Expert - End User Computing

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time IT Autopilot & SOE Imaging Specialist in our dynamic team based in Bangalore we’re looking for?

JOB PURPOSE:

Reporting to the Head Of EUC Operations, you will oversee End User Computing L3 activities across Alstom.

Experience in the design and deployment of the following technologies: Microsoft Windows 10/11, MECM, Intune, Autopilot, and Application Packaging.

Key Responsibilities & Accountabilities:

• Design and deployment of solutions with Microsoft SCCM and Intune
• Use of Enterprise Management Systems including Patch Management, Software Distribution and Asset Management
• Should have a deep knowledge in Software distribution using SCCM/Intune
• Should be able to create custom scripts for gathering the inventory from clients
• Should be able to handle test and release of applications and Patches using SCCM/Intune
• In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 11
• Should be good in troubleshooting client installation, software distribution, remote control, and other Windows issues
• Monitor the SNOW ticket queues, troubleshoot and resolve tickets
• Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads
• Create Low-Level Design Documents, Technical Documentation and Report creation for multiple workplace services
• Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions
• Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities
• Knowledge in PowerShell scripting for automating daily system administration tasks is preferred
• Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required
• Flexibility in managing global processes and being available on-call for emergency situations at all times
• Develop and implement high quality support services, knowledge base content, best practices and methodologies
• Excellent Communication skills; both oral and written
• Have efficient time management, attention to detail and critical thinking skills

PROFILE:

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:

• We are seeking a highly skilled and experienced Expert End User Computing (EUC) with 12-15 years of comprehensive experience to join our dynamic IT team. The ideal candidate will possess deep technical knowledge of end-user computing technologies, strong problem-solving abilities, and a proven track record in managing complex IT.
• Should have good communication and vendor management skills to interact with business across the globe.
• Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom
  • Experience in ITIL processes and framework
  • Ability to collaborate, influence and motivate cross-functional teams
  • Team player
  • Ability and flexibility to adapt to change, including shifting and competing priorities
  • Demonstrated competency collaborative work with strong abilities in relationship management.
  • Proven ability to work in global companies and delivering solutions across multiple geographies
  
  

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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