3 - 5 years
0 Lacs
Posted:1 week ago|
Platform:
Remote
Full Time
COMPANY INTRODUCTION StrategicERP IT solutions are developed to provide end-to-end process automation and an information management system with tremendous customization for the Real Estate and Manufacturing Industry. We have a total employment of 250 and we are dealing with 600 clients as of now. We have Head Office In Mumbai and other branches include Delhi, Ahmedabad, Bangalore, Pune and Hyderabad. Company Website: Job description ------------------- Candidates are preferred to have their own laptop. Work with clients on Implementation of ERP Application (Modules: Sales and Pre Sales) Requirement Gathering Scope documentation Training Coordination between client requirement and development team End user support Qualifications Responsibilities: Understanding the project scope, schedule, deliverables. Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed. Partner relationship management – maintaining a healthy working relationship without compromising on deliverables and outcomes. Project scope and schedule management. Driving periodic project reviews and mitigating risks with due diligence and a data driven approach. Escalating project issues to the senior management when needed. Contributing to the delivery of all aspects of the project and services: controlling and reporting on project activities, systems, and information security. Driving accountability and continual service improvements—reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery. Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes. Using and creating knowledge base articles based on new product information, support incidents, and common or critical issues. Implementing process optimization, improvements, and modernization initiatives where appropriate. Identifying process inefficiencies and compliance issues, and implementing strategic Solutions. Knowledge: -------------- Moderate English language Communication skills. Any relational and non-relational Database. Microsoft Office, excel and PowerPoint knowledge required. Any reporting tool knowledge will be added as an advantage CRM domain experience will be added as an advantage. Salary – 30000K – 35000K PM Experience - 3 to 5 years Looking for immediate joiners Job Type: Full-time Schedule: Day shift Work Location: In person
ITAakash Strategic Software Pvt Ltd
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