12 Hotel Accounts Jobs

Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service) Key Responsibilities: People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager. Ensure that breakage, pilferage and spoilage are kept to a bare minimum. Occupational Health & Safety Employee Responsibility All employees are responsible for complying with the relevant OHS&E legislation and policies. This will include in particular: Taking care of themselves and others. Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training. No interfering with or misusing safety equipment. Reporting all hazardous situations. Following all reasonable instructions from a manager Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management.

Job Title: Finance Executive Accounts Receivable Department: Finance Location: Ahmedabad (Head Office) Industry: Hospitality Job Summary: We are hiring a Finance Executive Accounts Receivable with a strong background in the hospitality industry . Immediate joiners with experience in IDS software will be preferred. The role involves managing invoicing, collections, reconciliations, and ensuring timely payments while maintaining strong client relationships. Key Responsibilities: Manage accounts receivable processes including invoicing and payment collections. Reconcile customer accounts and resolve discrepancies in a timely manner. Monitor outstanding payments and follow up regularly for collections. Maintain accurate financial records and generate financial reports. Collaborate with internal teams and clients to support seamless finance operations. Ensure compliance with organizational finance policies and standards. Desired Candidate Profile: Education: B.Com / M.Com Experience: 2–3 years in Accounts Receivable or Finance, mandatory hospitality industry experience . Software Skills: Experience working on IDS Software preferred. Other Skills: Strong analytical skills, attention to detail, good communication and interpersonal skills. Joining: Immediate joiners preferred. Work Locations: Ahmedabad (Head Office). Perks and Benefits: Opportunity to work with a leading hospitality organization. Professional growth and development. Competitive salary package.

EXPECTED RESULTS Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality. Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently. Document accurately all internal and guest messages. Distribute according to specified Hotel procedure. Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Control room inventory and assign room per guest needs. Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides. Accept and monitor luggage for safekeeping or storage in the office according to established procedures. Responsible for transferring luggage to and from guest rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner. Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport s commitment to customers. Responsible for providing courteous and competent services to the guests. BHM 2 Years of Experience as Guest Service Associate.

Job Description Department: Guest Service Designation: Guest Service Associate Reports To: Assistant Manager Guest Service Prime Function: Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations. Welcome the guests by greeting them as per the standards. Any matter which may effect the interests of ACCOR should be brought to the attention of the Management Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service) Key Responsibilities: People Management Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Ensure to attend to guest complaints, requests or inquiries regarding the food and services. Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service. Financial Management Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service. Ensure to be familiar with all dishes on the menu. Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. Ensure to handle the luggage in a courteous and efficient manner. Control room inventory and assign room per guest needs. Ensure to be familiar with the property lay out, fire exits and elevator locations. Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager. Ensure that breakage, pilferage and spoilage are kept to a bare minimum. Occupational Health & Safety Employee Responsibility All employees are responsible for complying with the relevant OHS&E legislation and policies. This will include in particular: Taking care of themselves and others. Co-operating with Accor Hotel instructions including Safe Work Method Statements, Safety and other Procedures and Training. No interfering with or misusing safety equipment. Reporting all hazardous situations. Following all reasonable instructions from a manager Replacement and Temporary Mission: Be ready and responsible for any job, which may be assigned by the Management. This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative & intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.

