845 Field Service Jobs - Page 3

You should have a Diploma in Mechanical Engineering (Graduate/ITI Diploma) or a degree in mechanical engineering. A minimum of 6 months of experience in a field service role is required, along with the ability to manage B2B relationships and understand service metrics. Excellent oral and written communication skills are essential, with fluency in English and knowledge of Hindi and/or Telugu, Kannada, and Tamil. You should be willing to work independently or as part of a team and be flexible to travel within the city or region. Strong problem-solving abilities and interpersonal skills are necessary for this role. You must be adaptable to work during off-hours, holidays, and weekends. The position may require travel to different locations, including managing customers in Karnataka and some international clients. It would be beneficial if you have a degree or advanced courses in the Mechanical field, hands-on experience in client handling and team management, and knowledge of B2B and B2C services with a customer-centric approach. Experience in managing large accounts or prestigious clients is a plus. Additionally, if you are proficient in multiple languages and can handle various situations, flexible to work in different shifts, and have a results-oriented approach, it would be advantageous for this position.,

Maple CRM is a cloud-based Sales & Field Service CRM software designed to help businesses enhance their operations and increase sales. Our solutions cater to B2C Service Management, B2B Sales and Service, and Field Service and Support. With easy-to-use tools and features like Mobile App, Geo tracking, reports, and analytics, Maple CRM ensures businesses can manage their operations efficiently. We provide user-friendly CRM software for managing sales, quotes, billing, reporting, and field workforce tracking through our mobile app. Having its presence in UAE/India and customers worldwide, Maple CRM focuses on simplifying business processes and improving customer service, making our software accessible and easy to use for companies of all sizes. We are hiring interns to our sales team based out in Bangalore Office. On completion of one month internship, candidates shall be placed to full-time on-site role based in Bengaluru as Inside Sales Specialist. The Inside Sales Specialist will be responsible for generating leads, communicating with potential clients, and ensuring customer satisfaction. Daily tasks include connecting with potential clients, following up on leads, providing product demos, and closing sales. The role involves working closely with the sales team and enhance customer service.,

Skill required: Customer Operations - Non Voice - Workforce Management (WFM) Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolution/Chat supportAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. " What are we looking for "Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to perform under pressureAbility to work well in a team" Roles and Responsibilities: "In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a teamMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Trust & Safety - Workforce Management (WFM) Designation: Workforce Services Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAn institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a teamMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Responsibilities: Senior service engineer (PUMPS ) Commissioning and Field Service * Ensure customer satisfaction through timely resolutions * Manage after-sales service operations * Train junior engineers in field service techniques Provident fund

Responsibilities: * Commissioning of Grundfos pumps for domestic, industrial, and commercial applications, along with HVAC panels. * Need to address warranty and non-warranty issues reported from the site regarding Grundfos pumps. Health insurance Food allowance Provident fund

Job title: Specialist - Vehicle Parts & Lighting Qualification: Diploma CTC- Up to 8 LPA Location: Pune Roles & Responsibilities : 1)To ensure the Lighting system development / Plastic Parts Design / Sheetmetal Design for all projects & coordination with cross functional teams. 2)Design lighting system and parts like headlamp, tail lamp, indictor lamps etc. as per performance/ quality/ cost/ weight targets and ensure manufacturing requirements. 3) Ensure compliance to regulatory norms. Coordinate with Electrical/electronics teams to define interface requirement. 4) Layout and packaging of parts in vehicle from concept stage till final design, considering all functionality, manufacturability, cost & styling intent. 5)Define DVP and ensure compliance / completion. For more details:- Purva Fuse:-9518351477 (WhatsApp)

Responsibilities: * Servicing and commissioning of air compressor equipment at customer sites * On time service and commissioning of assigned customer by service head * Maintain accurate records of work performed in the service report. Health insurance Annual bonus Food allowance Performance bonus Mobile bill reimbursements Travel allowance Job/soft skill training

Qualification: Candidate must have a background in a Diploma in Mech/ B.E. - Mech/ Instrumentation Role & responsibilities Serve as the main contact for customers regarding pharma tooling-related queries and support. Coordinate with the technical and sales teams to resolve pharma tooling complaints effectively and on time. Maintain strong relationships with existing clients to encourage repeat business in pharma tooling . Follow up on outstanding payments and support timely collection. Share customer feedback and insights to help improve pharma tooling products and services. Identify new business opportunities through customer interactions in the pharma tooling segment. Maintain records of customer interactions and resolutions. Willing to travel when needed for customer visits and support. Demonstrate a proactive and customer-focused approach with strong communication skills.

