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Waisl
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Engineer -IT

Engineer -IT

Waisl

3 - 6 years

4 Lacs

Hyderabad

Posted:2 days ago| Platform:

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Skills Required

Aviation Storage management Billing Reconciliation Incident management Customer service Information technology CCTV Preventive maintenance Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Installing and integrating EPOS for all concessionaires by assessing business types and coordinating with internal & external teams. Address L2 incident management issues for EPOS applications. Revenue leakage control through CCTV monitoring & sales data reconciliation for billing.

Understand the business model of the concessionaire
Provide solution based on their business requirements.
Coordinate with internal and external teams to fulfil the new requirements of the concessionaire ensuring the benefit of existing users and business growth of the organization.
Software installation and configuration based on the inputs of the respective teams in the stipulated time.
Understand the data source of POS in Non-Native users.
Suggesting the data pull mechanism complying the policies of GHIAL IT
Collecting the inputs of data fields and developing the tool accordingly in coordination with vendor.
Observe the data flow and validation, for a significant period post installation of tool.
Declaring the outlet live post successful completion of the observation period.
Resolving issues in coordination with vendor within the SLA.
Ensuring the data availability for all concessionaires.
Validating sales on a daily and monthly basis to ensure no discrepancy in coordination with BD.
Submitting interface file to finance for billing.
Sourcing MIS reports and sharing discrepancy reports to commercial team.
CCTV monitoring for suspicious transactions leading to revenue leakage and reporting to commercial team.
Finding void and discount transaction through EPOS reports and identify through CCTV recordings and reporting to commercial teams.
Develop and maintain storage policies, procedures, and documentation to ensure efficient storage management and data protection.
Maintaining EPOS cameras and installing in all stores for RLC.
Maintaining and issuing boarding pass scanners for all retailers to scan boarding pass for every transaction.
Documenting and circulating to users on all new features included in EPOS.
Sign off for new concessionaires.

KEY ACCOUNTABILITIES

Address user tickets
Troubleshoot the issues.
preventive maintenance
Pro-active check of applications
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel
Help create technical documentation and manuals.
Ensure data is available is up to date.

SKILLS AND KNOWLEDGE

Experience in supporting various applications in an on-site environment.
Experience working directly in a customer service environment.
Excellent interpersonal skills are essential.
Basic functional knowledge of retail and F&B applications.
Strong work ethics as well as excellent oral and written communication skills

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