6 Fraud Operations Jobs

About this role: Wells Fargo is seeking an Associate Fraud & Claims Operations Representative. In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers. Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Fraud & Claims Operations Representative Link to apply Fraud & Claims Operations Representative, BENGALURU, Karnataka | Wells Fargo https://www.wellsfargojobs.com/en/jobs/r-467478/fraud-claims-operations-representative/ About this role: Wells Fargo is seeking a Fraud & Claims Operations Representative. In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed Receive direction from supervisor and escalate questions or issues Interact with immediate team and functional area on wider range of information, plus internal or external customers Required Qualifications: 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Should have knowledge in Debit / Credit cards, Regulation E guidelines, US banking regulations. Ability to work additional hours if required. Must work on-site at the location posted. Must be flexible to work in multiple shifts Knowledge in Debit and Credit cards Strong analytical skills Good communication skills Job Expectations: Must be able to attend full duration of required training period Ability to work additional hours as needed Must work on-site at the location posted Shift Timing: 8:30 pm to 5:30 am IST (US Holiday) Posting End Date: 26 Jun 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Role & responsibilities Will be responsible for overseeing the operation for Banking and Capital Markets. This role demands a deep understanding of US Banking operations, regulatory and compliance policies. Will lead a team of managers, ensuring efficient and effective service delivery, compliance with regulatory standards, and the implementation of best practices in banking service delivery, SLA and KPIs. Maintain metrics and reporting for senior management and committee presentations. Support clients risk governance initiatives and working groups to facilitate alignment across key operational areas. Support first line operational/business risk program to assess, measure, monitor, mitigate, and educate at-risk business units regarding risk operations for various clients. Participate in implementation of new processes and procedures both internal and external due to regulatory changes and/or industry events. Collaborate with stakeholders to confirm comprehensive and consistent practices are followed to allow for a successful oversight client operations program Perform incident reviews to identify control / process vulnerabilities and partner with various stakeholders to assess potential strategic / tactical remediation opportunities. Preferred candidate profile 14 plus years of experience in the operations management for US clients in financial services industry; preferably in Fraud/AML/Chargeback. Demonstrate an understanding of various project management frameworks and requirements. Strong at identifying key control points and providing an assessment. Ability to work in a fast-paced, high-demand environment, both independently and as part of a team, under tight deadlines and with the ability to manage multiple priorities concurrently, efficiently, and effectively. Attention to detail, strong analytical, quantitative, and investigative problem-solving abilities; with the ability to make actionable recommendations. Strong interpersonal, verbal, and written communication skills; capable of writing documentation, training users in complex topics, making presentations to an internal audience, and interacting positively with management, colleagues, and clients. Strong proficiency with Microsoft Office products, specifically Excel and PowerPoint.

About this role: Wells Fargo is seeking an Associate Fraud & Claims Operations Representative In this role, you will: Support and capture all pertinent information from customers about their claims Conduct research and provide updates on status of new and existing claims Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment Receive direction from team lead and escalate questions and issues to more experienced roles Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers Required Qualifications: 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Position Title: Assistant Vice President Operations (Banking & Capital Markets) Role Overview: The Assistant Vice President Operations will manage and oversee the operational framework supporting Banking and Capital Market services, with a specific focus on U.S. banking standards and regulatory compliance. This individual will lead a team of managers, ensuring high-quality service delivery aligned with established KPIs and service-level agreements (SLAs), while maintaining adherence to industry best practices and regulatory frameworks. Key Responsibilities: Operational Oversight & Compliance: Oversee day-to-day banking operations with a solid grasp of U.S. banking regulations and compliance requirements. Monitor and ensure adherence to internal standards, regulatory guidelines, and industry benchmarks. Drive operational excellence by implementing control mechanisms and process enhancements. Prepare and maintain operational metrics, dashboards, and executive reports for leadership and committee review. Governance & Risk Management: Support client-driven risk governance frameworks and cross-functional initiatives to ensure cohesive operational alignment. Participate in the front-line risk management programs, helping to evaluate, monitor, and reduce operational risks for diverse client portfolios. Assist with integrating process changes resulting from regulatory updates or market shifts. Conduct root cause analyses and incident reviews to detect process vulnerabilities and collaborate with stakeholders on strategic solutions. Stakeholder Collaboration: Work closely with internal and external partners to ensure consistent operational practices and oversight standards. Facilitate communication across departments to align objectives and deliver seamless service to clients. Leadership & People Management: Lead and mentor a team of professionals, providing coaching, performance feedback, and development opportunities. Conduct regular evaluations to enhance individual and team performance. Bring pan-India exposure to managing diverse teams across various regional locations. Project & Process Management: Oversee commissioning of new banking and capital market operations projects, as well as the decommissioning of outdated workflows. Manage project lifecycles, including budgeting, timeline management, and quality control to ensure timely and cost-effective delivery. Promote continuous improvement through process evaluations and quality audits. Qualifications & Skills: Education: Bachelor's degree in any discipline required; preference for candidates with a Master's degree in Finance or related fields. Professional Experience: Proven experience in managing complex banking operations and regulatory compliance frameworks. Good to have experience in Fraud Operations, KYC, AML, Chargeback, Collections, Capital Market. Familiarity with project management methodologies and risk assessment techniques. Strong understanding of operational risk, control assessments, and remediation planning. Ability to manage multiple priorities in a dynamic environment, delivering under tight deadlines.

Dear Candidate, We are hiring for Fraud Analyst Bengaluru Location. Any graduate can apply (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Fraud Associate Band 3 What you will do: Recognise and respond to cases generated by the Fraud Management System (FMS) for unusual or suspicious activity in relation to application and usage screening to prevent abuse and loss of revenue across multiple Sky products Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a Supervisor where appropriate Analyse data, information and Intelligence to identify new trends and patterns pertaining to known or new fraud threats within departmental guidelines Assist as necessary in the provision of fraud training and awareness to other business areas Keep abreast of changes in fraud trends, new products and services; conduct reviews or update internal processes to stay current and understand any implications to fraud processes Work rotational shift patterns 7 days per week, including evenings and weekends, to ensure appropriate coverage to support current and new business needs across all products and services Key Skills & Experience Include: Understanding or knowledge of Skys products and services alongside an awareness of current and possible future business trends, as well as their potential impact on the company A high level of personal integrity, confidentiality, and professionalism. You will conduct yourself in a collaborative, confident and professional manner when dealing with the business, industry and stakeholders, and when representing the business, whilst working with sensitive information The ability to work under pressure whilst ensuring accuracy and meeting tight deadlines, particularly with real-time decision-making requirements Proactive and self-motivated, proficient in standard Microsoft Office and experience in learning custom IT software, with a desire for continuous improvement Investigative ability, with strong attention to detail and a clear desire to understand root cause and explore opprotunities to improve process and detection within the fraud function. Experience and knowledge from the communications industry with awareness of fraud prevention strategies would be a desirable quality. (To Confirm Please Drop a Whatsapp or call on 9821610745 Anjali ) ( In case The Number Is Busy, Please Drop A Whatsapp @ 9821610745 Anjali ) Regards SPARK CONSULTANCY