Role & responsibilities Person should be of BE - Mech/ Diploma in Mechanical/ Instrumentation Person should be from the Mumbai or Gujarat region. Person having hands-on knowledge of customer service support to pharma tooling/ pharma consumables, and industrial products Swiftly address and resolve any technical issues related to the pharma tooling customer Collect all relevant technical machine information for providing quotations. Attend trials for supplied pharma toolings and ensure the smooth running of the machine. Technically sound knowledge with quick resolution and conclusion of queries at the customer end. Connect well with cross-functional team members to ensure smooth coordination with the customer. Ensure yearly targets are achieved for the Gujarat or Mumbai region.

Job Responsibilities : Preparation of Digital Job Cards and getting it done from other team members . Implementation OF Digital Service Portal , Acting as a bridge between company and customers for service and documentation related process. Responsible to perform all service activities like attending to the customer complaint on timely basis, inspection of trailers, PDI. Installation and training of product and other activity as and where the need emerges, co-ordinating and reporting the manager for service-related activities. Required Skills Handling Cross Functional Teams Proven Field Service experience Ability to troubleshoot, test, repair and service technical equipment Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Technical degree or certification Preferred Skill Building Good Customer Relationships; Providing timely service; Timely problem solving; Good Interpersonal Skills; Good Communication skills. Perks Insurance Benefits

Role & responsibilities Provide prompt & efficient service to customers for the printers supplied by the company and are under warranty / AMC. Ensure immediate response & low resolution time for all such printers. Take technical guidance/ help timely, in resolving customer issues, if any. Efficiently demonstrate the printers to Customer and its operators. Installation of printers to be effectively done, to avoid break downs due to improper installations. Raise requisition for correct spare after proper diagnosis and to obtain such spare from reporting office without losing much time for warranty/ CAMP printers. To promptly return the defective spare part used for warranty/ CAMP printers. Safely stock & maintain spares inventory issued by the Company & ensure all such spares are in working condition always. Ensure AMC/ spare quotes are sent to customers for the respective territory through office promptly & escalate in case of abnormal pendency. Regularly update on technical briefings and bulletins and periodically upgrade the technical and commercial skills. Ensure diligent follow ups for business in terms of AMC/CAMP & Filter sales etc. Guide customers regarding stocking of consumables. 100% adherence on installation standards and ensure the same is maintained as long as it is under CPL obligation. Follow customer given safety norms whilst in their premises & maintain discipline. 100% compliance to guidelines given by the superiors from time to time. Develop good rapport / relations with customers. Timely submit service reports/ monthly reports alongwith travel expenses and provide feedback as per prevalent system to office/ seniors regarding service calls status on real time basis. Ensure proper upkeep of tool kit on regular basis. Should be well dressed, tidy & presentable when on duty. Should have a mobile in working condition round the clock & attend promptly customers calls on mobile. Should be prepared to attend service calls beyond office hours, in case of any emergency & situation demands. Undertake frequent upcountry travelling & sometimes even at short notice. Should atleast own a two-wheeler. Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Documents service and installation actions by completing forms, reports, logs, and records. Maintains customer confidence by keeping service information confidential. Updates job knowledge by participating in educational opportunities; reading professional publications. Accomplishes operations and organization mission by completing related results as needed. Preferred candidate profile Should have done Technical Eletronics/Electrical Service Should have worked in Field Service Have good knowledge of the territory he will work in.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Field Service Lightning Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are tailored to meet specific business objectives. You will also engage in problem-solving activities, providing support and guidance to team members while continuously seeking opportunities for improvement in application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement necessary enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Max Development and Apex.- Good To Have Skills: Experience with Salesforce Lightning Web Components, asynchronous apex.- Strong understanding of application design principles and best practices.- Experience in integrating Salesforce with other systems and platforms.- Proficient in troubleshooting and resolving application issues.-Candidate should have experience in creating SFMs, Wizards, Mobile configurations, Group wide/Org Wide profiles, Output documents, Service Board tool. Additional Information:- The candidate should have minimum 2 years of experience in Service Max Development.-The candidate should have minimum 5 years of experience in salesforce configurations and customizations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Coordinate and supervise field service operations across the designated area. Train, guide, and evaluate field service technicians to enhance service quality. Monitor and manage service performance metrics to ensure customer satisfaction. Implement and enforce safety and compliance protocols for field operations. Behavioral Competencies desired: Strong communication and interpersonal skills to effectively interact with diverse clients. Strategic thinking and problem-solving abilities Education background-Essential: Bachelors degree in Business Administration, Engineering, or a related field; MBA preferred.

