Front Office Executive- Gurgaon

Paras Hospital Gurgaon is hiring:

Role: Front office Executive.

Job Summary:

The Front Office Executive is the first point of contact for patients and visitors at the hospital. The role involves patient registration, appointment scheduling, front desk operations, and basic OPD billing. The position plays a key role in ensuring a smooth and professional patient experience.

Key Responsibilities:

• Greet and assist patients and visitors courteously at the reception.
  
• Handle patient registration, appointments, and walk-ins efficiently.
  
• Coordinate with doctors and departments to manage daily OPD schedules.
  
• Generate and process OPD bills using the Hospital Information System (HIS).
  
• Collect consultation charges and issue proper receipts.
  
• Handle payments through cash, card, UPI, or insurance panels as applicable.
  
• Guide patients regarding their next steps consultation, diagnostics, pharmacy, etc.
  
• Maintain accurate and up-to-date patient records and documents.
  
• Attend to patient inquiries in person and over the phone professionally.
  
• Support the admission process and communicate room availability if needed.
  
• Coordinate with the billing, nursing, and medical teams for seamless service delivery.
  
• Ensure the front desk area is clean, organized, and functioning smoothly.
  

Qualifications:

• Graduate in any discipline (preferred: BBA, BHM, or healthcare-related field).
  
• 1–3 years of experience in hospital front office operations including basic billing.
  
• Familiarity with Hospital Information Systems (HIS) and OPD billing workflows.
  
• Basic understanding of insurance and TPA processes is a plus.
  

Skills & Competencies:

• Strong communication and interpersonal skills.
  
• Customer-service focused with a polite and calm demeanor.
  
• Good computer skills, especially MS Office and billing software.
  
• Attention to detail and ability to handle cash and billing transactions.
  
• Ability to multitask in a fast-paced healthcare environment.
  
• Fluent in English and local language(s).

Regards

Shobhit Nayal

Calling 8800715941 WhatsApp 9810802312