13 Esa Jobs

The Customer Success Specialist (CSS) role is a critical, strategic advisor, and technical expert who engages with customers to accelerate their adoption of Cisco products and solutions. As a CSS, your role within the Cisco Customer Experience (CX) organization is to help transform businesses and drive positive business outcomes. CSSs are subject matter experts in their aligned product or architecture, combining deep technical knowledge with a keen intuition for business. Your responsibilities include providing consultative solutions to customers to help them realize value faster. Mastery of relationship management, account handling, soft skills, and a thorough understanding of the competitive landscape are essential to driving adoption and ensuring customers achieve accelerated business outcomes. In this role, you will deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers. Tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement will be key to your success. You will also facilitate high-impact, technology-specific workshops targeted at all levels of an organization to accelerate business initiatives, potentially in conjunction with other roles such as CXP, CXM, CSM, or PSM. Your expertise will be leveraged to identify and proactively manage risk areas and customer expectations that could impact successful delivery. Additionally, you will contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. Inspiring customers to make tactical and strategic deployment decisions and tracking long-term business outcomes are also part of your responsibilities. Collaboration with Account teams, Customer Success, Partners, and other stakeholders is crucial to improving customer adoption, addressing product concerns, and driving incremental growth. You will be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Driving adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team is a key aspect of the role. Minimum Qualifications: - 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to IT security domains. - Insights into how companies protect their assets and businesses, including technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. - Detailed understanding of technical fundamentals of aligned technology/specialization areas and related best practices. Preferred Qualifications: - Suggested Cisco technical Certifications: CCNP / CCIE or equivalent - Suggested Cisco Success Management certifications: Cisco Certified Success Specialist - CISM / CISSP or equivalent - BS Engineering, Computer Science, Masters preferred In conclusion, as a Customer Success Specialist at Cisco, you will play a pivotal role in driving customer adoption, delivering value, and ensuring successful business outcomes. Your expertise, technical knowledge, and consultative approach will be instrumental in helping customers achieve their goals and maximize the benefits of Cisco products and solutions. Join us at Cisco, where every individual's skills and perspectives come together to power an inclusive future for all.,

The Customer Success Specialist (CSS) role at Cisco is a pivotal position that involves being a strategic advisor and technical expert for customers, guiding them to accelerate their adoption of Cisco products and solutions. As a CSS, you play a crucial role in transforming their business and driving positive business outcomes. This role is a part of the Cisco Customer Experience (CX) organization. As a CSS, you are expected to be a subject matter expert in your aligned product or architecture. By combining your deep technical knowledge with a keen intuition for business, you will provide consultative solutions that help customers realize value faster. Your expertise in relationship management, account handling, soft skills, and understanding of the competitive landscape will be essential in driving adoption and ensuring that customers achieve accelerated business outcomes. Your responsibilities will include delivering Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables to produce quantifiable business outcomes within scope and timeline. You will facilitate high-impact, technology-specific workshops across all levels of an organization to accelerate business initiatives. Additionally, you will leverage your domain specialization to identify and proactively manage risk areas and customer expectations that could impact successful delivery. Furthermore, you will contribute to product and offer improvements by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. You will inspire customers to make tactical and strategic deployment decisions, track long-term business outcomes, collaborate with various teams to improve customer adoption, address product concerns, and drive incremental growth. Your role will also involve evangelizing the end-to-end CX offer strategy and roadmap to internal and external stakeholders. To be successful in this role, you should have a minimum of 12 years of experience in technical consulting or direct customer engagement, with a deep understanding of industry-standard processes related to IT security domains. You should possess insights into how companies protect their assets and businesses, including knowledge of technologies such as Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, and Content Security tools. Additionally, you should have a detailed understanding of technical fundamentals, best practices, and the ability to articulate how technology can solve business challenges. Preferred qualifications for this role include suggested Cisco technical certifications like CCNP / CCIE, Cisco Success Management certifications, and other relevant certifications such as CISM / CISSP. A degree in Engineering, Computer Science, or related field is preferred. At Cisco, we celebrate diversity and value the unique skills and perspectives that each individual brings to the table. We are committed to fostering an inclusive future for all, where learning and development are encouraged at every stage of your career. We believe in empowering our employees to be their best selves and provide a supportive environment for growth and innovation. As a Cisco employee, you will have access to quality medical, dental, and vision insurance, a 401(k) plan with a matching contribution, short and long-term disability coverage, basic life insurance, and various wellbeing offerings. We offer incentives based on revenue attainment and performance, with opportunities to exceed targets and maximize your incentive compensation. Join us at Cisco, where we believe in the power of connection and collaboration to drive positive change and make a difference in the world.,

