Front Office Associate

Zolo

0 years

0 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform:

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Skills Required

support resolve billing service

Work Mode

On-site

Job Type

Full Time

Job Description

Role in Detail:

Ensure an outstanding and smooth customer experience at all times.
Greet guests with a friendly and courteous attitude.
Handle inquiries, reservations, and guest concerns both in-person and over the phone.
Use suggestive selling to boost occupancy and revenue.
Supervise front desk operations and ensure adherence to SOPs.
Train and support front desk team members.
Quickly resolve guest issues and complaints to maintain high satisfaction.
Coordinate with housekeeping and other departments for seamless service.
Manage room allocation, billing instructions, and reservation updates.
Operate EPBX, manage calls, and ensure guest safety procedures.
Maintain updated front office log books and handle guest service during peak hours.
Act as the point of contact in the absence of the Duty Manager/Front Office Manager.

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