19 Fmc Jobs

Key Responsibilities: Configure, manage, and troubleshoot Cisco FTD (Firepower Threat Defense) and FMC (Firepower Management Center) . Deploy and maintain Cisco security devices including ASA firewalls , ISE , IPS/IDS , and VPN solutions . Perform regular policy tuning , rule optimization , and signature updates for threat prevention. Analyze and respond to security incidents , alerts, and logs from Cisco and other security platforms. Participate in network security audits , assessments, and compliance checks. Work closely with the network operations and project teams to implement secure network architectures. Maintain documentation for configurations, changes, and troubleshooting guides. Provide L2 level support for security infrastructure and resolve escalated incidents. Key Skills: Strong hands-on experience with Cisco FTD & FMC . Proficiency in managing Cisco ASA, VPNs, ACLs , and Routing Protocols . Working knowledge of Cisco ISE, Umbrella is a plus. Familiar with SIEM tools , packet analysis , and threat intelligence platforms . Strong troubleshooting, analytical, and communication skills.

Role & responsibilities Experience in support and troubleshooting o f network and security devices. Good knowledge of Layer 2, Layer3 Protocols for IP Networks Sound knowledge of OSI layer model, TCP/IP protocols, Sub netting, VLANs. Sound knowledge of switching technologies like STP, HSRP, Port Security, Inter VLAN routing etc. Good knowledge of routing concepts like static and default routing, OSPF etc. Good knowledge of TCP/IP Network Troubleshooting & related tools e.g. PING, Trace Route, NsLookup, Packet capture etc. Upgrade firmware/Software of network and security devices. Strong hands-on L2 level experience Palo Alto and Sonicall Firewall. Preferred candidate profile

Heading customers team with technical guidance and supervising for field related activities Daily Maintenance. Preventive Maintenance Schedule Maintenance Candidates should have experience in dump truck & excavator.

Heading customers team with technical guidance and supervising for field related activities Daily Maintenance. Preventive Maintenance Schedule Maintenance Candidates should have experience in dump truck & excavator.

Heading customers team with technical guidance and supervising for field related activities Daily Maintenance. Preventive Maintenance Schedule Maintenance Candidates should have experience in dump truck & excavator.

Heading customers team with technical guidance and supervising for field related activities Daily Maintenance. Preventive Maintenance Schedule Maintenance Candidates should have experience in dump truck & excavator.

Heading customers team with technical guidance and supervising for field related activities Daily Maintenance. Preventive Maintenance Schedule Maintenance Candidates should have experience in dump truck & excavator.

Heading customers team with technical guidance and supervising for field related activities Daily Maintenance. Preventive Maintenance Schedule Maintenance Candidates should have experience in dump truck & excavator.

Heading customers team with technical guidance and supervising for field related activities Daily Maintenance. Preventive Maintenance Schedule Maintenance Candidates should have experience in dump truck & excavator.

Heading customers team with technical guidance and supervising for field related activities Daily Maintenance. Preventive Maintenance Schedule Maintenance Candidates should have experience in dump truck & excavator.

Heading customers team with technical guidance and supervising for field related activities Daily Maintenance. Preventive Maintenance Schedule Maintenance Candidates should have experience in dump truck & excavator.

