Fiserv Professional, Software Development Engineering

You will be responsible for performing implementations for Fiserv's clients through telephone, e-mail, and web-based contact channels. Ensuring professional and timely client/internal communications regarding ongoing implementation/support cases will be a key part of your role. It will be essential to thoroughly track, organize, and document all product and support related activities. Additionally, you will need to develop and maintain a comprehensive understanding of Fiserv products and services, while staying updated on relevant industry trends and best practices. Handling mission-critical projects during and after implementation will also be a crucial aspect of your responsibilities. As the accountable individual for driving production incidents to resolution, you will need to analyze and coordinate with the necessary parties and always act as the owner and leader of the situation. Collaborating with business analysts and developers to discuss technical issues, recreating problems locally, identifying underlying defects, and performing a technical evaluation of the defects will be part of your daily tasks. ### What you will need to have - A degree in Computer Science, Management Information Systems, Information Technology, Accounting, Business Management, or related fields. - 6-8 years of proven experience with client implementations/services, dealing with both internal and external clients. - Strong troubleshooting skills, communication skills, and planning abilities. - Previous customer service experience. ### What would be great to have - Experience in the financial industry. - Strong self-motivation and excellent time management skills, including the ability to work on time-sensitive projects to meet deliverables by the expected due date. - Analytical skills to assess client business needs, identify solutions, and manage requirements. - Ability to work on multiple projects simultaneously. - Excellent written and verbal communication skills. - Exceptional organizational and interpersonal skills, with a focus on follow-up and attention to detail. - Knowledge of business methods and practices in the financial services industry. - Ability to work independently and collaboratively. - Creative problem-solving skills, strong analytical and troubleshooting abilities. - Ability to exercise appropriate judgment and decision-making skills to ensure client success. - Willingness to initiate and/or attend troubleshooting sessions during regular and after hours when needed on a priority basis. - Experience working with internal teams on process improvements. - Capability to manage priorities within and across projects in a fast-paced environment while maintaining a focus on the quality of deliverables. - Willingness to coach, cross-train, assist, and help others as assigned. Thank you for considering employment with Fiserv. Please apply using your legal name.,