Job
Description
Job Overview: We are seeking an exceptional Facilities Management leader to oversee our extensive Integrated Facilities Management (IFM) operations across India, encompassing 400-500 retail branches and around 10 major offices. The ideal candidate will combine strategic vision with hands-on expertise to manage this diverse portfolio, leveraging cutting-edge technologies, data analytics, and sustainable practices to drive operational excellence and enhance user experiences across all facilities. Key Responsibilities: Strategic Leadership: Develop and implement comprehensive IFM strategies aligned with organizational objectives for a geographically dispersed portfolio Manage a diverse range of facilities, from retail branches to large office campuses across India Lead and mentor a large, geographically distributed team of facilities management and technical professionals Single point of accountability to client as Key Account Management contact point Oversee profit & loss of account performance, financial management, staff planning and talent management, vendor strategies and overall responsible for performance to client. Represent India to deliver to regional initiatives and program. Operational Excellence: Oversee teams day-to-day facilities operations for portfolio, including maintenance, security, cleaning, and other support services Implement standardized best practices in IFM across all locations to ensure consistent, high-quality service delivery Develop and monitor key performance indicators (KPIs) to measure operational efficiency across the diverse portfolio Technology and Innovation: Spearhead the integration of generative AI and advanced technologies to manage a large, distributed facilities network efficiently Implement smart building solutions across major offices and adapt technologies for smaller retail branches to optimize energy usage, space utilization, and maintenance schedules Leverage data analytics to drive informed decision-making and predictive maintenance across the entire portfolio Sustainability Initiatives: Develop and implement scalable sustainability strategies to reduce the environmental impact across all facilities Ensure compliance with local and international environmental regulations for diverse facility types User Experience Enhancement: Collaborate with relevant departments to create consistent, high-quality workplace environments that foster productivity, wellbeing, and satisfaction across all facility types Implement and manage systems for gathering and acting on user feedback regarding facilities, tailored for both office and retail environments Ensure that workplace design and amenities align with evolving needs and expectations of diverse user groups Data-Driven Management: Establish robust data collection and analysis processes across all IFM operations, integrating data from various facility types Utilize data insights to optimize space utilization, energy consumption, and resource allocation across the portfolio Develop comprehensive data-driven reporting mechanisms for senior management, providing insights on the entire facilities network Vendor Management: Manage relationships with multiple service providers and contractors across India Negotiate and oversee service level agreements (SLAs) to ensure high-quality service delivery across all locations Implement performance-based contracts that incentivize innovation and efficiency, tailored to different facility types Budget and Financial Management: Develop and manage the IFM budget for the entire portfolio, balancing the needs of diverse facility types Identify and implement cost-saving measures without compromising service quality across the network Provide regular financial reports and analysis to senior management, including performance metrics for different facility categories Compliance Ensure compliance to law and regulations in account delivery Ensure compliance with clients minimum audit standards Ensure compliance with JLL audit and compliance program Qualifications: Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field Minimum 10-15 years of experience in facilities management, with at least 3-5 years in a senior leadership role managing diverse, geographically dispersed portfolios Proven experience in managing retail and office facilities, with a strong understanding of the unique challenges and opportunities in each environment Strong understanding of emerging technologies in IFM, including AI, IoT, and data analytics, and their application across various facility types Demonstrated success in implementing sustainable practices in large-scale, diverse facilities networks Experience with smart building technologies and their integration into IFM operations for both large offices and smaller retail branches Excellent leadership, communication, and problem-solving skills, with the ability to manage teams across multiple locations Strong knowledge of Indian real estate markets, local regulations, and cultural nuances affecting facilities management