Position - L3- Network & Security O&M Work Location - Hyderabad Scope Provide subject matter expertise for the 24x7 operational support for network component (Routers, Switches, WAN Accelerators, Load Balancers, etc.) installation, management, configuration and troubleshooting expertise inclusive of passive components. To provide expertise for configuration, management and troubleshooting Security Infrastructure components like Firewalls/ IDS/ IPS/ etc. Maintaining Service Level Agreement (SLA) or OLA (Operational Level Agreement) of highest standards and Turn-Around Time (TAT) as agreed. Technical Skills Expert level skills in configuring & troubleshooting of Network devices (LAN Switches/ Router/ Load Balancers). Preparing the Hardening Guidebook and necessary automation tool-kit. Also carryout hardening of the network devices as per the laid guidelines. In-depth knowledge and experience in configuring & troubleshooting of Security devices (Firewalls/ IDS/ IPS). Hands on and Troubleshooting experience on ACI Network and Data center technologies. Strong experience with L4-L7 Load balancing, firewall etc. Good understanding of inter and intra tenant traffic flows, contracts Advanced operational and troubleshooting skills of routing, switching and application flows. Broad experience in integration of service appliance to Cisco ACI deployments to includes load balancers and firewalls. Advanced Level of configurations for high availability like Active-Passive or Active-Active Cluster setup, etc. applicable for Disaster Recovery scenarios with pre-defined RTO & RPO. Configuration of routing & switching protocols like BGP, OSPF, STP, RSTP, etc. and troubleshooting of the same Integration with Infrastructure Components like Active Directory (AD)/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers, etc. Expert level knowledge of IP addressing schemes (IPv4 & IPv6) Knowledge of log co-relation engines/ methodology would be an advantage Should have worked in Remote Management environment using tools. Responsibilities The key responsibilities are highlighted below. The candidate is o Expected to build, deploy, configure, manage & troubleshoot the LAN/ WAN network using the skills mentioned along with configuration for high availability. Also carryout hardening of the devices as per the laid guidelines o Primary responsibility would be to recover the network from any outage and ensure timely performance management activities are being carried out. o Expected to provide advance level of support to be provided for ensuring that the SLA/ OLA/ TAT parameters are met. o Required to be knowledgeable in other Infrastructure components (like AD/ LDAP/ AAA/ Radius, NTP, Domain Name Service (DNS), Logging Servers etc. and TCP/IP concepts in order to assist in pinpointing problems that may or may not involve the network operations o Required to be versed with various eco-system software packages (mentioned above) for such activities as monitoring, configuration and troubleshooting as well as remote management. o Expected to coordinate for repairs, replacements, patches or upgrades of hardware/ software with third party vendors / OEMs and business partner in order to minimize impact to SLA by following Material Management & Movement processes (if required). o Expected to assist in troubleshooting connectivity failures which impact services like Monitoring, Backup, etc. Expected to provide inputs for Shift-wise/ Daily/ Weekly/ Monthly reporting requirements in addition to the Asset Management record updation/ modification requirements. o Expected to prepare RCA reports and suggest mitigation strategies. Requirements Should have technical OEM certifications for Network & Security products or technologies (Routers, Switches, Load Balancers, WAN Accelerators, Firewalls, IDS/IPS, VPN Gateways, etc.) Knowledge or experience of using Enterprise Service Management tools for automated testing, Monitoring (for OS, Network, Applications, etc.), Event correlation engines, Service desk (ITIL compliance, workflow and Self Service), etc. Exposure to technologies like Cisco ACI, FTD firewalls, load balancers Demonstrated problem solving skills, strong conceptual and analytical skills along-with ability to work as an effective team member. Excellent verbal and written communications skills. Soft skills – Interpersonal relationship management, Time Management Who Can apply? B.E./B.Tech in Electronics/ Computers/ IT/ Electronics & Telecommunication/ or other relevant streams. Experience of 3 to 6 Years in the field of IT infrastructure projects & operations, preferably in Data Centers, Large IT Setup, Mission Critical IT Infrastructure in Telecom/ Banking/ etc.

Rama Super Speciality Hospital is looking for Dermatologist (Prof.) to join our dynamic team and embark on a rewarding career journeyDiagnose and treat various skin conditions including acne, eczema, psoriasis, skin infections, and skin cancers.Perform dermatological procedures such as biopsies, cryotherapy, laser treatments, chemical peels, and cosmetic enhancements.Examine patients using advanced medical tools and techniques to evaluate skin disorders.Prescribe medications and provide aftercare instructions for topical or systemic treatments.Educate patients on skin care, disease prevention, and sun protection.Maintain accurate medical records and follow up with patients to assess treatment outcomes.Collaborate with other specialists when needed for comprehensive patient care.Stay updated with the latest dermatological research, technologies, and treatment protocols.

