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4.0 - 7.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
7.0 - 9.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
7.0 - 11.0 years
5 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
5.0 - 10.0 years
6 - 10 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
6.0 - 9.0 years
7 - 10 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
4.0 - 8.0 years
5 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
1.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
1.0 - 3.0 years
3 - 6 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to provide effective networksupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience:1-3 Years.
Posted 4 days ago
2.0 - 5.0 years
4 - 7 Lacs
Bengaluru
Work from Office
What You Will Do As a Network Support Engineer, you will be tasked with delivering exceptional technical support to our clients and partners. Primary responsibilities will involve troubleshooting and resolving issues across the Meraki product line, including wireless access points, security appliances, and switches, as well as other related technologies. You will also play a key role in collaborating with cross-functional teams, like Engineering, Product Management, and Sales! Responsibilities * Own each customer case from initial creation to resolution, ensuring a seamless support experience and timely resolution of issues. * Effectively collaborate with partners and customers regarding technical issues and customer service inquiries, primarily over the phone and in writing. * Diagnose and resolve a wide range of complex network-related issues, including wireless, security, switching, IoT, and other Meraki product-related issues. * Work closely with Escalations, Engineering, Sales, PM, and other Cisco teams to resolve critical cases efficiently. * Understand and use Linux console commands to identify and resolve issues with Meraki devices and Meraki Dashboard services. * Read and analyze packet captures using Wireshark. * Keep up with the latest Meraki features and technology advancements by completing instructor-led and self-paced training modules, ensuring up-to-date expertise in product offerings. * Leverage acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. * Proactively use available resources and follow leadership guidance to develop professionally within your role whilst aligning with business objectives. Who You Are As a creative problem solver, you care deeply about what matters to our customers, partners, and colleagues. Using your advanced communication skills, you build meaningful customer relationships while responding quickly and efficiently to customers inquiries. You embrace changes that arise from data insights and proactively use feedback from leaders and peers to continuously enhance your technical skills and grow with our team. Minimum Qualifications * Solid understanding of network technologies (including firewalls, content filtering, routing/switching, VLANs and wireless) and hands-on experience with configuring and troubleshooting these technologies in real-world environments. * Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, UDP, RADIUS 802.1x, OSPF, etc. * 2-5 years of experience in supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers. * 2-5 years of experience in computer networking related problem solving, critical thinking, and troubleshooting. * Demonstrated ability in troubleshooting WiFi networks. Preferred Qualifications * Experience acting as a primary point of contact in customer escalations. * Proficiency in both written and verbal English communication,with the ability to convey complex technical concepts clearly and concisely. * Capable of effectively communicating with internal and external partners, fostering strong working relationships and collaboration. * Outstanding customer service skills, with a focus on understanding and addressing customer needs promptly and effectively. * Excellent time management skills, demonstrating the ability to prioritize multiple tasks, follow through on commitments, and maintain attention to detail. * Collaborates within cross-functional teams, fostering a supportive and inclusive environment. * Able to provide constructive feedback to peers when needed. * Networking certifications:CCNP, CWNA, etc.