Service Engineer for automated car parking systems. Handles installation, maintenance, and repairs. Provides tech support, conducts system checks, ensures timely service, trains clients, and maintains documentation. Requires engineering background.

You will be joining RUCHIRA PAPERS LTD as a Senior Services Engineer based in Yamunanagar, India. Your primary responsibilities will include troubleshooting, field service operations, technical support, maintenance, and repair tasks. Building and maintaining strong client relationships while ensuring the operational efficiency of equipment and systems will also be a key part of your role. To excel in this position, you should possess strong troubleshooting, maintenance, and repair skills. Previous experience in field service and technical support is essential. Excellent communication skills are required to effectively interact with clients and team members. A problem-solving mindset and analytical abilities will be beneficial in resolving technical issues efficiently. Having relevant certifications or technical degrees will be advantageous for this role. Prior experience in the paper or forest products industry would be an added advantage. The ability to work both independently and collaboratively within a team setting is crucial for success in this position.,

As an Assistant Manager in the UPS industry based in Bangalore, you will be responsible for leading and coordinating various service-related activities to ensure optimal customer satisfaction and timely resolution of technical issues. With a qualification of BE/B.Tech in electronics and a minimum of 7 years of experience, you will play a crucial role in understanding customer needs and providing efficient field service. Your key responsibilities will include monitoring open service calls, overseeing repair timelines, and facilitating coordination between logistics and service teams to ensure prompt resolution of issues. You will also collaborate with partners to enhance customer satisfaction, update call closures in CRM, and achieve service call TAT targets. Effective communication and coordination with service teams, internal logistics teams, and vendor teams will be essential for managing service warranty, AMC, chargeable billing, and timely shipment of customer units. Conducting monthly progress evaluation meetings with partners and organizing technical training sessions for partner engineers will be integral to ensuring knowledge transfer and product expertise. Moreover, you will be required to coordinate with service teams and partners for the timely submission of invoices and processing. Collating and sharing various reports such as RMA/FA, spare indents, 8D reports, call center performance reports, and efficiency reports will be part of your routine tasks. Proficiency in SAP, CRM, or any equivalent ERP system, as well as MS Office, is a prerequisite for this role. Please note that your personal data will be processed exclusively for recruitment-related purposes in compliance with applicable data protection laws and regulations.,

As an authorised channel partner for FS Curtis, a renowned air compressor manufacturer, Kamdhenu Techno Vision is currently seeking a dedicated Sales Service Engineer to join our team in Aurangabad. In this full-time on-site role, you will play a crucial part in providing technical support, troubleshooting, conducting field service visits, and performing maintenance and repair tasks. Your responsibilities will also include working closely with clients to ensure their satisfaction, while meeting sales service objectives efficiently. To excel in this role, you should possess strong troubleshooting and technical support skills, along with a proven track record in field service, maintenance, and repair. Excellent communication skills are essential to effectively liaise with clients and convey technical information. Your problem-solving abilities and technical aptitude will be key in addressing various challenges that may arise. The role requires the ability to work both independently and collaboratively as part of a team, demonstrating a high level of professionalism and commitment. If you hold a Bachelor's degree in Engineering, a Technical Field, or a related discipline, and are looking to leverage your expertise in a dynamic and rewarding environment, we encourage you to apply for this exciting opportunity with us at Kamdhenu Techno Vision.,

