Front Office Executive

Company Description

Blanket Hotel & Spa is a luxury resort and hotel in Munnar, surrounded by stunning natural landscapes. We offer 5-star accommodation complemented by exceptional hospitality, all at affordable rates. Our resort provides the perfect escape for relaxation and rejuvenation amidst nature's beauty. Guests can enjoy a luxurious experience with top-notch amenities and services.

Role Description

This is a full-time on-site role for a Front Office Executive, located in Kochi. The Front Office Executive will be responsible for managing receptionist duties, providing excellent customer service, handling front office operations, and ensuring smooth communication within the hotel. Daily tasks include greeting guests, managing check-ins and check-outs, answering queries, and coordinating with various hotel departments to enhance guest experience.

Qualifications

• Strong Interpersonal Skills and excellent Communication abilities
• Experience with Receptionist Duties and handling Front Office operations
• Proficient in providing Customer Service and maintaining guest satisfaction
• Ability to work efficiently in a team and independently
• Previous experience in the hospitality industry is a plus
• Attention to detail and organizational skills
• High school diploma or equivalent; additional qualifications in hotel management are advantageous