Posted 4 days ago
4.0 - 6.0 years
4 - 8 Lacs
Pune
Work from Office
As a Analyst II L2 Support, you will play a crucial role in ensuring the stability, availability, and performance of our production environment. This individual will be responsible for monitoring, maintaining, and troubleshooting our systems and applications to minimize downtime and optimize efficiency. Duties and Responsibilities: Regularly monitor the production environment to ensure system health and availability and identify and resolve issues, such as system errors, performance bottlenecks, or downtime, in a timely manner. Perform routine maintenance tasks to ensure optimal performance and reliability of systems and applications. Respond promptly to incidents reported by users or detected through monitoring systems. Conduct thorough troubleshooting and root cause analysis to identify the underlying issues and implement corrective actions and workarounds to restore service and minimize impact on users. Provide technical assistance to end-users and other internal teams, addressing their inquiries and resolving technical issues. Maintain accurate and up-to-date documentation of system configurations, procedures, troubleshooting steps, and resolutions Proactively identify opportunities to improve the production environment, such as optimizing performance, enhancing reliability, or automating repetitive tasks. Knowledge, Skills and Experience: Proficiency in XML-based system interfaces, including schema design and the use of XML-based tools such as SOAPUI and Postman, is preferred. Familiarity with Zendesk and issue management systems like JIRA. Understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles. Knowledge of scripting languages (e.g., Groovy, Python, VBA). What do we offer? Open culture and challenging opportunity to satisfy intellectual needs Flexible working hours Smart working: hybrid remote/office working environment Work-life balance Excellent, dynamic and multicultural environment Note - This role will be in Rotational Shifts
Posted 4 days ago
3.0 - 7.0 years
8 - 12 Lacs
Hyderabad
Work from Office
Should have expert experience in F5 GTM/LTM implementation/migration and managed services Should have good experience in Tag based access-list creation & F5 BigIQ manager Strong experience in SDN architecture using F5 Loadbalacer technologies Support troubleshooting of escalated incidents to closure. Lead the root cause analysis on the major incidents/problems. Lead complex changes. Validating technical issues resolved by L2. Leading - Load balancer life-cycle management. Creation of new service and operational reports in- line with customer needs. Evaluating new product updates/upgrades. Strong knowledge of application security best practices including OWASP Top 10 and OWASP Mobile Top 10 Experience and familiarity working across the global cyber security community Technical knowledge in software engineering, system and network security, authentication and security protocols, cryptography, and network/web related protocols (e.g., TCP, UDP, HTTP, HTTPS) Should able to write iRules on F5 Ability to Integrate with Other security tools and SIEM A proven ability to establish and sustain effective, professional relationships with Technology and Business; work closely with business partners to understand business drivers and market requirements; and provide leadership to the technology group in order to create the right security solutions for the market in the required time frames Certifications on F5 security tools P2/P3 Resolution/P1 / Critical incident / Problem management on below types of request - Change resource group / subscription Manage front end IP configurations (multiple ports, multiple IP addresses) Modify monitoring parameter if required Manage port forwarding (to access internal resources using public IP) Manage backend pools Manage health probes Manage load balancing rules Manage Inbound NAT rules Modify LB attributes like session stickiness as required Modify Listeners as required Create or modify tagging as required Job description for DNS / DHCP (InfoBlox), there are co-merged experience with Firewall and LB. Manage network address ranges Manage dynamic and static address assignments Setup internal- and external-facing DNS Assign, release, and modify static IPs Manage IP address space and Domain Name Service ownership, Registration
Posted 4 days ago
2.0 - 4.0 years
3 - 6 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
3.0 - 5.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
4.0 - 5.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
4.0 - 8.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
3.0 - 7.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
6.0 - 9.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
5.0 - 10.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
3.0 - 6.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Detailed job description - Skill Set: Technically strong hands-on Self-driven Good client communication skills Able to work independently and good team player Flexible to work in PST hour(overlap for some hours) Past development experience for Cisco client is preferred.
