Assistant Vice President - Fraud Operations

Role & responsibilities

• Will be responsible for overseeing the operation for Banking and Capital Markets. 
• This role demands a deep understanding of US Banking operations, regulatory and compliance policies.
• Will lead a team of managers, ensuring efficient and effective service delivery, compliance with regulatory standards, and the implementation of best practices in banking service delivery, SLA and KPIs.
• Maintain metrics and reporting for senior management and committee presentations. 
• Support clients risk governance initiatives and working groups to facilitate alignment across key operational areas.
• Support first line operational/business risk program to assess, measure, monitor, mitigate, and educate at-risk business units regarding risk operations for various clients.   
• Participate in implementation of new processes and procedures both internal and external due to regulatory changes and/or industry events. 
• Collaborate with stakeholders to confirm comprehensive and consistent practices are followed to allow for a successful oversight client operations program 
• Perform incident reviews to identify control / process vulnerabilities and partner with various stakeholders to assess potential strategic / tactical remediation opportunities.

Preferred candidate profile

• 14 plus years of experience in the operations management for US clients in financial services industry; preferably in Fraud/AML/Chargeback.
• Demonstrate an understanding of various project management frameworks and requirements.
• Strong at identifying key control points and providing an assessment. 
• Ability to work in a fast-paced, high-demand environment, both independently and as part of a team, under tight deadlines and with the ability to manage multiple priorities concurrently, efficiently, and effectively. 
• Attention to detail, strong analytical, quantitative, and investigative problem-solving abilities; with the ability to make actionable recommendations.
• Strong interpersonal, verbal, and written communication skills; capable of writing documentation, training users in complex topics, making presentations to an internal audience, and interacting positively with management, colleagues, and clients. 
• Strong proficiency with Microsoft Office products, specifically Excel and PowerPoint.