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the Sleep Company
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Email & Voice Support

Email & Voice Support

the Sleep Company

0 - 3 years

2 - 3 Lacs

Navi Mumbai

Posted:1 month ago| Platform:

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Skills Required

Email Support Email Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company address Krishna Business Park, Plot Kx14, Thane - Belapur Rd, Ramu Limaje Nagar, Dighe, Navi Mumbai, Maharashtra 400608 Person to Meet - Tejas Chavan Contact - 9930937232 Job Summary: We are seeking a detail-oriented and customer-focused Email Support Representative to join our support team. In this role, you will be responsible for responding to customer inquiries via email in a timely, accurate, and professional manner. Youll play a vital role in maintaining customer satisfaction and representing our brand with empathy and efficiency. Key Responsibilities: Respond to customer emails regarding product questions, order issues, billing inquiries, technical support, and general service information. Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives. Escalate complex or unresolved issues to the appropriate internal teams. Maintain accurate records of customer interactions using our CRM or helpdesk platform. Follow communication procedures, guidelines, and policies. Collaborate with other departments to ensure customer issues are resolved promptly. Continuously learn about product updates and company policies to provide accurate information. Requirements: Proven experience in a customer service or email support role. Excellent written communication skills with strong grammar and spelling. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and attention to detail. High school diploma or equivalent; additional qualifications in communication or customer service are a plus.

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the Sleep Company

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Email & Voice Support