1609 Eigrp Jobs - Page 24

Job Description: Role description: Configuring, Troubleshooting and supporting the Routing, Switching, Security and DNS/DHCP/IPAM an needs of enterprise customers. Install/Decom/Modify/Troubleshoot network elements remotely and in compliance with customer/ATT standards, as part of Incidents, service requests, Change requests or Complex change/Projects requirements. Coordinate with field support engineers and other stakeholders to plan and execute complex multi phased changes to the customer network and troubleshooting complex issues involving the infrastructure. Inventory and documentation management including creating, updating and maintaining. Interface with the customer architects, implementation mangers, vendors, operations, other engineering team and account team members to gather requirements for assigned tickets. Providing customer communications and technical troubleshooting documentation when necessary. Skills required: - CCNA certified or equivalent knowledge in networking fundamentals Experience in customer operations incident handling Experience working in LAN, WLAN, VPN, MPLS, IPSEC, GRE and routing protocols (OSPF, BGP, EIGRP) Experience supporting Firewall and security incidents. Experience in customer operations incident handling. Good communication skills. Good analytical and troubleshooting skills. Skills preferred : - Working experience in Huawei, Zscaler, Palo Alto, Cloud connectivity. Experience in interacting and effectively communicating with clients on complex high-pressure situations. Weekly Hours: 40 Time Type: Regular Location: Hyderabad, Andhra Pradesh, India It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

About the Opportunity Operating at the forefront of Enterprise Networking and IT Infrastructure Services, we architect, deploy, and secure large-scale campus and branch networks for customers across finance, healthcare, and manufacturing. Leveraging Cisco s Software-Defined Access (SDA) and Digital Network Architecture (DNA) Center, we modernize connectivity, visibility, and automation to deliver zero-downtime user experiences. Role & Responsibilities Design and implement Cisco DNA Center solutions, including SDA fabric, assurance, and automation workflows, for multi-site environments. Migrate legacy LAN/WAN infrastructures to policy-driven architectures, performing detailed discovery, readiness assessments, and cut-over planning. Develop network automation playbooks (Python/Ansible/API) to streamline configuration, compliance, and software lifecycle management. Troubleshoot L2/L3 routing, wireless, and identity services, leveraging DNA Assurance insights, packet captures, and telemetry analytics. Collaborate with security, wireless, and server teams to enforce end-to-end segmentation using Cisco ISE and TrustSec. Create high-quality HLD/LLD documents, SOPs, and knowledge transfer material while mentoring junior engineers. Skills & Qualifications Must-Have 5+ years enterprise network engineering focused on Cisco technologies. Hands-on deployment of Cisco DNA Center and SDA fabrics in production. Proficiency in routing & switching (OSPF, BGP, STP, EIGRP) and wireless (802.11ac/ax, WLC). Experience with network automation via Python, Ansible, or DNA APIs. CCNP Enterprise or equivalent certification. Preferred Exposure to Cisco ISE, TrustSec, and pxGrid integrations. Knowledge of NetDevOps toolchain (Git, CI/CD, Terraform). Experience operating in ITIL-aligned service environments. Familiarity with SD-WAN (Viptela or Meraki). Public cloud networking (AWS/Azure) basics. Benefits & Culture Highlights Greenfield projects with cutting-edge Cisco technology stack. Global peer community that values upskilling and certification sponsorship. Merit-based growth path, hybrid WFH flexibility for change windows. Workplace Type: On-Site (India) Primary Title: Network Engineer (Cisco DNA)

- Should be able to Design the setup of any New office- Should be able to resolve the all the Severity & non Severity issues- Product / Architecture and design level understanding of Juniper, Fortigate , Cisco, HP devices.- Should understand, design and troubleshoot major switching and routing technologies - Should be able to train the Team on current technologies- Good understanding on routing protocol like BGP, OSPF EIGRP.- Multicasting design, multicast security, advances level multicast troubleshooting.- Knowledge on Network Security.- Understanding on network varies tools. [like error decoder, config verify, output interpreter so on].- Help customer in design network.- Scheduling and performing configuration changes on the network devices as per the business requirement.- Knowledge and use of Network Management Tools and integration experience with other Tools.- Excellent interpersonal skills with customers, senior level personnel, and team members.- Good Communication Skills.- Handle Severity 1 / Severity 2 escalations calls.- Following with TAC engineer for advances level troubleshooting Coordinating with OEM vendors to resolve the issue on time.- Raising the CR or ECR- Implement / assist in network implementations as per the requirement. Qualifications Graduate

