Posted:4 weeks ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns. Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Chola MS General Insurance
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