Rama Super Speciality Hospital is looking for Dermatologist to join our dynamic team and embark on a rewarding career journeyDiagnose and treat various skin conditions including acne, eczema, psoriasis, skin infections, and skin cancers.Perform dermatological procedures such as biopsies, cryotherapy, laser treatments, chemical peels, and cosmetic enhancements.Examine patients using advanced medical tools and techniques to evaluate skin disorders.Prescribe medications and provide aftercare instructions for topical or systemic treatments.Educate patients on skin care, disease prevention, and sun protection.Maintain accurate medical records and follow up with patients to assess treatment outcomes.Collaborate with other specialists when needed for comprehensive patient care.Stay updated with the latest dermatological research, technologies, and treatment protocols.

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design. We are looking for Field Application Engineer for our custom IC Verification suite of products which are deployed across more than 400+ customers worldwide and growing exponentially. In this role, you will be an Applications Engineer who will play a critical role in our Customer Success Organization enabling the success of our customers in designing advanced chips on leading-edge process technologies. You will provide technical and engineering insight and direction to improving usability, applicability, and adoption of Solido Products involving statistical analysis, Monte Carlo, cell optimization and design sensitivity for Custom analog or foundation IPs. You will have an opportunity to acquire both breadth and depth of technical knowledge, get wide exposure to the latest designs that customers are working on, and have the ability to influence at all levels, both internally and externally. Description Use in-depth product knowledge to provide technical expertise and support for our top customers. Diagnose, troubleshoot, and resolve complex technical issues on customer designs. Work directly with Research and Development (R&D) to develop and implement our technical roadmap, specifications, and validation for improvements and enhancements Partner with customers and Sales to identify business challenges, develop effective technical solutions, and increase utilization and retention of products on current accounts Drive business for Siemens, using technical expertise and working directly with customers at the appropriate management level to establish criteria for successful engagements Behavioural Skills Required Must possess strong written, verbal and presentation skills Ability to establish a close working relationship with both customer peers and management Explore whats possible to get the job done, including creative use of unconventional solutions Key Qualifications/Experience BE/ME EE, CS, CE or related discipline and 5-6+ years of experience Experience in circuit design and debugging skills is a big plus Good understanding of Statistical fundamentals and Monte Carlo Experience of working with Virtuoso/ADE is must Understanding of yield importance for standard cell/IO/memory and custom analog designs Experience with industry standard tools like Solido Variation aware, High Sigma monte carlo, Spectre fmc is added advantage Working knowledge of any of Spice simulators like AFS, Eldo, Finesim, Prime Sim, Hspice and Spectre is mandatory Working knowledge of scripting languages like Unix Shell, python is plus #DISW #LI-EDA #LI-Hybrid A collection of over 377,000 minds building the future, one day at a time in over 200 countries. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow! At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrows reality. Find out more about the Digital world of Siemens here/digitalminds Siemens Software. Where today meets tomorrow