Posted 4 days ago
8.0 - 13.0 years
50 - 55 Lacs
Bengaluru
Work from Office
Req ID: 327293 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a GCP Solution Architect to join our team in Bangalore, Karn taka (IN-KA), India (IN). Job Description: Primary Skill: Cloud-Infrastructure-Google Cloud Platform Minimum work experience: 8+ yrs Total Experience: 8+ Years Must have GCP Solution Architect Certification & GKE Mandatory Skills: Technical Qualification/ Knowledge: Expertise in assessment, designing and implementing GCP solutions including aspects like compute, network, storage, identity, security , DR/business continuity strategy, migration , templates , cost optimization, PowerShell ,Terraforms, Ansible etc.. Must have GCP Solution Architect Certification Should have prior experience in executing large complex cloud transformation programs including discovery, assessment , business case creation , design , build , migration planning and migration execution Should have prior experience in using industry leading or native discovery, assessment and migration tools Good knowledge on the cloud technology, different patterns, deployment methods, compatibility of the applications Good knowledge on the GCP technologies and associated components and variations Anthos Application Platform Compute Engine , Compute Engine Managed Instance Groups , Kubernetes Cloud Storage , Cloud Storage for Firebase , Persistant Disk , Local SSD , Filestore , Transfer Service Virtual Private Network (VPC), Cloud DNS , Cloud Interconnect , Cloud VPN Gateway , Network Load Balancing , Global load balancing , Firewall rules , Cloud Armor Cloud IAM , Resource Manager , Multi-factor Authentication , Cloud KMS Cloud Billing , Cloud Console , Stackdriver Cloud SQL, Cloud Spanner SQL, Cloud Bigtable Cloud Run Container services, Kubernetes Engine (GKE) , Anthos Service Mesh , Cloud Functions , PowerShell on GCP Solid understanding and experience in cloud computing based services architecture, technical design and implementations including IaaS, PaaS, and SaaS. Design of clients Cloud environments with a focus on mainly on GCP and demonstrate Technical Cloud Architectural knowledge. Playing a vital role in the design of production, staging, QA and development Cloud Infrastructures running in 24x7 environments. Delivery of customer Cloud Strategies, aligned with customers business objectives and with a focus on Cloud Migrations and DR strategies Nurture Cloud computing expertise internally and externally to drive Cloud Adoption Should have a deep understanding of IaaS and PaaS services offered on cloud platforms and understand how to use them together to build complex solutions. Ensure that all cloud solutions follow security and compliance controls, including data sovereignty. Deliver cloud platform architecture documents detailing the vision for how GCP infrastructure and platform services support the overall application architecture, interaction with application, database and testing teams for providing a holistic view to the customer. Collaborate with application architects and DevOps to modernize infrastructure as a service (IaaS) applications to Platform as a Service (PaaS) Create solutions that support a DevOps approach for delivery and operations of services Interact with and advise business representatives of the application regarding functional and non-functional requirements Create proof-of-concepts to demonstrate viability of solutions under consideration Develop enterprise level conceptual solutions and sponsor consensus/approval for global applications. Have a working knowledge of other architecture disciplines including application, database, infrastructure, and enterprise architecture. Identify and implement best practices, tools and standards Provide consultative support to the DevOps team for production incidents Drive and support system reliability, availability, scale, and performance activities Evangelizes cloud automation and be a thought leader and expert defining standards for building and maintaining cloud platforms. Knowledgeable about Configuration management such as Chef/Puppet/Ansible. Automation skills using CLI scripting in any language (bash, perl, python, ruby, etc) Ability to develop a robust design to meet customer business requirement with scalability, availability, performance and cost effectiveness using GCP offerings Ability to identify and gather requirements to define an architectural solution which can be successfully built and operate on GCP Ability to conclude high level and low level design for the GCP platform which may also include data center design as necessary Capabilities to provide GCP operations and deployment guidance and best practices throughout the lifecycle of a project Understanding the significance of the different metrics for monitoring, their threshold values and should be able to take necessary corrective measures based on the thresholds Knowledge on automation to reduce the number of incidents or the repetitive incidents are preferred Good knowledge on the cloud center operation, monitoring tools, backup solution GKE Set up monitoring and logging to troubleshoot a cluster, or debug a containerized application. Manage Kubernetes Objects Declarative and imperative paradigms for interacting with the Kubernetes API. Managing Secrets Managing confidential settings data using Secrets. Configure load balancing, port forwarding, or setup firewall or DNS configurations to access applications in a cluster. Configure networking for your cluster. Hands-on experience with terraform. Ability to write reusable terraform modules. Hands-on Python and Unix shell scripting is required. understanding of CI/CD Pipelines in a globally distributed environment using Git, Artifactory, Jenkins, Docker registry. Experience with GCP Services and writing cloud functions. Hands-on experience deploying and managing Kubernetes infrastructure with Terraform Enterprise. Ability to write reusable terraform modules. Certified Kubernetes Administrator (CKA) and/or Certified Kubernetes Application Developer (CKAD) is a plus Experience using Docker within container orchestration platforms such as GKE. Knowledge of setting up splunk Knowledge of Spark in GKE Certification: GCP solution architect & GKE Process/ Quality Knowledge: Must have clear knowledge on ITIL based service delivery ITIL certification is desired Knowledge on quality Knowledge on security processes
Posted 4 days ago
3.0 - 5.0 years
4 - 8 Lacs
Coimbatore
Work from Office
The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.
