162 Exchange Server Jobs - Page 5

Responsible for the administration and maintenance of Lotus Notes environments. Tasks include troubleshooting, user support, and ensuring system performance.

The Office 365 Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Office 365 Administration domain.

The Windows Servers role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Windows Servers domain.

The Administration - Facility Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Administration - Facility Management domain.

Knowledge of Zimbra, QMail, Postfix Messaging and Linux Operating system in a must.Implementing, maintaining, monitoring & Supporting Zimbra Setup’s.Should have Server level hardware implementation and management skill set Required Candidate profile Knowledge of core internet protocols e.g. SMTP, DNS, FTP, HTTP, HTTPS.Knowledge of Apache, Zimbra, Qmail, MySQL, Postfix.Should be ready to work in 24x7environmentLinux (Redhat, Centos) administration

The Mainframe Message Broker Admin role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Mainframe Message Broker Admin domain.

The Windows Servers role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Windows Servers domain.

Project Role : Responsible AI Tech Lead Project Role Description : Ensure the ethical and responsible use of artificial intelligence (AI) technologies. Design and deploy Responsible AI solutions; align AI projects with ethical principles and regulatory requirements. Provide leadership, fosters cross-functional collaboration, and advocates for ethical AI adoption. Must have skills : Microsoft Active Directory Good to have skills : Microsoft Power Business Intelligence (BI)Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Responsible AI Tech Lead, you will ensure the ethical and responsible use of artificial intelligence technologies. Your typical day will involve designing and deploying Responsible AI solutions, aligning AI projects with ethical principles and regulatory requirements, and providing leadership to foster cross-functional collaboration. You will advocate for the adoption of ethical AI practices, ensuring that all team members are aligned with the organization's values and objectives. Engaging with various stakeholders, you will facilitate discussions that promote understanding and implementation of responsible AI methodologies, ultimately contributing to the advancement of ethical standards in AI technologies. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their understanding of responsible AI practices.- Develop and implement training programs to promote ethical AI awareness within the organization. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Active Directory.- Good To Have Skills: Experience with Microsoft Power Business Intelligence (BI).- Strong understanding of ethical AI frameworks and guidelines.- Experience in project management and cross-functional team leadership.- Familiarity with regulatory compliance related to AI technologies. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Active Directory.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

The Office 365 Administration role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Office 365 Administration domain.

Position Name: Service Desk Engineer Reporting LocationGurugram Working locationGurugram SUMMARY OF POSITION AND OBJECTIVES: As an IT Support Specialist, your primary responsibility, will be to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user support requests, and escalation of incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Job description: Be able to identify, diagnose and resolve both reoccurring and unique issues where there may not be any written instructions Be forward thinking, looking for ways to increase productivity, efficiency and identifying process improvements Must have excellent time management, prioritization, and organization skills Ability to handle multiple projects, customers, and tasks at the same time as youll be working in a fast-paced environment Have a basic understanding of ITIL conceptsIncident, Major Incident, Service Request, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. Create written documentation to share knowledge with others, and be able to write this documentation in a step-by-step format from beginning to end without omitting steps Act as a single point of contact for your customers and be a liaison between them and the rest of the organization Provide timely, first contact resolution (FCR) to technical support issues while following company standards and procedures Ensure all fields within the ticket are populated accurately with the customers name, location, site, phone, categorizations, short description and a full body of notes including documenting what ultimately solved the issue and how you did it Basic troubleshooting and ability to provide guidance for remote repair when possible, of hardwaredesktop, laptop. Setting up new workstations for new joiners. Basic troubleshooting and repair of on premise and cloud-based Microsoft products including O365, MS Teams, OneDrive, SharePoint, Azure, Exchange and Windows OS. Basic knowledge of Active Directory, DNS, DHCP, Group Policy as well as support for such things as setting up or repairing access to network folder and file shares, setting up network printing, scan to email configurations, etc. Basic support for VPN and remote access, Citrix, thin clients, VMWare or equivalent Support for File-Xchange, Bomgar & Remote Desktop Familiarity with network connectivity, TCI/IP, Firewalls, Vlans, Ethernet, etc. Must be willing to spend the time necessary for continuous self-education Report to your group leader any issue that could significantly impact the business Triage/Escalate, if needed, unresolved problems to a higher level of support Perform special projects as assigned/required Provide occasional on-call support Must be willing to work 24x7x365 Other duties as assigned Must be ready to work in shifts, rotational shift-based environment. What we offer: A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast-growing organization. A chance to become part of a highly motivated international team of professionals. In a fast-growing group, successful leaders are frequently being offered increased areas of responsibility (Subject to geographic mobility). QUALIFICATIONS AND EXPERIENCE REQUIRED: Profile description Service desk Engineer providing support for the IT needs of the organization. Requirements: 0 to 1years of Help Desk/Service Desk Support 0 to 2 Years of Desktop Support increasing responsibilities Good Knowledge Management 0 to 1years of ServiceNow (or equivalent ITIL Incident tracking) Good Communication skill Qualifications Bachelor Of Science

