Front Office Associate

Job Description

Job Title: Front Office Associate Experience Required: Minimum 1 Year (Experience in 4-Star or 5-Star Property Preferred) Location: Morjim, Goa Salary Range: ₹15,000 – ₹22,000 per month Job Summary: We are seeking a courteous, professional, and well-presented Front Office Associate to join our team at a prestigious 4/5-star property in Morjim, Goa . The ideal candidate will have at least one year of experience in a similar role within the luxury hospitality industry and a passion for delivering exceptional guest service. Key Responsibilities: Greet and welcome guests in a warm, friendly manner Handle check-in and check-out procedures efficiently and accurately Manage reservations, room assignments, and guest inquiries using PMS (Property Management System) Maintain up-to-date knowledge of hotel services, local attractions, and promotions Handle guest complaints professionally and resolve them promptly Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction Maintain a professional appearance and adhere to grooming standards Requirements: Minimum 1 year of experience in front office or guest services at a 4-star or 5-star hotel/resort Strong communication and interpersonal skills Proficiency in hotel management software (e.g., Opera, IDS, or similar) Good command of English; knowledge of other languages is a plus Willingness to work in shifts, including weekends and holidays Customer-first attitude and a team player Benefits: Competitive salary in the range of ₹15,000 – ₹22,000 per month Meals and staff accommodation (if applicable) Exposure to a luxury hospitality environment Career growth opportunities within the organization