Posted 4 days ago
3.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.
Posted 4 days ago
10.0 - 15.0 years
25 - 30 Lacs
Bengaluru
Work from Office
Network Systems Engineering Technical Leader - Routing, Switching, Nexus, VPC, VDC, VLAN, VXLAN, BGP - Design and large scale network deployment Meet the Team We are the Data Center Network Services team within Cisco IT that supports network services for Cisco Engineering and business functions worldwide. Our mission is simple build the network of the future that is adaptable and agile on Ciscos networking solutions. Cisco IT networks are deployed, monitored, and managed with a DevOps approach to support rapid application changes. We invest in ground-breaking technologies that enable us to deliver services in a fast and reliable manner. The team culture is collaborative and fun, where thinking creatively and tinkering on new ideas are encouraged. Your Impact You will design, develop, test and deploy DC network capabilities within Data Center Network. You are engaging and comfortable collaborating with fellow engineers across multiple disciplines as well as internal clients. You will create innovative, high-quality capabilities enabling our clients to have the best possible experience. Minimum Requirements Bachelor of Engineering or Technology with a minimum of 10 years of experience in designing, deploying, operating and handling scalable DC network infrastructure (using Nexus OS) Experience in technologies like Routing, Switching, Nexus, VPC, VDC, VLAN, VXLAN, BGP Experience on handling incident, problem and organisational change Familiarity with DevOps principles, comfortable with Agile practices Preferred Qualifications CCNP or CCIE/DE Experience with SONiC NoS including: Basic configuration (both CLI and config_db.json) Network solve with SONiC QoS monitoring and fix, particularly for RoCEv2 Experience with BGP routing Desirable to have experience with L3 Fabrics Desirable to have familiarity with Nvidia and Linux networking Desirable to have experience with Python, Prometheus, Splunk and Grafana Desirable to have experience with Cisco Firepower firewalls (FTD/FMC) Nice to have Qualifications Experience with Nexus Dashboard Fabric Controller for building and fix Networks Experience with VXLan based networks and solve
Posted 4 days ago
3.0 - 8.0 years
11 - 15 Lacs
Pune
Work from Office
Project description Security is a global organization within Group Technology Infrastructure and Security Engineering. Our services focus on access management for applications and infrastructure, identity management for users, directories, detecting/preventing measures for cyber threats, and exchanging/storing data securely. We provide consolidated and reliable security services that implement secure design principles, and create best-fit solutions. You'll be working as part of our global Infrastructure Vulnerability Management team. As an Tech Business Analyst, you'll play an important role in ensuring the on-going cyber-security of organization. Responsibilities engage with colleagues at all levels to meet business requirements translate business requirements into technical documentation collaborate with technologists to drive delivery conduct as-is and to-be impact analysis contribute to reduction of all security and operational risks, in line with policies and standards identify opportunities to improve our processes, tools and reports Skills Must have Ideally 3 years of experience in applying business analysis techniques, preferably in IT Security or infrastructure projects (Vulnerability Management area preferred). SQL hands-on experience understanding of IP Networks ( OSI model, IP Routing, Firewall, SSL= Ideally 2 years hands-on experience with Vulnerability Management Scanning Solutions Experience managing Business and Technical Requirements from initiation to final implementation Experience with data analysis proficiency with Excel is a must, experience with dedicated tools is a plus. Experience with Business Process analysis (documentation of as-is and to-be processes, process improvement). Ability to work independently on assigned tasks and driving them from start to completion. Ability to challenge and propose possible improvements (in various areas, e.g. process, reporting) Ability to explain complex concepts in a clear and concise manner Use to work with stakeholders on different levels of the organization, including managers Use to work in a demanding and variable environment Excellent written and verbal communication skills Fluent in English Nice to have N/A
Posted 4 days ago
3.0 - 5.0 years
5 - 7 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : Network Data Admin Experience: 3-5 Years
Posted 4 days ago
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