Candidate to have at least 10years of IT software consulting experience with 4 years experience supporting or implementing SPM. This role is an ServiceNow SPM Consultant to deliver customer services and support growth of the services business at Wipro. Job Description: 1. Liaison with Clients on Requirements 2. Participate in Requirement Gathering 3. Complete understanding and hands on working experience in Agile and Scrum Methodologies 4. Hands on Experience in ServiceNow Module Demos 5. Hand on Experience in cascading Technical and Functional Requirements 6. Good understanding of ServiceNow Functional aspects of ITBM / SPM Suite 7. Responsible for delivering Industry and ServiceNow best practices around ITBM / SPM, requiring a highly focused and structured individual with strong client management experience. 8. Excellent Knowledge and Hands on, on Technical Development aspects of ITBM / SPM Suite inclusive and not limited to Idea / Demand Management, PPM, Agile, Resource Management, Expense Management and Timecard Management 9. Good Understanding of Technical Verbiage and Concepts of ServiceNow Development Aspects 10. Hands on Experience in creating, maintaining, and implementing the ServiceNow Suite 11. Hands on Experience in Contributing to the HLD, LLD and maintaining the changes for the same. 12. Excellent written and oral communication skills, including the ability to communicate across business areas 13. Strong operational business understanding, including potential impact of business decisions on various internal/external stakeholders and systems 14. Maintain a high level of attention to detail, the ability to work independently, adjust priorities, and work in a continuously changing environment 15. Experience working with cross-functional teams 16. At least 4+ years experience with ITBM / SPM 17. Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration 18. Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, Financial Management 19. Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS 20. ServiceNow Certified Implementation Specialist and Systems Administration Certified. At least 7+ years comprehensive experience with ServiceNow platform and 4+ years experience with ITBM / SPM. 2. Proven consulting experience as a key technical resource leading the development and delivery of ITBM / SPM solutions in client environments 3. Knowledge of Business Rules, Client Scripts, Script include, Workflow designer, Table/Form creation, email alerts configuration 4. Experience developing and customizing core ITBM / SPM applications such as Idea, Demand, Projects, Project Portfolio, Resource Management, Financial Management 5. Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS 6. Ability to develop on the ServiceNow platform including the customization. 7. Certified System Administrator, CIS-ITSM & ITBM / SPM CIS certification(s) certification is a Must. Good to have skill: 1. Experience with key technologies relevant to ServiceNow integration solutions including Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS 2. Experience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum 3. Experience with Web Technologies (XML, HTML, Web Services, eSA) and working in a SaaS environment. 4. Working knowledge of how configuration management factors into the ITIL framework Mandatory Skills: ServiceNow Solution Architecture.: Experience: 8-10 Years.

Job Opportunity: Network Security (L2) Pune / Mumbai Location: Pune / Mumbai Experience: 3+ Years (Cisco Security) Education: Diploma / Bachelors / Engineering in Computer Science or Electronics Certifications: Mandatory: CCNA Preferred: CCNP Security or equivalent hands-on experience Role Summary: We are looking for a skilled L2 Network Security Engineer with strong hands-on experience in Cisco security technologies. The ideal candidate will possess in-depth technical expertise, sound troubleshooting abilities, and the drive to work in a dynamic, security-focused environment. Technical Skills: Proficient in Cisco ASA , FTD , FMC Must have clear understanding on ASA packet flow Good understanding of Cisco NGFW licensing architecture Hands-on experience with Cisco Routers (ISR, ASR) Strong understanding of OSPF, iBGP, eBGP Deep knowledge of firewall configurations , failover scenarios , multi-context mode Expertise in VPN technologies: Site-to-Site VPN (IKEv1 & v2) , DMVPN , SSL VPN , GRE tunnels Exposure to Cisco ISE (NAC solutions) Working knowledge of Cisco WSA, ESA Hands-on experience on wireshark tool Familiar with Port Security , STP , VTP , SNMP , and Syslog Soft Skills: Strong analytical and logical reasoning abilities Effective communication skills for interaction with cross-functional teams Good documentation habits and attention to detail Other Responsibilities: Must be flexible for field support and travelling Perform daily operational tasks and checklists Analyze security events and escalate incidents as needed Correlate suspicious logs with other data center or application events If youre passionate about network security and meet the criteria, we’d love to hear from you on gayathri.ramaraj@locuz.com . Apply Now or tag someone who’d be a great fit!

