and staff rosters, ensuring adequate coverage at all times.

5. Facility Management:
- Coordinate with housekeeping and maintenance to ensure the reception area is always presentable.- Manage office supplies, including ordering and maintaining inventory.

Job Types: Full-time, Permanent

Pay: From ₹273,600.00 per year

Schedule:

• Day shift

Application Question(s):

• Do you have experience of working in a hospital?

Experience:

• total work: 2 years (Required)

Language:

• Kannada (Required)
• English (Required)
• Hindi (Required)

Work Location: In person