Expert on design, configuration and implementation of DC with Nexus and Branch with L2, L3 switch Configuration SD-WAN Network Configuration and management - Versa and Silverpeak Wireless WLC/AP infrastructure mgt, & configuration Provides 3rd level technical support on data network related issues Expert in switching technology with LAN and data center networking (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP etc.) are required Network IP address design and optimization. Expert in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP) . Excellent knowledge in various dynamic routing and switching protocols and network troubleshooting in WAN technologies Knowledge on ISE CCNP / CCIE certified Good to have Automation through scripting / tools Customer and stakeholder management Vendor management Team management

Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering,BCA,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. Enterprise in Data Network Design, Preparing of HLD/LLD, Implementation, Team leading, Service Level management, demand, incident, change management. Provide network WAN/LAN design, implementation, consulting, Cisco, HPE-Aruba, Juniper, Dell or equivalent Network assessment Identify the gaps and suggest the remedial solution. Leading the team of Network Design and Deployment EngineersYou would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : Experience in following technologies - Cisco Routing and Switching including VXLAN, CISCO SD Access, Aruba SD LAN, CISCO ISE, Aruba Clear PassExperience in Network Automation is a plus Preferred Skills: Technology-Network-CISCO technologies Technology-Network-AccessPoint-Aruba Domain-Network-SDN Technology-Network-Cisco Identity Services Engine ( ISE ) Domain-SDN-NFV-Software Defined WAN( SDWAN) Generic Skills: Technology-Network-Switching Domain-networking-Cisco certifications Technology-Networking-Routing technologies

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions. Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation. You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us. To thrive in this role, you need to have: Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits Advanced Certifications on at least one or two above mentioned technologies. Excellent planning and project management abilities, taking changing circumstances into account. Strong communication skills, with the ability to work across different cultures and social groups. Effective active listening skills. A client-focused approach, prioritizing their requirements and creating positive experiences. Adaptability to changing circumstances and the ability to work diligently when necessary. A positive outlook and the ability to work well under pressure. A bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Able to handle Fortinet SDWAN enterprise network independently. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP / NSE 3 or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitoring, technical and troubleshooting support and administration of firewall (FortiGate SD WAN) Ensure daily backup of Management servers and firewall. Troubleshooting access related issues due to firewall and IPS policies Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement. Review monitoring alerts for the firewall for availability and performance using in-house deployed NMS tool Configure firewall/IPS/AV security policies on firewall. Modification/deletion/addition of rules/routes/policies as per requirements from HSL Provide audit evidence as and when required Assist OEM/HSL Project team in product upgrade/maintenance activities. Log analysis and reporting using native tool. Capacity management Incident management UAM and Firewall rule base review Change management process need to be followed. Service window for this engagement is 16/6 (two shifts) In absence of onsite resource, there should be an immediate replacement of the resource. Provision and configure FortiGate devices for SD-WAN functionality, including defining WAN links, VPN tunnels, and traffic shaping policies. Deploy and manage SD-WAN overlays to optimize network performance and reliability. Define and enforce traffic policies based on application types, quality of service (QoS) requirements, and security policies. Implement dynamic path selection and traffic steering rules to ensure efficient utilization of WAN links. Monitor the performance and health of SD-WAN links and devices using Fortinet management tools. Troubleshoot network connectivity issues, latency, and packet loss problems in the SD-WAN environment. Analyze traffic patterns and utilization statistics to identify potential bottlenecks and optimize network performance. Integrate security features such as firewall, intrusion prevention system (IPS), and web filtering with SD-WAN policies to ensure secure access to applications and data. Configure security policies to inspect and filter traffic at the WAN edge to protect against threats and vulnerabilities. Configure QoS policies to prioritize critical applications and traffic types over less important ones. Implement traffic shaping and bandwidth management techniques to ensure optimal performance for real-time applications like voice and video conferencing. Monitor network utilization and capacity trends to forecast future bandwidth requirements. Scale SD-WAN infrastructure to accommodate growing traffic demands and business needs. Maintain up-to-date documentation of SD-WAN configurations, policies, and procedures. Generate