As an Insulator at Technician & Trading Engineering-LLC, a prestigious member of the Esa Saleh Al Gurg Group in Dubai, UAE, your role will involve installing and maintaining insulation systems in industrial and commercial facilities. With a minimum of 3 years of Gulf experience, you will be responsible for insulating piping, ductwork, tanks, and equipment to enhance energy efficiency and safety standards. Your key responsibilities will include: - Installing insulation materials like fiberglass, mineral wool, calcium silicate, and foam to reduce heat loss and noise. - Inspecting and repairing existing insulation installations to ensure they meet safety and performance standards. - Following safety protocols and regulations while handling insulation materials. - Collaborating with project managers and engineers to complete insulation tasks as per project requirements. - Ensuring the quality and durability of insulation systems through proper sealing and final inspections. To be successful in this role, you should have: - Experience in insulation installation and maintenance, particularly with various insulation materials. - Knowledge of insulation techniques, materials, and health and safety standards. - The ability to work independently and as part of a team in diverse environments. - Proficiency in English, with Arabic language skills considered an advantage. - Physical strength to handle and lift heavy insulation materials when required. In return for your contributions, you will receive a monthly salary of 1600 AED along with accommodation, transportation allowances, medical insurance, and other benefits as per company policies. If you are interested in joining our team, please apply and be prepared for an interview via Zoom. Immediate availability or a short notice period is preferred. Technician & Trading Engineering-LLC, a leading provider of engineering services in HVAC, MEP systems, and insulation solutions, is dedicated to delivering quality services in the UAE and GCC region. Join us to work on exciting projects, enhance your skills, and grow your career in a dynamic and innovative work environment.,

En Softgic, trabajamos con los m s talentosos, con quienes crean, con quienes aman lo que hacen, con quienes tienen una actitud del 100%, porque esa es nuestra #Coolture. nete a nuestro objetivo de hacer la vida m s f cil con la tecnolog a y s parte de nuestro equipo como Administrador Snowflake / Especialista DataOps (Remoto). Compensaci n: USD 1.3k - 1.5k/mes. Ubicaci n: Remoto (para residentes de Argentina, Bolivia, Brasil, Chile, Colombia, Ecuador, Paraguay, Per , Uruguay, Venezuela, Belice, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panam , Cuba, Rep blica Dominicana y M xico). Misi n de Softgic: En Softgic S.A.S. trabajamos por la transformaci n digital y cognitiva de nuestros clientes. Conscientes de que la calidad es un factor esencial para nosotros, incorporamos los siguientes principios en nuestra pol tica: Entregar productos y servicios de calidad. Lograr la satisfacci n de nuestros clientes internos y externos. Fomentar en nuestro equipo la importancia de la capacitaci n para crecer profesional y personalmente a trav s de planes de desarrollo. Cumplir con los requisitos legales y reglamentarios aplicables. Promover la mejora continua del sistema de gesti n de calidad. Qu te hace un candidato ideal Tienes 2+ a os de experiencia en Snowflake. Eres competente en CI/CD, Airflow, dbt (Data Build Tool) y SQL. Espa ol - Conversacional. Ingl s - Conversacional. Responsabilidades y m s: Administrar la plataforma Snowflake: Configuraci n de roles, warehouses y pol ticas de seguridad. Supervisi n de costos, cuotas y uso eficiente de recursos. Automatizar pipelines de datos: Desarrollar y mantener flujos ETL/ELT utilizando herramientas como Airflow, dbt, Fivetran u otras. Orquestar y gestionar dependencias entre procesos. Implementar pr cticas de DataOps: Establecer procesos CI/CD, pruebas automatizadas y versionado de scripts. Monitorear procesos y asegurar la calidad de los datos. Asegurar la gobernanza y seguridad del dato: Cumplimiento de pol ticas de acceso y enmascaramiento de datos. Implementaci n de reglas de calidad y validaciones. Colaborar transversalmente: Coordinarse con equipos de BI, ingenier a de datos y reas de negocio. Requirements Experiencia comprobable de al menos 2 a os administrando Snowflake. Dominio avanzado de SQL (optimizaci n, creaci n de objetos, an lisis de rendimiento). Experiencia pr ctica con herramientas como: Airflow. Dbt. Fivetran o equivalentes. Experiencia en al menos una plataforma de nube: AWS, Azure o GCP. Deseables: Conocimientos en Python para scripting. Certificaci n en Snowflake (o en proceso de obtenerla). Experiencia con herramientas de control de calidad de datos y monitoreo. Familiaridad con herramientas de versionado (como Git) y CI/CD. Benefits Estamos certificados como un Gran Lugar para Trabajar. Oportunidades de ascenso y crecimiento profesional. Tiempo libre remunerado. Apoyo para educaci n formal y certificaciones. Beneficios con empresas aliadas. Programa de referidos. Horarios de trabajo flexibles.