Improve dealer operations and systems to meet customer satisfaction. Dealer visit review & improve CSI through process systems for dealer profitability & customer satisfaction. To monitor workshop up gradation plan for region for better CSI

Responsibilities: Install and configure security and automation systems (e.g., CCTV, Access control, Gate automation, etc.) Basic knowledge of electronics and electrical systems Ph: 9884809271 information@dhonaadhi.in

Position Title - Service Engineer Qualification Required Diploma in Electronics ITI in Electronics Roles & Responsibilities Daily Travel: Travel within the assigned territory to manage and address customer complaints. New Machine Installation: Oversee and perform installations of new machines. Warranty Machine Maintenance: Conduct maintenance and repairs on machines covered under warranty & Machines in Annual Service Contract. Breakdown Response: Attend to and resolve machine breakdown calls promptly. Sales of ASC: Promote and sell Annual Service Contracts (ASC) to customers & achieve ASC target. Pre-Sales Support: Provide technical support and assistance during the pre-sales process to ensure customer satisfaction Exerience- Fresher Interested candidates with relevant experience can share their resume on WhatsApp or call HR- Aarti Contact -+91 9324940063

About the Company and Profile Frootle India Private Limited is in the business of curating innovative Home, Kitchen, and Wellness brands. We are the exclusive Indian partner for 19 international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful. Some of the well-known brands are: 1. Ecovacs - Robotic Vacuum Cleaners 2. Kuvings - Cold Press Juicers, Blenders 3. Coway - Air purifiers 4. Instant Brands - Electric Pressure Cooker and Air Fryer 5. XGIMI - Smart Portable Projectors 6. Laifen - Smart Hair Dryers 7. Cosori - Air Fryers 8. Levoit - Air Purifiers 9. Laurastar - Hygienic Steamers and Steam Iron Company Website: www.frootleindia.com We are looking for enthusiastic engineers who want to build their career in a core engineering profile with these global brands, pioneering in the latest industry technology. Roles and Responsibilities Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other team members to ensure that services are delivered effectively. Promptly following up on service requests and closing them effectively by visiting the customer. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. Build and maintain relationships and rapport with customers. Ensure customer satisfaction and a good experience. Coordinating and facilitating a smooth flow of communication within the internal teams. Retain existing customers and increase brand loyalty Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share it with our Product, Sales, and Marketing teams. Manage customer relationships and create repeat purchases Required Candidate Profile A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering Excellent verbal, listening, and customer service skills. Ability to identify problems and solve them proactively Ability to remain patient and professional under pressure. Superb work ethic and a growth mindset. The ability to convince and explain technical information to customers. The ability to tear down a product and understand the parts involved and how it works. English & Local Regional Language Mandatory Vehicle (2-wheeler) Mandatory . Immediate joining. Perks and Benefits - Performance-based Incentives (Best in the industry) - Complete Travel Reimbursement - Paid Sick Leave - Complete Training with Industry experts - Medical Insurance, Accidental Insurance, and Term Insurance are covered.