regular reports on network performance, uptime, and security events for management and compliance purposes. Implement changes to SD-WAN configurations following best practices and change management procedures. Coordinate with other IT teams to ensure seamless integration of SD-WAN changes with existing network infrastructure. End user support if any issue due to firewall policies. Support for DC/DR headend device for change management, daily operation,HW/SW upgrade, modification, maintenance activity and incident. Upgrade activity (hardware/software) need to be performed as per OEM recommendation for headend and branch devices. Closing of audit and VA points for headend and branch devices Support for existing inventory of fortigate appliances (Firewall, controller, AP, Analyzer) across DC,DR and branches. Coordinating and raise the case with ISP (MPLS/P2P/Internet) for link down/link flapping/high latency issue (Branch link and their hub DC/DR link) Coordinating with ISP for link configuration in the event of new link commissioning, link shifting, link bandwidth upgrade, change of service provider. (Branch link and their hub DC/DR link) Configuration of links on BGP/EIGRP/IGP and OSPF protocols Preparation of daily/monthly/quarterly link utilization report and publish to seniors Follow the change management process and generate the change ID before execution of any change Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Fortinet SDWAN certification or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitoring, technical and troubleshooting support and administration of firewall (FortiGate SD WAN) Ensure daily backup of Management servers and firewall. Troubleshooting access related issues due to firewall and IPS policies Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement. Review monitoring alerts for the firewall for availability and performance using in-house deployed NMS tool Configure firewall/IPS/AV security policies on firewall. Modification/deletion/addition of rules/routes/policies as per requirements from HSL Provide audit evidence as and when required Assist OEM/HSL Project team in product upgrade/maintenance activities. Log analysis and reporting using native tool. Capacity management Incident management UAM and Firewall rule base review Change management process need to be followed. Service window for this engagement is 16/6 (two shifts) In absence of onsite resource, there should be an immediate replacement of the resource. Provision and configure FortiGate devices for SD-WAN functionality, including defining WAN links, VPN tunnels, and traffic shaping policies. Deploy and manage SD-WAN overlays to optimize network performance and reliability. Define and enforce traffic policies based on application types, quality of service (QoS) requirements, and security policies. Implement dynamic path selection and traffic steering rules to ensure efficient utilization of WAN links. Monitor the performance and health of SD-WAN links and devices using Fortinet management tools. Troubleshoot network connectivity issues, latency, and packet loss problems in the SD-WAN environment. Analyze traffic patterns and utilization statistics to identify potential bottlenecks and optimize network performance. Integrate security features such as firewall, intrusion prevention system (IPS), and web filtering with SD-WAN policies to ensure secure access to applications and data. Configure security policies to inspect and filter traffic at the WAN edge to protect against threats and vulnerabilities. Configure QoS policies to prioritize critical applications and traffic types over less important ones. Implement traffic shaping and bandwidth management techniques to ensure optimal performance for real-time applications like voice and video conferencing. Monitor network utilization and capacity trends to forecast future bandwidth requirements. Scale SD-WAN infrastructure to accommodate growing traffic demands and business needs. Maintain up-to-date documentation of SD-WAN configurations, policies, and procedures. Generate regular reports on network performance, uptime, and security events for management and compliance purposes. Implement changes to SD-WAN configurations following best practices and change management procedures. Coordinate with other IT teams to ensure seamless integration of SD-WAN changes with existing network infrastructure. End user support if any issue due to firewall policies. Support for DC/DR headend device for change management, daily operation,HW/SW upgrade, modification, maintenance activity and incident. Upgrade activity (hardware/software) need to be performed as per OEM recommendation for headend and branch devices. Closing of audit and VA points for headend and branch devices Support for existing inventory of fortigate appliances (Firewall, controller, AP, Analyzer) across DC,DR and branches. Coordinating and raise the case with ISP (MPLS/P2P/Internet) for link down/link flapping/high latency issue (Branch link and their hub DC/DR link) Coordinating with ISP for link configuration in the event of new link commissioning, link shifting, link bandwidth upgrade, change of service provider. (Branch link and their hub DC/DR link) Configuration of links on BGP/EIGRP/IGP and OSPF protocols Preparation of daily/monthly/quarterly link utilization report and publish