Front Desk Receptionist

Job Description

Role & responsibilities Work Type : Flexible hours (including weekends, evenings, and holidays) Location : Deja Vu Hotel, Coimbatore Reports To : Front Desk Receptionist Key Responsibilities 1. Guest Services & Check-In/Check-Out Greet guests warmly and professionally upon arrival and departure. Perform check-in and check-out procedures efficiently using the hotel management system (PMS). Verify guest information, payment methods, and issue room keys. Provide hotel and local area information, answer questions, and resolve concerns. Offer assistance with luggage, transportation, and directions as needed. 2. Reservation Management Handle new reservations via phone, email, and online booking platforms. Modify or cancel bookings as requested by guests. Upsell rooms or hotel services where appropriate to increase revenue. 3. Communication & Coordination Serve as a communication link between guests and internal departments (housekeeping, maintenance, kitchen, etc.). Log and report guest complaints or maintenance issues promptly. Relay messages, packages, or mail to guests and staff as needed. 4. Administrative & Operational Support Maintain accurate records of guest stays, billing, and payments. Prepare daily front desk reports and handovers for shift changes. Monitor lobby cleanliness and ambiance, and report housekeeping needs. Assist with inventory checks and office supplies as required. 5. Safety & Compliance Monitor guest and visitor activity for security purposes. Follow all hotel safety and emergency procedures. Ensure confidentiality of guest records and sensitive information. Requirements Excellent communication and interpersonal skills Professional appearance and attitude Basic computer skills and knowledge of hotel management systems (e.g., Opera, Cloudbeds) Ability to handle pressure and multitask Flexible with shifts, including night and weekend availability