Job Title:Microsoft Customer Engagement (CE) Support ConsultantExperience0-5 YearsLocation:Bangalore : Technical Skills: 1. Microsoft Dynamics 365 CE Expertise: Proficiency in Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service. Understanding of data structures, relationships, and Microsoft Dataverse (formerly Common Data Service). 2. Power Platform Skills: Familiarity with Power Automate (for workflows), Power BI (for reporting), and Power Apps (for simple app customizations). Basic scripting knowledge for customization (e.g., JavaScript for form customizations, C# for plugins). 3. Integration and APIs: Experience with data integration tools like KingswaySoft, Scribe, or Azure Logic Apps. Familiarity with REST APIs and OAuth authentication for CE integrations. 4. System Administration: Knowledge of system security, role-based access, and auditing features. Proficiency in managing updates, patches, and troubleshooting performance issues. 5. Troubleshooting Tools and Techniques: Proficient with tools like Fiddler, XrmToolBox, or Dynamics 365 Trace Viewer. Ability to analyze logs, trace performance, and debug errors. Functional Skills: Strong understanding of business processes related to sales, customer service, and marketing. Ability to gather and document requirements to align solutions with business needs Key Responsibilities: 1. Technical Support and Issue Resolution: Provide first-line to advanced support for Dynamics 365 CE issues, Including performance degradation, data inconsistencies, and integration failures. Troubleshoot errors, implement fixes, and document resolutions for future reference. Work with Microsoft Support to escalate unresolved issues and ensure timely resolution. 2. System Administration and Maintenance: Monitor and manage system environments to ensure stability, security, and compliance. Apply updates, patches, and service packs while minimizing system downtime. Conduct regular system health checks and performance monitoring. 3. Configuration and Customization: Assist in configuring Dynamics 365 CE to meet client-specific needs, such as custom fields, forms, and workflows. Support simple to medium customizations using Power Platform tools like Power Automate, Power Apps, and Power BI. Troubleshoot custom integrations and plugins using Microsoft Dataverse and APIs. 4. Client Relationship Management: Engage with clients to understand their business processes, identify pain points, and offer tailored solutions. Deliver clear and concise communication to clients regarding issue status, resolution steps, and best practices. Provide recommendations to improve adoption, productivity, and user satisfaction. 5. Training and Documentation: Train end-users and administrators on CE features, processes, and system changes. Create and maintain detailed support documentation, FAQs, and user guides.

Job Title Microsoft Customer Engagement (CE) Support ConsultantExperience 6-9 YearsLocation Chennai : As a Microsoft Customer Engagement (CE) Support Consultant, You will provide technical and functional support for Dynamics 365 CE solutions, encompassing modules like Sales, Customer Service, Marketing, and Field Service. Your role involves diagnosing and resolving issues, maintaining system performance, and Ensuring clients achieve maximum value from their CE investments. You will also collaborate with cross-functional teams to optimize system capabilities and Deliver a seamless customer experience Years of experience needed Technical Skills: 1. Microsoft Dynamics 365 CE Expertise: Proficiency in Dynamics 365 CE modules such as Sales, Customer Service, Marketing, and Field Service. Understanding of data structures, relationships, and Microsoft Dataverse (formerly Common Data Service). 2. Power Platform Skills: Familiarity with Power Automate (for workflows), Power BI (for reporting), and Power Apps (for simple app customizations). Basic scripting knowledge for customization (e.g., JavaScript for form customizations, C# for plugins). 3. Integration and APIs: Experience with data integration tools like KingswaySoft, Scribe, or Azure Logic Apps. Familiarity with REST APIs and OAuth authentication for CE integrations. 4. System Administration: Knowledge of system security, role-based access, and auditing features. Proficiency in managing updates, patches, and troubleshooting performance issues. 5. Troubleshooting Tools and Techniques: Proficient with tools like Fiddler, XrmToolBox, or Dynamics 365 Trace Viewer. Ability to analyze logs, trace performance, and debug errors. Functional Skills: Strong understanding of business processes related to sales, customer service, and marketing. Ability to gather and document requirements to align solutions with business needs Key Responsibilities: 1. Technical Support and Issue Resolution: Provide first-line to advanced support for Dynamics 365 CE issues, including performance degradation, data inconsistencies, and integration failures. Troubleshoot errors, implement fixes, and document resolutions for future reference. Work with Microsoft Support to escalate unresolved issues and ensure timely resolution. 2. System Administration and Maintenance: Monitor and manage system environments to ensure stability, security, and compliance. Apply updates, patches, and service packs while minimizing system downtime. Conduct regular system health checks and performance monitoring. 3. Configuration and Customization: Assist in configuring Dynamics 365 CE to meet client-specific needs, such as custom fields, forms, and workflows. Support simple to medium customizations using Power Platform tools like Power Automate, Power Apps, and Power BI. Troubleshoot custom integrations and plugins using Microsoft Dataverse and APIs. 4. Client Relationship Management: Engage with clients to understand their business processes, identify pain points, and offer tailored solutions. Deliver clear and concise communication to clients regarding issue status, resolution steps, and best practices. Provide recommendations to improve adoption, productivity, and user satisfaction. 5. Training and Documentation: Train end-users and administrators on CE features, processes, and system changes. Create and maintain detailed support documentation, FAQs, and user guides.