Experience Curator

Job Description

About Boundless Life Boundless Life is redefining the way families live, work, and learn by empowering them to embrace a nomadic lifestyle that fosters deeper connections and personal growth. We provide family-friendly accommodations, an innovative education system that travels with you, and vibrant communities of like-minded individuals. Our mission is to create immersive "live abroad" experiences that balance professional commitments with enriching personal development. Since our founding in 2021, weve rapidly expanded to seven locations across Europe, Asia, and Latin America, bringing together over 140 team members from diverse backgrounds. Our growth reflects our commitment to transforming the experience economy and making a meaningful impact on how families integrate work, education, and exploration into their lives. At Boundless Life, we believe in the power of community and the importance of a holistic approach to education. Our programs are designed to inspire curiosity, build resilience, and nurture a global perspective, preparing children for an ever-changing future. Join us in pioneering a new way of living that harmoniously blends work, learning, and adventure, enabling families to thrive in a connected and dynamic world. The role We are seeking a hands-on, dynamic individual to join our team as an Experience Curator in Bali . This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast-paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high-energy, community-driven team where flexibility, problem-solving, and adaptability are crucial. You will collaborate with the team to enhance the overall experience by: Resolving community requests promptly via the ticketing tool Ensuring everything is ready for families arrival, and taking a hands-on approach during turnover weeks Ensuring families have an outstanding experience at every touchpoint of their journey Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways Gathering feedback and identifying opportunities for improvement through direct interaction with families Assisting new families in integrating into the community Communicating upcoming activities to maximize participation Managing content for the internal UGC channel to build the brand on social media Ensuring seamless information flow across the team Coordinating with the onboarding team to ensure smooth handovers during family arrivals Participating in pre-arrival webinars and orientation sessions Booking services upon families requests You Will Be Responsible For: Planning and executing community-building events and workshops, including give-back programs Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families Developing and managing the services offering with partners, ensuring smooth organization and implementation Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation Monitoring event and service success, with key metrics such as event capacity or revenue, and NPS What s in it for you Fast-growing company with strong financials A mission driven company and team Global scope and expanding responsibilities Potential to grow with the team as the company grows Be part of creating a new lifestyle concept in the experience economy Discounts to participate in Boundless Life cohorts in all locations About you Local presence: Must live in or close to Sanur and commute daily. Minimum 2 years experience in Guest Relations, Customer Experience, Hospitality, or Community Building roles. Fluent in English and Indonesian Minimum 1 year of experience in organizing or facilitating community-building activities or events Financial expertise to create and manage event budgets Excellent interpersonal, communication, and decision-making skills Strong organizational skills to manage high volumes of customer requests and operational tasks Experience managing third-party vendors Enjoy working in a fast-paced, startup environment Enthusiastic with a can-do attitude, eager to engage with families and community members Strong interpersonal, communication, and emotional intelligence skills. Experienced in event hosting and community-building activities . Excited to build systems, not just operate them enjoy messy, early-stage environments. Strong problem-solving ability and calmness under pressure you will face unexpected challenges. Enthusiastic, proactive, and a "can-do" attitude ready to jump in wherever needed. Whats next? First call with our Recruitment team (30 min). Interview with the local General Manager (60min) Interview with our Global Lead of Experiences (60 min) Final check-in with our Head of Operations (60 min) The process might change slightly as we go along, we will keep you posted at all times. Want to know more about working at Boundless Life? Check out our story!