Director of Food & Beverage

Key Responsibilities of the Director of Food & Beverage:

• Ensures the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
• Develops and implements plans where property food & beverage initiatives & hotel targets are achieved.
• Leads and manages the food & beverage team, fostering a culture of growth, development and performance within the department.
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Establishes and delivers effective programmes that advance service standards, profitability and cost control.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements of the Director of Food & Beverage

• Proven experience in food & beverage service with strong problem-solving capabilities.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions, offering advice and recommendations.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
• Experienced in using IT systems on various platforms.
• Strong communication.