Meet The team The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions, Help transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organisation Your Impact CSSs are subject matter Experts in their aligned product or architecture. Combining deep technical knowledge with intuition for business, CSSs provide consultative solutions to help customers realise value faster. Mastery of relationship management, account handling, soft skills, and a keen understanding of the competitive landscape and how Cisco's solutions are differentiated in the market will be key to driving adoption and ensuring customers achieve accelerated business outcomes. The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred

Exp in Service operations/ Network Operations Handson experience on MPLS, Routing switching and SDWAN knowledge CCNA certified is mandatory Strong knowledge in SDWAN, MPLS, Routing & Switching

Primary Skills Mainframe, AS-400. Detailed JD Experience with Testing of Mainframe (Cobol, DB2, CICS, JCL,PL/1, IMS DB/DC, VSAM, QMF) based application. Experience in testing tools like Microfocus QTP, JIRA. Good knowledge on supplemental accident, health and life insurance products. Preparation of Master Test Strategy, Test Plan and Test Cases based on the Requirements/Use Cases and review of Test plan and Test cases. Preparation and Collection of Test Data for System Testing, Regression Testing of the developed and modified application. Experience in Software Development Life Cycle (SDLC) including Requirements Analysis, Application Design, Development, Coding, Testing, Maintenance and Documentation. Developed and Maintained both Batch and Online Applications using Mainframe Technologies COBOL, PL/1, JCL, CICS, VSAM, DB2, SPUFI & IMS DB/DC. Excellent debugging Skills and experience using debugging tools XPEDITOR and Change management tools like CHANGEMAN, ENDEVOR. Experience in monitoring batch cycle using Job Scheduling tools like CA7, OPC. Experience with TSO, MVS/ESA. Good to have Insurance Knowledge & Production support exposure, Excellent verbal communication and good analytical, problem solving skills. Strong communication Skills for collaborating with cross-functional teams. Able to work with SME independently Excels in ability to multi-task and stay organized in a dynamic work environment. Excellent interpersonal Skills with the ability to work well with subordinates, peers and management

Handson experience on MPLS, Routing switching and SDWAN knowledge CCNA certified is mandatory Good & Hands on Experience in Enterprise Fixed IP /Data Networking Technologies & Products

JOB REQUISITES Role Summary WSP is seeking an enthusiastic, creative, detail-oriented, and delivery-oriented candidate who has practical experience with environmental site assessment (ESA), data management, and GIS/CAD. The candidate will assist with preparation of Phase I and II ESA reports. Responsibilties will include collection and tabulation of environmental records, environmental data review, drafting (GIS/CAD), and report writing. The candidate will report to the RPM Environment team in Canada. All deliverables produced shall comply with WSP standards and procedures. Responsibilities The role would involve: Collaboration with Canadian environmental team coordinator for Phase I and II ESA investigations. Obtain, review, and summarize environmental record databases. Field data entry, manipulation, and assessment using Microsoft Excel and Microsoft Access databases. Use GIS and spatial analysis tools for the production of maps, figures, and cross sections to be used in environmental reports. Writing Phase I and II ESA reports. Perform quality reviews to ensure data content accuracy. Attend to team and project needs as required and respond within agreed timeframes. Provide regular work status updates, including risks or concerns, to line manager. Ensure that Health & Safety is embedded into all work practices in accordance with company policies. Support the sustainability strategy for WSP. Key Competencies / Skills: Mandatory Skills A minimum of 5+ years of experience in assessment of environmental data. A strong technical background in Environmental Site Assessments and Contaminated Land Remediation, Due Diligence reviews. Excellent attention to details, a professional manner, and consideration to team needs. Ability to review documents and synthesize / summarize information. Excellent oral and written communication skills in English. Ability to work in a very dynamic and demanding work environment. Ability to work independently with minimal oversight. Desired Skills Phase I and II Environnmental Site Assessment report preparation. International experience is preferred. Canadian experience would be an asset. Demonstrated proficiency with AutoCAD, ArcGIS, ERDAS, and Microsoft Office Suite. Qualifications Bachelor s degree in Environmental Science, Engineering, or Geology .