SUMMARY CONSTRUCTION HELPER Responsibilities: Have a good experience in the construction field. Committed to work. Requirements Requirements: Minimum of 1 year of experience in a similar role. basic English Benefits Tax Free Salary. 10hours duty/ weekly off. Free Food, Accommodation,Transport, Medical. 2 years employment visa.

Designing and developing custom SharePoint solutions based on business requirements. Creating and configuring SharePoint sites, lists, libraries, workflows, and web parts. Developing custom forms and templates using InfoPath and SharePoint Designer. Providing technical support for SharePoint users. Developing and implementing SharePoint security and access controls. Monitoring SharePoint performance and troubleshooting issues. Collaborating with other developers and stakeholders to ensure solutions meet business needs. Excellent knowledge of understanding organization structures and business operations and accordingly designing a SharePoint implementation Experience on SharePoint Online Experience with Document Management Portals as well as Intranet. Ensure security by design to uphold building automated testing into the build and release pipelines. Creation of re-usable design patterns, and guard rails for citizen developers Identify, analyse, and develop points of integration with other solutions to enable better use of data. Develop integrations using APIs to improve ETL pipeline mechanism. Work closely with the business and users to gather requirements, provide status updates, and build relationships. Skills : - SharePoint SME, Exchange Online, O365, Exchange Server, Onedrive, On premise, teams, SharePoint solutions, business requirements, SharePoint sites, lists, libraries, workflows, web parts, custom forms, templates, InfoPath, SharePoint Designer, technical support, SharePoint security, access controls, performance monitoring, troubleshooting, developer collaboration, organizational structures, business operations, SharePoint Online, document management portals, intranet, security by design, automated testing, build and release pipelines, reusable design patterns, guard rails, citizen developers, data integration, API development, ETL pipeline, business requirements gathering, status updates, stakeholder relationships.

Responsibility to Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end users Responsible for development of PSM auto IT scripts and CPM connectors Should have good knowledge of CyberArk Disaster recovery and DNA Excellent verbal and written communication Experience with various IT / Security technologies- Including Active Directory, DNS, Exchange, Firewalls, VPN Gateways, IPS, Proxy, PKI Preferred: PAM technology certifications Security domain certification Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise BE / B Tech in any stream, M.Sc. (Computer Science/IT) / M.C.A, with Minimum 4-6 yrs of exp, 3 + yrs of relevant experience Candidate should have 3 + years of experience implementation or shadow PAM projects (CyberArk) Experience in implementation or Shadow at least two PAM engagements, including requirements gathering, analysis, design, development, testing, deployment, and application support Experience in integrating various platforms with Cyber-Ark, such as Windows servers, UNIX servers, Databases, and networking Devices Experience in on boarding of various platform accounts in Cyber-Ark Preferred technical and professional experience Experience in creating and Managing Safes, platforms and CPM policy management or redistribution. Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end users Good knowledge on development of PSM auto IT scripts and CPM connectors Should have good knowledge of CyberArk Disaster recovery and DNA