About the Role: We are seeking a highly skilled Brand Standard & Revenue Auditor to play a crucial role in ensuring that our franchised properties meet the highest standards of brand standards and revenue integrity. In this role, you will be responsible for conducting thorough audits, assessing revenue streams, and ensuring the consistent application of our brand standards across all franchises. This is a key position that requires a keen eye for detail, a strong understanding of operational processes, and the ability to drive improvements in revenue assurance. Key Responsibilities: 1. Ensuring Adherence to Brand Standards: You will be responsible for ensuring that all franchised properties comply with our established brand standards. This includes assessing the overall quality, service delivery, and operational practices to maintain a consistent and strong brand identity. 2. Conducting Structured Audits of Franchise Assets: You will travel periodically to the United States to perform structured audits of franchise assets. These audits will focus on both brand compliance and revenue performance, ensuring that all aspects of the franchise operation align with company expectations. 3. Building Expertise in Revenue Suppression Techniques: A key part of your role will involve understanding and identifying revenue suppression techniques. You will develop the necessary expertise to detect and address discrepancies in revenue reporting, helping to maintain financial transparency across the franchise network. 4. Performing Revenue Assurance Audits: You will conduct detailed audits to ensure that franchises are accurately reporting their revenues. This will involve identifying any instances of suppressed revenue and providing recommendations to correct these issues. 5. Collaboration with DBP & PPM Teams: After each audit, you will collaborate closely with the DBP and PPM teams to ensure that any deficits identified-both from brand compliance and revenue assurance audits are discussed in detail and addressed effectively. Strong communication. and teamwork will be essential in resolving these issues. 6. Unlocking Suppressed Revenue: You will have clear targets for unlocking suppressed revenue across franchises. Your focus will be on ensuring that franchises achieve their full revenue potential by addressing any underlying causes of suppressed reporting. Please Note :- Only Hospitality background experience candidates will be consider for this role.

Role & responsibilities Work Type : Flexible hours (including weekends, evenings, and holidays) Location : Deja Vu Hotel, Coimbatore Reports To : Front Desk Receptionist Key Responsibilities 1. Guest Services & Check-In/Check-Out Greet guests warmly and professionally upon arrival and departure. Perform check-in and check-out procedures efficiently using the hotel management system (PMS). Verify guest information, payment methods, and issue room keys. Provide hotel and local area information, answer questions, and resolve concerns. Offer assistance with luggage, transportation, and directions as needed. 2. Reservation Management Handle new reservations via phone, email, and online booking platforms. Modify or cancel bookings as requested by guests. Upsell rooms or hotel services where appropriate to increase revenue. 3. Communication & Coordination Serve as a communication link between guests and internal departments (housekeeping, maintenance, kitchen, etc.). Log and report guest complaints or maintenance issues promptly. Relay messages, packages, or mail to guests and staff as needed. 4. Administrative & Operational Support Maintain accurate records of guest stays, billing, and payments. Prepare daily front desk reports and handovers for shift changes. Monitor lobby cleanliness and ambiance, and report housekeeping needs. Assist with inventory checks and office supplies as required. 5. Safety & Compliance Monitor guest and visitor activity for security purposes. Follow all hotel safety and emergency procedures. Ensure confidentiality of guest records and sensitive information. Requirements Excellent communication and interpersonal skills Professional appearance and attitude Basic computer skills and knowledge of hotel management systems (e.g., Opera, Cloudbeds) Ability to handle pressure and multitask Flexible with shifts, including night and weekend availability

Lead hotel accounting operations including revenue, payables, reconciliations (OTA, card, B2C), and monthly financials. Report to HO Accounts Head. Manage hotel accounts team. Required Candidate profile B.Com/M.Com/CA Inter with 5+ yrs in hotel accounting. Strong in OTA/card reconciliations, GST/TDS, Excel & accounting software. Team leader with reporting skills, detail-oriented.

