Engine Field Service Technician - Level III

Competencies:

• Communicates Effectively:

  Conveying clear and precise messages tailored to different audiences.

• Customer Focus:

  Building strong relationships and delivering customer-centric solutions.

• Develops Talent:

  Supporting employee development to meet career and organizational goals.

• Manages Complexity:

  Analyzing complex information to resolve issues efficiently.

• Manages Conflict:

  Addressing conflicts constructively with minimal disruption.

• Self-Development:

  Actively pursuing new learning opportunities through formal and informal channels.

• Health and Safety Fundamentals:

  Promoting and modeling proactive health and safety behaviors.

• Diagnostics Application:

  Identifying and troubleshooting issues using specialized equipment and software.

• Electronic Service Tool Application:

  Utilizing appropriate hardware and software tools for diagnostics and repairs.

• Engine Systems Interactions:

  Analyzing electrical and mechanical system interactions for accurate diagnoses and repairs.

• Product Repair and Maintenance:

  Conducting mechanical/electrical repairs using the required tools while adhering to standard repair times.

• Service Documentation:

  Ensuring accurate record-keeping of customer, equipment, and technical service data.

• Technical Escalation:

  Addressing technical issues efficiently and escalating as needed.

• Values Differences:

  Recognizing and appreciating diverse perspectives and cultural contributions.

Education, Licenses, and Certifications:

• Apprentice Trained Engine Technician (Preferred).
• Vocational diploma from a relevant technical institution.
• Locally valid driving permit.
• Licensing may be required for compliance with export controls or sanctions regulations.