WSP is seeking a motivated, innovative, and results-driven candidate with practical experience in Environmental Engineering services. As an Consultant- Geo Environment , you will collaborate with project teams to complete site assessment, remediation and closure projects for contaminated lands.. The successful candidate will collaborate with other environmental scientists, engineers, data specialists, and project support specialists to ensure our programs are accurate, efficient, and achieve site objectives. If you possess a strong technical background in environmental science and engineering we’d love to hear from you. We are looking for an exceptional person to add to our Ground and Water (Contaminated Land) team in our Noida/Bengaluru, India office. You will have at least 5 years’ post-graduate experience in understanding ground conditions, undertaking Phase 1 geo-environmental (land contamination) desk study assessments, and Phase 2 contaminated land risk assessments, data interpretation and reporting. The successful candidate will play a key role in the day-to-day delivery of projects working closely with and being supported by other team members, Project Managers and Directors within the Canada team. The position would suit someone with experience in the contaminated land sector who would like to further develop their technical consultancy skills and is looking to take the next step in their career. With most of our site work being UK based, this role will be limited to the office, however if projects sites are in India, time on site would be required to undertake site investigations, sampling and monitoring. Responsibilities Clearly identify and understand project objectives, bring your ideas and solutions to your project manager, project directors, mentors. Project coordination including set-up of field work programs, preparation of field work instructions and health and safety plans, budget and schedule management, subcontractor management, and project filing. Completing and assisting in data collection , compilation, interpretation and reporting for phased environmental site assessment, remediation, and site monitoring. Participate and be a member of a 10-20 person client-specific delivery team, while at the same time leveraging the experience and expertise of the entire group. Plan, lead or work on some of the most interesting and technically challenging environmental projects in Canada. Provision of reliable, effective and efficient delivery of environmental consultancy services. To work in an integrated manner with limited supervision where appropriate and to understand the task at hand; what is required, when it is required etc. and to deliver tasks in a cost effective and timely manner. To proactively identify the tasks required within a project and confirm their requirements with project managers. To develop a working knowledge of commercial aspects of project delivery and begin to manage individual tasks/work orders. To support peers and mentor more junior staff. Accurate and efficient preparation of desk based reports including interpretation of data in the context of preliminary risks assessments, conceptual site models ready for client issue. Input to interpretative reports e.g. preparation of ground/hydrogeological models, screening data, generic risk assessments with limited guidance from project manager. Represents the business internally and externally as appropriate including attendance at client meetings with senior oversight. Preparation of basic proposals with limited guidance from proposal manager Assistance with daily project management tasks. Data presentation in range of software products including MS Office applications, gNIT, Openground, AutoCAD, QGIS/ArcGIS would be advantageous. A comprehensive understanding of the Canada contaminated land regime and its application in planning and development. Key Competencies / Skills: Bachelor’s or Master’s degree in n Environmental/Civil/Biological/Geological Engineering, or related Engineering discipline . A minimum of years experience in the environmental industry . Prior experience with contaminated sites is highly desired Proficient project management skills including budgeting and scheduling activities . High level of verbal and written communication skills and excellent interpersonal skills. Advanced analytical and problem-solving skills. Oil and gas industry experience would be an asset. Has the ability to use your initiative and be self-motivated. Has confidence to ask questions to understand objectives and expectations. Has the ability to remain calm and focused under pressure. Has the ability to learn quickly and be adaptable to change. Has the ability to deliver on commitments on time and at the right quality. Demonstrates attention to detail. Has self-awareness and understands own limitations. Is able to effectively manage time. Has a strong work ethic. Has the ability to work to a defined budget and timescales. Can build trust and sustainable support network.

The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred