Triage Support Specialist - IT Service Desk

Hi ..!!!

Greetings from Highpoints Technologies India Pvt Ltd.

We are hiring for Triage Support Specialist - IT Service Desk

We are looking for immediate joiners

Job Location: Gurgaon

Employment Type: Contract

Experience: 3+Yrs

Candidate Profile:

Our ideal candidate will have:

? 3+ years of experience in an end-user support role

? A strong desire to grow technically

? Hands-on familiarity with macOS & Apple hardware administration

? Hands-on familiarity with Windows / PC environments

? A naturally strong diagnostic/troubleshooting process, with significant

experience troubleshooting real, end-to-end technical issues

? The ability to clearly communicate complex technical topics to a wide range of

employees in both verbal and written form

? A naturally calm and empathetic demeanor under pressure, combined with the

ability to concurrently solve multiple issues in real-time

? Experience with our tech stack is preferred:

? macOS, Windows 10, VoIP, Zoom, Slack, Confluence, JIRA, Google

Apps, Okta, JAMF, Meraki, Oomnitza

? Experience working independently and part of a team to provide an

exceptional employee experience

Position Expectations:

? Help our colleagues maximize their abilities through the effective use of

technology: investigate their issues and escalate to the appropriate team

when necessary

? Provide training for colleagues and develop self service resources where

possible

? Lead weekly new hire IT orientations and assist with day 1 onboarding

logistics

? Participate in on-call support rotations

? Provide support triage steps to end users across ticket, in-person, chat, email,

video, and phone channels

? Maintain detailed documentation of work completed, using the information

gathered to develop self service knowledge bases and improved user guides

? Effectively and efficiently manage the software license requests and approval

process

? Ability to work a flexible schedule (evenings, nights and holidays based

off of the business need)

Please fill in The details

Candidate Name:

Contact number:

Qualification:

Total Experience:

Relevant Experience:

Current Company:

PayrollCompany:

Current CTC:

Expected CTC:

Email ID:

Notice period:

Current Location:

Preferred Location:

D.O.B:

Reason for Job change:

ID proofand passportsize photo (Mandatory)