About the Role: The Business Development Manager (Hotels - Kolkata) will play a crucial role in establishing and maintaining robust partnerships with hotels in the Kolkata region. This role involves strategic negotiations, active market analysis, and engagement with hotel partners to ensure competitive pricing, optimal availability, and excellent service standards. Role & responsibilities: Strategic Partner Acquisition: Proactively identify and engage potential hotel partners, expanding our network in the region. Contract Negotiation: Skillfully negotiate terms and conditions with both new and existing hotel partners to secure advantageous agreements. Performance Optimization: Monitor and enhance partner performance through regular analysis and strategic advice. Market and Competitive Analysis: Keep abreast of market trends and competitor strategies to inform and adjust our approach. Stakeholder Communication: Ensure effective communication with both internal teams and external partners to align strategies and expectations. Partner Training and Support: Provide ongoing training and support to hotel partners, ensuring they are proficient in using our platform and tools. Quality Control: Maintain high standards of partner compliance with our service quality and guest experience expectations. Regular Visits and Relationship Building: Conduct regular visits to partner hotels to strengthen relationships and gather insights. Revenue Growth Strategies: Develop and implement strategies aimed at maximizing revenue for both the partners and EaseMyTrip.com. Performance Reporting: Generate detailed reports and provide constructive feedback to partners based on performance metrics. Preferred candidate profile: Educational Background: Masters degree in Business Administration or a related field from a recognized institution. Professional Experience: 3-5 years of relevant experience in hotel contracting, business development, or B2B sales in the travel and hospitality industry. Sector Expertise: Comprehensive understanding of the hotel and travel industry, particularly in the Kolkata market. Negotiation Proficiency: Exceptional negotiation skills with a successful track record in deal-making. Analytical Skills: Strong capability in data analysis and decision-making based on market insights. Communication and Interpersonal Skills: Outstanding communication skills for effective partnership management. Problem-Solving: Quick and effective problem-solving with innovative solutions. Tech Savviness: Proficiency in MS Excel and CRM systems to manage data and relationships efficiently. Team Collaboration: Proven ability to collaborate within a team to meet collective goals. Adaptability: Flexibility to adapt strategies in dynamic market conditions.

About the Role: The Business Development Manager (Hotels - Bangalore) will play a crucial role in establishing and maintaining robust partnerships with hotels in the Bangalore region. This role involves strategic negotiations, active market analysis, and engagement with hotel partners to ensure competitive pricing, optimal availability, and excellent service standards. Role & responsibilities: Strategic Partner Acquisition: Proactively identify and engage potential hotel partners, expanding our network in the region. Contract Negotiation: Skillfully negotiate terms and conditions with both new and existing hotel partners to secure advantageous agreements. Performance Optimization: Monitor and enhance partner performance through regular analysis and strategic advice. Market and Competitive Analysis: Keep abreast of market trends and competitor strategies to inform and adjust our approach. Stakeholder Communication: Ensure effective communication with both internal teams and external partners to align strategies and expectations. Partner Training and Support: Provide ongoing training and support to hotel partners, ensuring they are proficient in using our platform and tools. Quality Control: Maintain high standards of partner compliance with our service quality and guest experience expectations. Regular Visits and Relationship Building: Conduct regular visits to partner hotels to strengthen relationships and gather insights. Revenue Growth Strategies: Develop and implement strategies aimed at maximizing revenue for both the partners and EaseMyTrip.com. Performance Reporting: Generate detailed reports and provide constructive feedback to partners based on performance metrics. Preferred candidate profile: Educational Background: Masters degree in Business Administration or a related field from a recognized institution. Professional Experience: 3-5 years of relevant experience in hotel contracting, business development, or B2B sales in the travel and hospitality industry. Sector Expertise: Comprehensive understanding of the hotel and travel industry, particularly in the Bangalore market. Negotiation Proficiency: Exceptional negotiation skills with a successful track record in deal-making. Analytical Skills: Strong capability in data analysis and decision-making based on market insights. Communication and Interpersonal Skills: Outstanding communication skills for effective partnership management. Problem-Solving: Quick and effective problem-solving with innovative solutions. Tech Savviness: Proficiency in MS Excel and CRM systems to manage data and relationships efficiently. Team Collaboration: Proven ability to collaborate within a team to meet collective goals. Adaptability: Flexibility to adapt strategies in dynamic market conditions.

