F&B Sales Executive

Food & Beverage Sales Executive

• Sales Implementation

  : Implement all sales action plans related to the respective market and ensure they align with the hotel's business strategy.

• Invoicing and Service Correspondence

  : Ensure that the invoicing aligns accurately with all services agreed upon and rendered to clients.

• Revenue Maximization

  : Drive Food & Beverage revenue by identifying and capitalizing on upselling opportunities.

• Promotion of the Hotel

  : Actively promote the hotel through hosting, conducting site inspections, and presenting hotel services to potential clients.

• Client Relationship Management

  : Regularly visit existing, former, and potential clients to establish contracts, particularly focusing on commercial accounts.

• VIP & Key Account Management

  : Meet and accompany top key accounts and VIP guests upon arrival, ensuring their satisfaction and offering personalized service.

• After-Sales Service

  : Provide excellent after-sales service, ensuring that guest complaints are taken seriously and resolved promptly.

• Operations Awareness

  : Stay well-informed about the operations of all Food & Beverage outlets, particularly key departments that are critical to sales success.

• Database Management

  : Maintain an up-to-date record of current, former, and potential Food & Beverage guests, and utilize the guest database tool to manage and build profiles.

• Sales Tracking

  : Prepare a monthly schedule to record sales activities and outcomes for the preceding month.

• Guest Interaction

  : Regularly engage with guests in Food & Beverage outlets and executive lounges, targeting specific guests for potential sales opportunities.

• Feedback Collection

  : Collect guest feedback, organize meetings with the Food & Beverage team to share insights, and implement improvements as necessary.

• Market Awareness

  : Stay informed on market trends, competitors, and related promotions, reporting key findings to the Director of FB or FB Manager in a timely manner.

• Exposure and Marketing

  : Maintain a high level of exposure for the hotel in major market areas through sales calls, written communications, and joint sales initiatives.

• Sales Call Recordkeeping

  : Record all daily sales calls and submit monthly production reports on your list of accounts.

• Other Duties

  : Carry out any other reasonable duties and responsibilities as assigned by management.

What are we looking for

To successfully fill the role of Food & Beverage Sales Executive

• Sales-Oriented Mindset

  : Have a strong focus on achieving sales targets and identifying new revenue opportunities.

• Excellent Communication Skills

  : Be able to build and maintain relationships with clients, providing top-notch customer service.

• Problem-Solving Abilities

  : Handle guest complaints effectively and work to resolve issues to the satisfaction of all parties involved.

• Organizational Skills

  : Be able to manage multiple tasks efficiently, including tracking sales activities and maintaining guest records.

• Market Awareness

  : Stay on top of market trends and competitor activities to inform sales strategies.

• Team Collaboration

  : Work effectively with other team members and departments to ensure the best possible guest experience.

• Guest-Focused Attitude

  : Demonstrate a strong commitment to guest satisfaction and ensure every guest's needs are met promptly and professionally.
• If you are passionate about food and beverage sales and have a track record of building strong customer relationships while driving revenue, this is the ideal role for you.