Engine Field Service Technician - Level III

Core Competencies:

• Communicates Effectively

  Develops and delivers multi-mode communications that cater to different audiences.

• Customer Focus

  Builds strong customer relationships and delivers customer-centric solutions.

• Develops Talent

  Supports and mentors others in their career and skill development.

• Manages Complexity

  Analyzes high-volume, sometimes contradictory, information to resolve issues efficiently.

• Manages Conflict

  Effectively handles difficult situations with minimal disruption.

• Self-Development

  Continuously seeks opportunities to enhance knowledge and skills.

• Health and Safety Fundamentals

  Champions and enforces proactive safety behaviors to foster a culture of injury-free operations.

• Diagnostics Application

  Translates customer complaints into troubleshooting plans and executes repair strategies using electronic and mechanical service tools.

• Electronic Service Tool Application

  Utilizes a suite of hardware and software tools to diagnose and repair engine products efficiently.

• Engine Systems Interactions

  Analyzes interactions between internal and external engine systems (exhaust, cooling, fuel systems, aftertreatment, sensors, etc.) to diagnose and resolve issues.

• Product Repair and Maintenance

  Follows guidelines for mechanical/electrical product repair, ensuring a quality outcome within standard repair times.

• Service Documentation

  Accurately records service work performed, ensuring historical tracking and payment validation.

• Technical Escalation

  Gathers and escalates unresolved technical issues while maintaining detailed documentation of troubleshooting steps.

• Values Differences

  Recognizes and appreciates diverse perspectives in a collaborative work environment.

Education, Licenses, and Certifications:

• Preferred:

  Apprentice-Trained Engine Technician.
• Vocational diploma from a

  relevant technical institution

  .

• Mandatory:

  Locally valid driving permit.
• May require licensing for

  compliance with export controls or sanctions regulations

  .

Experience:

• Extensive field service experience working with

  engine products

  .

• Expert-level

  knowledge of

  engine systems, diagnostics, and repairs

  .
• Prior experience in

  customer service

  and

  technical problem resolution

  .
• Experience in

  mentoring and training junior technicians

  (preferred).