78 Engineering Support Jobs - Page 4

Req ID: 318515 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Engineering Sr. Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). "About The Role – Support Engineer (Data Practice) – Snowflake, Airflow, IICS RoleSupport Engineer Job Summary: We are looking for a Support Engineer in Data Practice with expertise in Snowflake, Apache Airflow, and Informatica IICS (Intelligent Cloud Services). The ideal candidate will be responsible for monitoring, troubleshooting, and optimizing data pipelines, ETL workflows, and cloud-based data warehouses to ensure seamless data operations. Key Responsibilities: L1/L2 Support & Monitoring: Monitor Snowflake workloads, Airflow DAGs, and IICS ETL jobs, ensuring smooth execution. Troubleshoot data pipeline failures, performance bottlenecks, and job scheduling issues. Provide L1/L2-level support by analyzing logs, errors, and resolving real-time data ingestion issues. Perform incident management and root cause analysis (RCA) for recurring issues. Data Pipeline & ETL Support: Assist in maintaining and optimizing Snowflake data warehouse performance. Support ETL workflows in Informatica IICS, ensuring data integrity and transformation accuracy. Handle Apache Airflow job scheduling, orchestration, and task dependencies. Work on data validation, troubleshooting missing or incorrect records, and implementing fixes. Security, Maintenance & Documentation: Ensure data security, access control, and role-based permissions in Snowflake. Assist in managing data backup, retention policies, and performance tuning. Maintain detailed runbooks, support documentation, and troubleshooting guides for issue resolution. Collaborate with data engineers and developers to enhance system reliability. Required Skills & Qualifications: 3+ years of experience in Data Engineering Support or ETL Support. Strong understanding of Snowflake architecture, SQL queries, and performance tuning. Hands-on experience in Apache Airflow DAG monitoring and troubleshooting. Knowledge of Informatica IICS (Cloud Data Integration, task flows, and error handling). Basic understanding of Python or SQL scripting for debugging data issues. Experience in data warehousing concepts, ETL workflows, and cloud platforms (AWS/Azure/GCP). Strong analytical and problem-solving skills for resolving data-related issues. Preferred Qualifications: Exposure to CI/CD pipelines for data deployment. Knowledge of cloud storage (S3, ADLS, or GCS) and API-based data integrations. Familiarity with Git for version control and JIRA for ticket tracking." About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com NTT DATA endeavors to make https://us.nttdata.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here. Job Segment Database, Data Warehouse, SQL, Consulting, Technology

About Eka: Eka Software Solutions, now a part of STG, has merged with Quor Group. This merger has established a formidable presence in the vendor solutions market for metals, energy and agriculture. Catering to a wide range of asset classes, our company utilizes a cloud-based suite of CTRM and ETRM solutions enhanced by AI/ML technology, alongside Supply Chain Management and E-Sourcing products. Today, we boast of extensive CTRM/ETRM expertise across softs, Ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy and much more. Quor Group is able to provide the industry a very unique offering that meets the growing demands of commodity traders, energy merchants miners, industrials to producers providing best-in-class functionality, user experience, technology and services. Our product roadmap is innovation-centric, focusing on AI and delivering strong product value propositions with clear short-term, medium-term, and long-term goals. Quor has offices across Americas, Asia, Australia, and EMEA serving 100+ customers globally across multiple commodity segments. Read more about Quor at and Eka at Position/TitleSupport Engineer The Support Engineer will be responsible for front-line support of implemented systems and products across the mining and grain industries. He/she shall utilize established support systems to ensure maximum possible uptime for clients. This shall be achieved by meeting expected response times for support requests and meeting or exceeding established criteria for rectification of defects raised through support. Education/Certification Advanced Diploma or Degree in Engineering, Mechatronics, Robotics or Computer Science or extensive experience in a Control Systems Engineer role or equivalent would be well regarded Experience : - - Up to 2 years experience in a Control Systems Engineering role (or equivalent) would be well regarded otherwise relevant work placements or internships while studying. - Some experience in an on-call Support role would be well regarded. - Some exposure to the mining or agribusiness industries would be well regarded. - On-the-job training is provided for the Support Engineer role. Key Accountabilities : - Answer support phone requests on 24/7 rotating roster, acting as Tier 1 phone support. - Address email support requests as Tier 1 support, during business hours. - Respond to support requests within expected timeframes, as stipulated under existing support agreements. - Log all details of support requests received. - Analyze, reproduce and record details for defects raised through support channels. - Resolve support defects or test rectification of defects received from the Engineering team. - Track support items through completion. - Record and categorize support requests. - Undertake regression testing of product releases. - Prepare and deliver releases to production environments, include development of release artefacts. - Prepare reporting information for support items. Adhere to prevailing Ekas ISMS policies and procedures while delivering the duties. Required Skillset: - Experience in and understanding IEC 61131 programming standards - Knowledge of XML standards and tools. - Knowledge of Microsoft SQL database and basic scripting skills. - Knowledge of Delphi and .NET application trouble-shooting. - Experience in machine control. - A sound working knowledge of control system architectures, PLC system design and programming techniques - Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including site operators, engineers, electricians and subject matter experts. - Compliance with client Drug and Alcohol policies and other HSE/WHS requirements

