Facility Executive

Job Description

What You'll Do: Provide Onsite Support: Conduct routine site inspections to ensure all building processes and best practices are implemented and maintained. Identify areas for process improvement and cost savings, contributing suggestions to the team. Offer comprehensive administrative support, including front desk duties, basic housekeeping, and appointment coordination. Ensure key performance indicators (KPIs) are met and service level agreements (SLAs) are maintained. Meet Client Facility Needs: Work closely with clients and suppliers onsite to understand and address their facility-related inquiries and requirements. Ensure consistent messaging in line with user requests. Respond to user inquiries and concerns promptly, courteously, and enthusiastically. Build strong client relationships through genuine and personable conversations. Anticipate client needs and proactively create WOW experiences. Participate in the procurement of vendors and services, leveraging your planning and budgeting skills. Ensure Safety and Risk Management: Maintain and implement safe workplace procedures to ensure everyone's health and safety. Support the implementation and management of risk management programs, disaster recovery, and business continuity plans. Adhere to escalation and incident reporting procedures and comply with firm guidelines and strategies. What We're Looking For: Passion for Service: Prior experience in facilities management, property management, hospitality, or related fields. Understanding of local occupational health and safety (OHS) requirements. Knowledge of critical facilities and vendor management. Familiarity with various property systems. Team Player: Ability to support the team and collaborate effectively to achieve targets. Proven track record of flawless project execution while adhering to company standards and procedures. A commitment to embodying our core behaviors. Client-Focused Enthusiast: Excellent interpersonal skills, able to easily interact with general client staff and vendors to deliver efficient services. Ability to effectively address conflicts and conflicting priorities. Strong communication skills with a consistently positive and customer-centric attitude.