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Tata Capital
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Executive - Collections - Housing

Executive - Collections - Housing

Tata Capital

2 - 7 years

3 - 7 Lacs

Gudivada

Posted:3 days ago| Platform:

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Skills Required

application software customer service customer complaints collections dispute resolution github maven collection management recovery amazon rds docker ansible amazon ec2 java git iam devops linux jenkins shell scripting mysql aws amazon cloudwatch

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and experienced professional with 2 to 7 years of experience to join our team as an Executive - Collections in the housing sector. The ideal candidate will have a strong background in collections and customer service, with excellent communication and negotiation skills. Roles and Responsibility
Drive the collection process of receivables across multiple sources to reduce outstanding amounts and average number of days.
Negotiate payment schedules that suit customers'' current financial situations while satisfying debt obligations.
Track portfolio for specific buckets and control delinquency, focusing on non-starters and resolving client discrepancies.
Provide efficient customer service regarding collection issues, process refunds, review account adjustments, and resolve client short payments.
Monitor and maintain customer account details for non-payments, delayed payments, and other irregularities, making necessary calls and account adjustments.
Ensure customer files are updated, recording contact times and dates, and noting information received about their debt.
Coordinate with the agency''s tracing team to trace defaulters and assets, suggesting remedial actions.
Investigate defaulting accounts and maintain healthy relationships with customers, enlisting sales and senior management support when necessary to accelerate the collection process.
Support the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
Ensure compliance with all audit/regulatory bodies and company policies and procedures.

Job
Graduate degree.
Minimum 2 years of experience in collections or a related field.
Possess strong knowledge of collections, customer service, and negotiation skills.
Demonstrate excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and meet deadlines is essential.
Strong analytical and problem-solving skills are required.
Proficiency in MS Office and other relevant software applications is necessary.
Experience in handling customer complaints and resolving disputes is preferred.

Additional Info
The selected candidate will be working at our Gudivada office, located at Chinta Plaza, J Grades.

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Tata Capital

Financial Services

Mumbai Maharashtra

5001-10000 Employees

3763 Jobs

Key People

Rajesh Sethi

Managing Director & CEO
Supratim Bandyopadhyay

Chief Financial Officer
Ravi K. S. R.

Chief Technology Officer

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Executive - Collections - Housing