Front Desk Administrator

Job Location: 1st Floor, One Horizon Centre, Golf Course Rd, Harizan Colony, DLF Phase 5, Sector 43, Gurugram, Haryana 122002 Position Overview: The Front Desk Administrator is the first point of contact for clients and visitors. This role is pivotal in creating a welcoming and professional environment, ensuring a seamless experience for all stakeholders. Role & responsibilities: Customer Engagement Greet and welcome clients, visitors, and vendors in a professional and friendly manner. Address inquiries related to property listings, amenities, and ongoing projects. Coordinate property tours and ensure a positive visitor experience. Administrative Duties Maintain the reception area, ensuring it is clean and organized. Manage visitor logs, appointment schedules, and meeting room bookings. Handle incoming calls and emails, routing them appropriately. Event Coordination Assist in organizing and coordinating promotional events, open houses, and client meetings. Prepare welcome kits and presentation materials for client visits. Customer Service Excellence Address and resolve client concerns promptly, escalating issues when necessary. Provide a high level of hospitality and professionalism to ensure customer satisfaction. Education: Bachelor's degree in Business Administration, Hospitality, or related fields preferred. Experience: 1-3 years of experience in customer service, hospitality, or real estate sectors. Previous experience in luxury real estate is an advantage. Skills: Exceptional interpersonal and communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Knowledge of CRM software is a plus. Strong organizational and multitasking abilities. Professional appearance and demeanor.