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about cybersecurity and looking for an exciting role where you can make a difference? If so, we have an opportunity for you! As a Security Specialist at Kyndryl, you will play a crucial role in enabling and securing our customer organizations, cultures, and ecosystems. Your responsibilities will be varied and dynamic, spanning asset classification models, risk assessment reports, information security policies, security solution scenarios, implementation plans, organization models, procedures, security services, security effectiveness evaluation reports, and security awareness workshops. You will be tasked with configuring, monitoring, and managing the performance of networks to maintain the quality of services, while also protecting organizational infrastructure from malicious cyber-attacks. As a key member of our team, you will assess, predict, prevent, and manage the risk of IT infrastructure and data, helping our customers stay ahead of the curve and ensure their systems are secure. You will develop and implement security policies and procedures, working closely with other departments to ensure that all security measures are in place and operating effectively. But that is not all – at Kyndryl you will have the opportunity to explore innovation in CyberSecurity data science – taking information that has been gathered and looking for areas to have that “Ah Ha” moment. Drawing conclusions and patterns from the data across single and multiple clients. Creating new ideas in the area of risk management and risk quantification. In addition to your technical responsibilities, you will also play a key role in raising awareness of potential security threats through technical security training on best practices. This is an exciting opportunity to help shape the culture of our clients' organizations and make a tangible impact on their security posture. If you have a passion for cybersecurity – governance, risk and compliance, are looking for a challenging and dynamic role, and want to work with a team of like-minded individuals, then we want to hear from you! Join us as a Security Specialist and help us secure the future of our clients' organizations. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience Should have 10 to 12 years of experience. Aware of latest technologies and solutions on Network, Security & Data Centre technologies in project Implementation and Design. Experience in customer meetings and presentations for business development from the pre-sales point of view. Ability to discuss and pitch the technical solutions with clients as per the business needs Design appropriate solutions in line with the client requirements and ability to prepare proposals and make technically accurate responses to RFPs Excellent knowledge and hands on experience for the below technologies: Cisco Routers: 1900,2800,3800,3900 & ASR Cisco Switches: 3750X,3560X,2960,4500,4900,6500 & DC Networking-ACI, Nexus 2K,5K,7K,9K Load Balancers: Alteon, F5 , NetScaler WAN optimization - Riverbed or other OEM's Routing protocols: EIGRP, OSPF,BGP, MPLS,VRRP,HSRP/static routing. Others: Multicast, DMVPN, Tunnels, IPV6 &IPV4 Switching protocols & methodologies: VPC,VDC.OTV,VXLAN,VLANS, Spanning-Tree, VTP, Ether Channel,Stacking,802.1q tagging/trunking, Port Aggregation, Power Over Ethernet (POE), Failover/Fallback of Hardware & Link (High Availability) etc . Quality of Service : QoS markings, traffic classifications and prioritization •Security: Network Layer-2 & Layer-3 Security Access control: Tacacs server , Radius Good Understanding of DNS,DHCP, NTP,NAT,PAT etc. Network Management/Monitoring Tools Like SolarWinds Orion, Nagios & Cisco Prime and others Wireless: Cisco WLC/Access Points/WCS Security Knowledge – Checkpoint, Cisco ASA, Firepower, FTD, FMC, Palo Alto, Juniper SRX and Netscreen. Experience in configuring and monitoring various WAN and internet circuits (T1, E1, PRI, DS3, Fiber, Ethernet), and working with ISPs in relation to these services Process Knowledge : ITIL Expertise in Documentation for Networks Possess good communication skills and customer focused attitude Certifications: CCNA/CCNP/CCVP/CCSP/CCIE (preferred). Preferred Technical and Professional Experience:- BE/B TECH/IT/CCNP/CCIE/JNCIE Certifications: CCNA/CCNP/CCSP/CCIE(preferred). Excellent written and verbal communication skills Ability to interact confidently with stakeholders of all levels Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design. We are looking for Field Application Engineer for our custom IC Verification suite of products which are deployed across more than 400+ customers worldwide and growing exponentially. In this role, you will be an Applications Engineer who will play a critical role in our Customer Success Organization enabling the success of our customers in designing advanced chips on leading-edge process technologies. You will provide technical and engineering insight and direction to improving usability, applicability, and adoption of Solido Products involving statistical analysis, Monte Carlo, cell optimization and design sensitivity for Custom analog or foundation IPs. You will have an opportunity to acquire both breadth and depth of technical knowledge, get wide exposure to the latest designs that customers are working on, and have the ability to influence at all levels, both internally and externally. Description Use in-depth product knowledge to provide technical expertise and support for our top customers. Diagnose, troubleshoot, and resolve complex technical issues on customer designs. Work directly with Research and Development (R&D) to develop and implement our technical roadmap, specifications, and validation for improvements and enhancements Partner with customers and Sales to identify business challenges, develop effective technical solutions, and increase utilization and retention of products on current accounts Drive business for Siemens, using technical expertise and working directly with customers at the appropriate management level to establish criteria for successful engagements Behavioural Skills Required Must possess strong written, verbal and presentation skills Ability to establish a close working relationship with both customer peers and management Explore what"™s possible to get the job done, including creative use of unconventional solutions Key Qualifications/Experience BE/ME EE, CS, CE or related discipline and 5-6+ years of experience Experience in circuit design and debugging skills is a big plus Good understanding of Statistical fundamentals and Monte Carlo Experience of working with Virtuoso/ADE is must Understanding of yield importance for standard cell/IO/memory and custom analog designs Experience with industry standard tools like Solido Variation aware, High Sigma monte carlo, Spectre fmc is added advantage Working knowledge of any of Spice simulators like AFS, Eldo, Finesim, Prime Sim, Hspice and Spectre is mandatory Working knowledge of scripting languages like Unix Shell, python is plus #DISW #LI-EDA #LI-Hybrid We are Siemens A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow! We offer a comprehensive reward package which includes a competitive basic salary, variable pay, other benefits, pension, healthcare and actively support working from home. At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow"™s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Siemens Software. Where today meets tomorrow