locationsHYDERABAD, IND time typeFull time posted onPosted 6 Days Ago job requisition idR1147200 . TITLEAssociate Software Support Team Lead GRADE10 LOCATIONHyderabad, India About NCR Atleos Corporation : NCR Atleos (NYSENATL) is a global technology company dedicated to creating exceptional self-service banking experiences. We provide comprehensive services, software, and hardware solutions for self-service channels. Headquartered in Atlanta, Georgia, NCR Atleos can be found online at www.ncratleos.com. You are: Passionate about technology and troubleshooting, with a unique perspective on the world. You see possibilities and opportunities everywhere, believing that every problem has a solution. You view challenges as boundaries to push and problems to solve. Position Summary & Key Areas of Responsibility: The Associate Software Support Team Leader role primarily involves working on reported support incidents, but also includes overseeing a small number of Support Specialists (typically less than 3). This position involves collaborating with global customers, internal teams, and peers to investigate problems, identify and confirm product bugs, recreate issues, provide advice on product usage, and assist with configuration. While the role requires some domain and technical knowledge, comprehensive training will be provided. The Associate Software Support Team Leader must be customer-oriented and ready to offer solutions to address customer issues. Additionally, the Team Leader, with assistance, oversees the day-to-day operations of a workgroup under close guidance and instruction from a Manager. Successful candidates will receive training, mentorship, and support on NCR's proprietary software products. Responsibilities and Competencies: Accountability Responsible for the operations of a small workgroup. Ensure team members understand their roles and responsibilities. Monitors team performance and provides feedback. Product Skills and knowledge Basic knowledge across the related NCR Atleos product range, including all currently released and supported solutions. Knowledgeable on assigned solutions. Capable of investigating issues with occasional assistance. Understands basic functionalities and features of the product. Provides initial troubleshooting and support for common issues. Troubleshooting Gathers and analyzes information, formulates and tests hypotheses for issues. Identifies, designs, develops, and validates solutions for straightforward issues. Utilizes basic troubleshooting tools and techniques. Minimal issue recreation with assistance. Process Adherence Follows established processes and procedures for incident management. Owns assigned issues until closure, ensuring regular communication updates. Keeps customers updated with the status of investigations as per SLA guidelines. Knowledge Capture Creates knowledge articles with occasional assistance. Collaboration Works effectively with team members to resolve straightforward issues. Communicates clearly and follows established protocols when interacting with other departments. Participates in team meetings and contributes to discussions. Technical Qualifications [Insert/Delete as necessary for the team position advertised] Enterprise Software Knowledge of Web Applications. High-level knowledge of Relational Databases and DB structures. Java technologies and relational databases. Knowledge of Tomcat, Webservices SOAP / REST API calls. Microsoft Windows technologies. Knowledge of Linux OS & basic commands would be beneficial. Basic understanding of Cloud-based technologies and solutions (Amazon Web Services, Microsoft Azure, etc.). Basic Qualifications Bachelor's degree in a computer/science-related field; typically, software engineering, electronics, information systems, or a related field. Offers of employment are conditional upon passage of screening criteria applicable to the job.