Exchange Server Administration: Install, configure, and maintain Microsoft Exchange Server environments (on-premises or hybrid). Monitor server performance, availability, and email flow. Ensure the availability, scalability, and reliability of Exchange environments. Perform server upgrades, patch management, and troubleshooting.Configure and manage Exchange server components such as databases, mailboxes, transport agents, and connectors. Public Folder Administration: Manage and configure public folders in the Exchange environment, including creating, maintaining, and securing public folders. Set and enforce permissions for access to public folders.Perform migration of public folders from legacy systems to newer Exchange versions. Troubleshoot public folder replication, availability, and access issues.Manage distribution groups and ensure proper access controls for public folder resources. Email Security & Compliance: Implement and maintain email security protocols, including encryption, anti-spam, and anti-malware measures. Ensure compliance with email retention policies, archival, and disaster recovery plans. Configure and manage email policies, such as mailbox size limits, transport rules, and retention settings. Exchange Backup & Recovery: Plan and execute backup strategies for Exchange mailboxes and public folders. Implement disaster recovery procedures and regularly test backup restores. Resolve issues related to mail delivery, mailbox database integrity, and public folder recovery. User & Mailbox Management: Create, modify, and delete mailboxes and public folder mail-enabled objects. Assist with user profile configurations, including email signatures and Out-of-Office settings. Provide support for users encountering issues with accessing mailboxes, calendars, or public folders. Performance Monitoring & Reporting: Regularly monitor and report on Exchange server performance metrics.Perform proactive maintenance to avoid service disruptions and bottlenecks. Provide detailed reports to senior management regarding server health, usage, and capacity planning. Collaboration with IT Teams: Work with other IT teams, including network administrators, to integrate Exchange with other infrastructure and services (e.g., Active Directory, SharePoint, Teams). Provide training and support for end users to effectively use Exchange services and public folders Interested candidates can apply on below mentioned Link: https://www.jobs.global.fujitsu.com/job/Microsoft-Exchange-Server-%28on-premises%29-968/968-en_US/

We are Organizing a walk-in Drive at Pune Location. Please find details below: Date- 31-May-25 Skill Ansible Admin Network Admin Service Desk Windows Administrator Microsoft O365 VMware Administrator Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Online Marathi Tutor (remote) We're a global marketplace that connects tutors with hundreds of thousands of learners across the globe Our goal is to unlock human potential through learning, We're looking for dedicated, enthusiastic, and passionate Marathi teachers to tutor students online and help them achieve their language-learning goals, What youll do as a Preply tutor You'll teach Marathi online to students across the globe, and enjoy the numerous benefits of teaching on Preply Manage your tutoring business: Set your own rate and get guidance on attracting learners to boost your income, Teach students your way: Follow your own teaching philosophy, set your own schedule, and work from anywhere Learn and grow as a tutor: Enjoy free professional development courses and live webinars Conduct lessons with ease: Feel empowered by our virtual teaching space and AI-driven tools Connect with other tutors: Get inspired by connecting with tutors in our supportive community, What you need to become a Preply tutor Proficiency in Marathi A university degree or language teaching certificate (preferred but not required) Experience teaching one-to-one classes (preferably online) Experience using or creating materials and resources High-speed internet connection Cheerful, patient, and responsible attitude towards teaching To apply, be ready with the following A short description of yourself and your strengths as a tutor Your best headshot A short video introduction to help students get to know you (you can record this on Preply when you apply) A digital copy of your certifications and/or diplo maAn understanding of your schedule & availability Once registered, the Preply team will evaluate your profile and activate it within 3 working days Then, you'll need to complete a short onboarding process to become visible to students, Watch our video to see how to apply step by step: https:// youtube,com/watchv=ud-WZkp6wlg Disclaimer Tutors on Preply are independent contractors Being a Tutor on the Preply platform means you are subject to Preply's Terms of Service, which you will be able to access on our websi Your privacy is important to us

Online Malayalam Tutor (remote) We're a global marketplace that connects tutors with hundreds of thousands of learners across the globe Our goal is to unlock human potential through learning, We're looking for dedicated, enthusiastic, and passionate Malayalam teachers to tutor students online and help them achieve their language-learning goals, What youll do as a Preply tutor: You'll teach Malayalam online to students across the globe, and enjoy the numerous benefits of teaching on Preply: Manage your tutoring business: Set your own rate and get guidance on attracting learners to boost your income, Teach students your way: Follow your own teaching philosophy, set your own schedule, and work from anywhere, Learn and grow as a tutor: Enjoy free professional development courses and live webinars, Conduct lessons with ease: Feel empowered by our virtual teaching space and AI-driven tools, Connect with other tutors: Get inspired by connecting with tutors in our supportive community, What you need to become a Preply tutor: Proficiency in Malayalam A university degree or language teaching certificate (preferred but not required) Experience teaching one-to-one classes (preferably online) Experience using or creating materials and resources High-speed internet connection Cheerful, patient, and responsible attitude towards teaching To apply, be ready with the following: A short description of yourself and your strengths as a tutor Your best headshot A short video introduction to help students get to know you (you can record this on Preply when you apply) A digital copy of your certifications and/or diploma An understanding of your schedule & availability Once registered, the Preply team will evaluate your profile and activate it within 3 working days Then, you'll need to complete a short onboarding process to become visible to students Watch our video to see how to apply step by step: https:// youtube,com/watchv=ud-WZkp6wlg Disclaimer: Tutors on Preply are independent contractors Being a Tutor on the Preply platform means you are subject to Preply's Terms of Service, which you will be able to access on our website Your privacy is important to us Preply Privacy Policy explains our online information practices and the choices you can make about the way your personal data is used at Preply platform,

