0 - 1 years
0 - 1 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Profile Summary: We are looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with servicing the company's client base Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints Utilize computer applications to provide professional service Primary Job Responsibilities: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients, and vendors, and escalates areas of concern to the appropriate supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information, and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by management Education and Essential Experience: 6 months BPO or travel experience Bachelor's degree or undergraduate dropouts Excellent written and spoken communication, business technical writing Computer skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a blended environment (Voice & Chat/Email) Key Enablers: Strong process orientation High energy, high integrity & work ethics Strong interpersonal skills & ability to communicate effectively Strong problem-solving skills Accolades: We train new joiners on GDS (Amadeus)
Shashwath Solution
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