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments.Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice Network and Voice Services team responsible for providing subject matter expertise incident management, service request management, and change management infrastructure support for all Managed Services customers. Responsibilities: Manage and maintain customer Network infrastructure Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Possess the ability to track time worked with a degree of accuracy Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions Must possess a working knowledge of APIC / ACI Lead technical troubleshooting of critical network outages. Perform baseline administration of Amazon Web Services VPCs, CIDR management similar Microsoft Azure Technologies, GPC Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation Performs adds, moves, and changes on Network infrastructure within expected SLAs Execute Network routine and emergency infrastructure maintenance processes as required by customer Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure Build and maintain documentation for customer Network infrastructure Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities Provide support and cross-training to team members on managed solutions to ensure resilient support model Manage service requests ensuring adherence to SLAs Assist with cross training of other Tier 2 team members as needed Other duties as assigned Qualifications: 12+ years of experience with operational administration of Network Infrastructure 9+ years working with monitoring platforms; LogicMonitor a plus 6+ years of experience with operational administration of Cisco Infrastructure 6+ years of experience with operational administration of Palo Alto Infrastructure 4+ years of experience with operational administration of NetScaler Infrastructure Experience with GlobalProtect, AnyConnect, FortiClient Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA Background with enterprise Routing and Switching technologies Knowledge and experience with Layer 2 and Layer 3 protocols Experience with more than two enterprise LAN, SD-WAN and WAN topologies Strong background with operational administration of Network Management Systems and IPAM Excellent leadership and mentoring skills High level problem-solving and communication skills Strong oral and written communications skills Bachelors Degree or Equivalent Experience CCIE R&S or Security, PCNSE or equivalent level certification desired. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

TCTS hiring for Manager Network Security- Cisco FTD & ASA Experience: Minimum 7 years Controllers) Qualification: Graduation Support Level: L2 Location: Pune Working Days- 6 Days Shift: 24*7 (Night shifts included) Position: Permanent Job Description: Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Security /FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles. Responsibilities: Technical administration or troubleshooting to ensure the efficient functionality of the solution. Incident Validation, Incident Analysis, Solution recommendation Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions Act as a point of escalation for Level-2 customer service analysts Coordinate with IT teams on escalations, tracking, performance issues, and outages. Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation. Provide recommendations in tuning and optimization of systems, processes, procedures, and policies. Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate. Publish weekly reports and monthly reports on customer service operations activity. Desired Skill set: Good knowledge on implementation, installation, integration troubleshooting and overall functionalities Experience in troubleshooting platform related issues, data backup, restoration, retention Maintains awareness of latest technologies in the domain. Interested candidate can please share your updated resume on namrata.rai1@tatacommunications.com with below details: Highest Qualification: Total Experience: Relevant Experience: Current Organization: Notice Period: Current CTC: Expected CTC: Current Location: Thanks & Regards, Namrata Rai TCTS HR Team