Online Gujarati Tutor (remote) We're a global marketplace that connects tutors with hundreds of thousands of learners across the globe Our goal is to unlock human potential through learning, We're looking for dedicated, enthusiastic, and passionate Gujarati teachers to tutor students online and help them achieve their language-learning goals, What youll do as a Preply tutor: You'll teach Gujarati online to students across the globe, and enjoy the numerous benefits of teaching on Preply: Manage your tutoring business: Set your own rate and get guidance on attracting learners to boost your income, Teach students your way: Follow your own teaching philosophy, set your own schedule, and work from anywhere Learn and grow as a tutor: Enjoy free professional development courses and live webinars Conduct lessons with ease: Feel empowered by our virtual teaching space and AI-driven tools Connect with other tutors: Get inspired by connecting with tutors in our supportive community, What you need to become a Preply tutor: Proficiency in Gujarati A university degree or language teaching certificate (preferred but not required) Experience teaching one-to-one classes (preferably online) Experience using or creating materials and resources High-speed internet connection Cheerful, patient, and responsible attitude towards teaching To apply, be ready with the following: A short description of yourself and your strengths as a tutor Your best headshot A short video introduction to help students get to know you (you can record this on Preply when you apply) A digital copy of your certifications and/or diploma An understanding of your schedule & availability Once registered, the Preply team will evaluate your profile and activate it within 3 working days Then, you'll need to complete a short onboarding process to become visible to students Watch our video to see how to apply step by step: https:// youtube,com/watchv=ud-WZkp6wlg Disclaimer: Tutors on Preply are independent contractors Being a Tutor on the Preply platform means you are subject to Preply's Terms of Service, which you will be able to access on our website Your privacy is important to us Preply Privacy Policy explains our online information practices and the choices you can make about the way your personal data is used at Preply platform,

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon , Bangalore Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Must have 1 year of tech support experience preferred on paper with international Clients (Mandate) Only For Immediate Joiner Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

VOICE Technical Support ! O365 | EPS | Technical ! GGN Should have Minimum 1 year BPO in (O356/EPS) , Excellent comms required Sal :- Upto 8 lpa Shift: 24*7 5 DAY WORKING , 2 ROTATIONAL OFF , 24*7 SHIFTS 9650934814 / 8860576337 Required Candidate profile Excellent communication skills Technical Support Voice-GGN Grad with 1-year of Technical support BPO Experience Exp of server support / ACTIVE DIRECTORY / 0 365 9560028009 / 9911567769

Seeking a Solution manager who can streamline new business processes, discovering improvement options, increase operational efficiency and minimize risk. Must facilitate the IT solutions planning in estimating phases & budget management. Determined by driving timely delivery of E2E Solutions Job Responsiblities Ensure to accept complete responsibility as well as accountability for solution management project Meeting with clients and ensuring that their needs are understood Develop and manage budget evaluation and report with regard to project Ensure to define roles plus responsibilities throughout entire team member involved with project Supervise directly all employees in Technology Solutions Group pertinent to assigned project Develop and manage direct relations with main stakeholders as well as subject matter experts Holds sound understanding of IT technology concepts and software architectures, MS products, development tools, Office 365, etc Exceptional project/program management skills and experience deploying large-scale cross enterprise IT system implementations within a fast based environment

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE - 1 Yr+ Technical Support Exp with International Clients on Papers (Mandate) Only Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided NOTE Must have 1 yr of Exp as a Technical Support with International Clients (Mandate) Only For Immediate Joiners Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience preferred Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or to HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Microsoft Active Directory Admin. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: M365 Exchange Online. Experience3-5 Years.