About the Role: The Business Development Manager (Hotels - Mumbai) will play a crucial role in establishing and maintaining robust partnerships with hotels in the Mumbai region. This role involves strategic negotiations, active market analysis, and engagement with hotel partners to ensure competitive pricing, optimal availability, and excellent service standards. Role & responsibilities: Strategic Partner Acquisition: Proactively identify and engage potential hotel partners, expanding our network in the region. Contract Negotiation: Skillfully negotiate terms and conditions with both new and existing hotel partners to secure advantageous agreements. Performance Optimization: Monitor and enhance partner performance through regular analysis and strategic advice. Market and Competitive Analysis: Keep abreast of market trends and competitor strategies to inform and adjust our approach. Stakeholder Communication: Ensure effective communication with both internal teams and external partners to align strategies and expectations. Partner Training and Support: Provide ongoing training and support to hotel partners, ensuring they are proficient in using our platform and tools. Quality Control: Maintain high standards of partner compliance with our service quality and guest experience expectations. Regular Visits and Relationship Building: Conduct regular visits to partner hotels to strengthen relationships and gather insights. Revenue Growth Strategies: Develop and implement strategies aimed at maximizing revenue for both the partners and EaseMyTrip.com. Performance Reporting: Generate detailed reports and provide constructive feedback to partners based on performance metrics. Preferred candidate profile: Educational Background: Masters degree in Business Administration or a related field from a recognized institution. Professional Experience: 3-5 years of relevant experience in hotel contracting, business development, or B2B sales in the travel and hospitality industry. Sector Expertise: Comprehensive understanding of the hotel and travel industry, particularly in the Mumbai market. Negotiation Proficiency: Exceptional negotiation skills with a successful track record in deal-making. Analytical Skills: Strong capability in data analysis and decision-making based on market insights. Communication and Interpersonal Skills: Outstanding communication skills for effective partnership management. Problem-Solving: Quick and effective problem-solving with innovative solutions. Tech Savviness: Proficiency in MS Excel and CRM systems to manage data and relationships efficiently. Team Collaboration: Proven ability to collaborate within a team to meet collective goals. Adaptability: Flexibility to adapt strategies in dynamic market conditions.

About the Role: The Business Development Manager (Hotels - Delhi) will play a crucial role in establishing and maintaining robust partnerships with hotels in the Delhi region. This role involves strategic negotiations, active market analysis, and engagement with hotel partners to ensure competitive pricing, optimal availability, and excellent service standards. Role & responsibilities: Strategic Partner Acquisition: Proactively identify and engage potential hotel partners, expanding our network in the region. Contract Negotiation: Skillfully negotiate terms and conditions with both new and existing hotel partners to secure advantageous agreements. Performance Optimization: Monitor and enhance partner performance through regular analysis and strategic advice. Market and Competitive Analysis: Keep abreast of market trends and competitor strategies to inform and adjust our approach. Stakeholder Communication: Ensure effective communication with both internal teams and external partners to align strategies and expectations. Partner Training and Support: Provide ongoing training and support to hotel partners, ensuring they are proficient in using our platform and tools. Quality Control: Maintain high standards of partner compliance with our service quality and guest experience expectations. Regular Visits and Relationship Building: Conduct regular visits to partner hotels to strengthen relationships and gather insights. Revenue Growth Strategies: Develop and implement strategies aimed at maximizing revenue for both the partners and EaseMyTrip.com. Performance Reporting: Generate detailed reports and provide constructive feedback to partners based on performance metrics. Preferred candidate profile: Educational Background: Masters degree in Business Administration or a related field from a recognized institution. Professional Experience: 3-5 years of relevant experience in hotel contracting, business development, or B2B sales in the travel and hospitality industry. Sector Expertise: Comprehensive understanding of the hotel and travel industry, particularly in the Delhi market. Negotiation Proficiency: Exceptional negotiation skills with a successful track record in deal-making. Analytical Skills: Strong capability in data analysis and decision-making based on market insights. Communication and Interpersonal Skills: Outstanding communication skills for effective partnership management. Problem-Solving: Quick and effective problem-solving with innovative solutions. Tech Savviness: Proficiency in MS Excel and CRM systems to manage data and relationships efficiently. Team Collaboration: Proven ability to collaborate within a team to meet collective goals. Adaptability: Flexibility to adapt strategies in dynamic market conditions.

Responsibilities: * Manage guest house opns & staff * Ensure cleanliness & maintenance standards * Oversee social media marketing campaigns * Coordinate hotel projects & events * Develop online marketing strategies * Talk to Corporates for Sales