to seniors Follow the change management process and generate the change ID before execution of any change Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Fortinet SDWAN certification or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Responsible for Designing, Coding, Testing, Implementing, Maintaining and Supporting Vantage-One based application that is delivered within scope, with high quality, on time and within budget. Work closely with Business partners, & Technology team members to understand business requirements, perform analysis and design of quality technical solutions that comply with the organization's architectural standards. Provide technical guidance to the development team through the full software life cycle. Responsibilities: Support complex network technologies through defined day-to-day BAU activities. Work to completion incidents, problems, and requests as required. Seek out and actively review network configurations to ensure they remain optimized and functional, providing near real-time corrections to the enterprise environment. Perform troubleshooting and diagnoses of system problems and failures. Use available tools to quickly resolve issues and limit impact to active incidents in a sometimes-high-energy environment. Ability to communicate effectively to large groups, regarding actions taken and identified root cause(s) of event(s). Recommend and implement preventative maintenance, technical changes and/or upgrades of the network environment, in accordance with corporate network standards and best practices for continuous improvement. Under direct supervision, write new code using prescribed specifications and design documentation in accordance with programming standards. Modify, test and troubleshoot existing programs/software utilizing the appropriate hardware, database, and development/programming technology. Contribute to feature and functionality planning. Execute coding/modification of new and existing programs/software with focus on user experience and optimal program/system performance. Maintain and modify programs/software. Make recommendations for improvements and/or remedies to issues encountered. Implement approved changes by amending flow charts, developing detailed programming logic, and making changes to code. Write and maintain development/programming/systems documentation, as well as operations and user guides (as required). Document development/programming problems and resolutions for future reference. Effectively unit test all code and programs prior to releasing them to the quality assurance team. Resolve unit test issues in a timely manner. Assist the quality assurance team in identifying test cases and aid in creating/mining test data to enable a thorough test of development deliverables. Respond to inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide production support to the end-user and technical operations staff as required. Research system/application issues/problems within area/program(s) of responsibility and recommend innovative solutions to prevent recurrence. Required Qualifications: Bachelor’s degree in computer science, MIS, or related equivalent experience considered Proven understanding, with practical support experience of fundamental networking technologies3-5 years of proven development/programming/coding experience o Technology Stack: .Net Framework, C#, Web Services, SQL, Shell Scripting, Python, o Service Now – (Equivalent of our Citizen Developer) o Automation Flows and Development experience a must o Experience working in DevOps environment Proven problem/incident management and troubleshooting experience within a technology operations environment. Proven analytical and problem-solving abilities, with ability to collect and present meaningful system statistics and other metrics. Understanding of Infrastructure cabling, firewalls, load balancer’s, switches, routers, and SDWAN technologies Strong organizational skills, with the ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline. Confident and comfortable taking the lead during troubleshooting or recovery scenarios.Experience provisioning and maintaining network technology hardware and software.Knowledge in Cloud-based Network Security technologies. Preferred Qualifications: Network Security technologies experience in several of the following areas: o F5 Experience in the following: LTM; GTM; APM; and ASM o Palo Alto Firewall experience. o DNS/DHCP/IP Management – troubleshooting experience. Network Connectivity technologies experience in several of the following areas: o WAN/LAN Routing and Switching IOS XE (non-SD WAN), SD WAN, LAN/Campus Switching, Data Center Switching o Cisco Wireless - Prime - Catalyst Center (DNA Center) o Route/Switching Protocols BGP – OSPF - EIGRP - Tunneling DMVPN - GRE – IPSEC o Cloud Compute AWS – Azure Experience with Automation (Ex.: Ansible, Terraform, Kubernetes, Jenkins,XSOAR) Experience using Service Now for Incident/Change/Problem Management. Familiarity with automation and scripting tools (e.g., Python, PowerShell). Broad knowledge in some of these additional networking areas: SASE, Proxy, AWS, Azure, ACI, Meraki, SDWAN, ISE and Cisco wireless technologies Conceptual knowledge in some of the following IT areas: servers, database, web hosting, capacity planning, and performance analysis, Virtualized systems, Containers, etc. Strong communication and organizational skills. Ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline. Strong analytical and problem-solving skills. Experience with other networking technologies ie: Tufin, Viavi, Gigastor, Network Capture Analysis, ISE, Forescout, Cisco Firewall, Threat Defense, Cisco VPN, DDoS, Linux, SecureCRT, WireShark About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Responsible for Designing, Coding, Testing, Implementing, Maintaining and Supporting Vantage-One based application that is delivered within scope, with high quality, on time and within budget. Work closely with Business partners, & Technology team members to understand business requirements, perform analysis and design of quality technical solutions that comply with the organization's architectural standards. Provide technical guidance to the development team through the full software life cycle. Responsibilities: Support complex network technologies through defined day-to-day BAU activities. Work to completion incidents, problems, and requests as required. Seek out and actively review network configurations to ensure they remain optimized and functional, providing near real-time corrections to the enterprise environment. Perform troubleshooting and diagnoses of system problems and failures. Use available tools to quickly resolve issues and limit impact to active incidents in a sometimes-high-energy environment. Ability to communicate effectively to large groups, regarding actions taken and identified root cause(s) of event(s). Recommend and implement preventative maintenance, technical changes and/or upgrades of the network environment, in accordance with corporate network standards and best practices for continuous improvement. Under direct supervision, write new code using prescribed specifications and design documentation in accordance with programming standards. Modify, test and troubleshoot existing programs/software utilizing the appropriate hardware, database, and development/programming technology. Contribute to feature and functionality planning. Execute coding/modification of new and existing programs/software with focus on user experience and optimal program/system performance. Maintain and modify programs/software. Make recommendations for improvements and/or remedies to issues encountered. Implement approved changes by amending flow charts, developing detailed programming logic, and making changes to code. Write and maintain development/programming/systems documentation, as well as operations and user guides (as required). Document development/programming problems and resolutions for future reference. Effectively unit test all code and programs prior to releasing them to the quality assurance team. Resolve unit test issues in a timely manner. Assist the quality assurance team in identifying test cases and aid in creating/mining test data to enable a thorough test of development deliverables. Respond to inquiries and issues in a timely manner as the developed code/program moves through the testing process and ultimately into production. Provide production support to the end-user and technical operations staff as required. Research system/application issues/problems within area/program(s) of responsibility and recommend innovative solutions to prevent recurrence. Required Qualifications: Bachelor’s degree in computer science, MIS, or related equivalent experience considered Proven understanding, with practical support experience of fundamental networking technologies3-5 years of proven development/programming/coding experience o Technology Stack: .Net Framework, C#, Web Services, SQL, Shell Scripting, Python, o Service Now – (Equivalent of our Citizen Developer) o Automation Flows and Development experience a must o Experience working in DevOps environment Proven problem/incident management and troubleshooting experience within a technology operations environment. Proven analytical and problem-solving abilities, with ability to collect and present meaningful system statistics and other metrics. Understanding of Infrastructure cabling, firewalls, load balancer’s, switches, routers, and SDWAN technologies Strong organizational skills, with the ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline. Confident and comfortable taking the lead during troubleshooting or recovery scenarios.Experience provisioning and maintaining network technology hardware and software.Knowledge in Cloud-based Network Security technologies. Preferred Qualifications: Network Security technologies experience in several of the following areas: o F5 Experience in the following: LTM; GTM; APM; and ASM o Palo Alto Firewall experience. o DNS/DHCP/IP Management – troubleshooting experience. Network Connectivity technologies experience in several of the following areas: o WAN/LAN Routing and Switching IOS XE (non-SD WAN), SD WAN, LAN/Campus Switching, Data Center Switching o Cisco Wireless - Prime - Catalyst Center (DNA Center) o Route/Switching Protocols BGP – OSPF - EIGRP - Tunneling DMVPN - GRE – IPSEC o Cloud Compute AWS – Azure Experience with Automation (Ex.: Ansible, Terraform, Kubernetes, Jenkins,XSOAR) Experience using Service Now for Incident/Change/Problem Management. Familiarity with automation and scripting tools (e.g., Python, PowerShell). Broad knowledge in some of these additional networking areas: SASE, Proxy, AWS, Azure, ACI, Meraki, SDWAN, ISE and Cisco wireless technologies Conceptual knowledge in some of the following IT areas: servers, database, web hosting, capacity planning, and performance analysis, Virtualized systems, Containers, etc. Strong communication and organizational skills. Ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline. Strong analytical and problem-solving skills. Experience with other networking technologies ie: Tufin, Viavi, Gigastor, Network Capture Analysis, ISE, Forescout, Cisco Firewall, Threat Defense, Cisco VPN, DDoS, Linux, SecureCRT, WireShark About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology

Job Responsibilities: Configuring and monitoring firewalls, switches, and routers. Good Experience with Juniper devices. Deep knowledge of Spanning Tree, VLans, VTP. Good knowledge on various tunnelling technologies e.g., VPN, GRE. Upgrade, install and troubleshoot networks, networking hardware devices and software. Good experience in setting up and managing LAN and WAN environment. Knowledge of routing protocols like RIP, OSPF, VRRP, EIGRP and BGP. Maintain inventory of equipment and parts as well as documentation of vendor activities. Develop and document system standards for network devices. Willingness to work night shifts and provide backup support. Qualifications: Bachelor’s degree (or equivalent) in relevant field. 7+ years of experience in network engineering. CCNP (Cisco Certified Network Professional), CCDP (Cisco Certified Design Professional), or CCIE (Cisco Certified Internetwork Expert). Palo Alto Networks Certified Network Security Engineer (PCNSE). FortiGate and SonicWall certifications. Zscaler Certified Professional (ZCP) or other relevant cloud security certifications. JNCIP or equivalent Juniper certifications. CompTIA Security+, CISSP, or other industry-recognized security certifications. Required Skills: Cloud security, firewall management, and networking infrastructure. Extensive hands-on experience with Fortigate, Palo Alto Networks, SonicWall, and Juniper SRX firewalls and security appliances. Expertise in Zscaler, OpenStack, and Neutron cloud technologies, and integration with on-premises infrastructure. Advanced knowledge of networking protocols such as IPsec VPN, GRE, MPLS, BGP, OSPF, EIGRP, and VRRP. Experience with network monitoring tools like SolarWinds, Zabbix, or equivalent platforms. Deep understanding of Layer 2 and Layer 3 switching, including Spanning Tree, VLANs, VTP, and Ethernet LAN Switching. Expertise in network services such as DNS, DHCP, IIS, FTP, and their configuration and management. Proven experience in managing Windows Servers and Linux routing configurations. Strong troubleshooting skills and ability to resolve complex issues related to firewalls, routers, and network configurations. Configure and optimize site-to-site VPNs, remote access VPNs, and IPsec VPNs for secure communications. Perform firewall upgrades, patch management, and troubleshooting for performance and security enhancements. Provide 24/7 support for critical incidents and escalations, ensuring minimal network downtime and business continuity. Mentor junior engineers and provide guidance on advanced networking concepts, security practices, and troubleshooting. Collaborate closely with cross-functional teams (Security, Infrastructure, DevOps) to implement and maintain security controls across networks and cloud environments. About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in

Educational Requirements Bachelor of Engineering,BCA,BTech,BSc,MTech,MCA,MSc Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to ensure effective Design, Development, Validation and Support activities, to assure that our clients are satisfied with the high levels of service in the technology domain. You will gather the requirements and specifications to understand the client requirements in a detailed manner and translate the same into system requirements. You will play a key role in the overall estimation of work requirements to provide the right information on project estimations to Technology Leads and Project Managers. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: Primary Skills: Network-SDWAN, SDLAN, LAN WAN, CISCO ACI, ISE, Routing & Switching, Wireless, Data Center, Network Security Firewall & Policies Preferred Skills: Domain->Network->Network Security Firewall & Policies Technology->Network->CISCO technologies->CISCO ACI Technology->Network-LAN-Switches->Cisco-LAN-Switches Technology->Networking->Routing technologies Domain->SDN-NFV->Software Defined WAN( SDWAN)

Job Summary: Responsible for operation and maintenance of the facilities and utility machineries which includes, Chillers, Heat exchangers, VRF, Makeup air handling units (AHU), House Vac system, Pumps, Vacuum pumps, Wet scrubber, Compressed air systems, Pumps and associated accessories. Ensuring 100% uptime of facility and utility machineries, addressing any mechanical related issues, planning and execution of the planned/unplanned maintenance, maintaining records for all the activities. Providing guidance to the technician on day-to-day activities and should be ready to attend the shift-based operation per business requirements and daily reporting to the technical managers. All time audit readiness Responsibilities: 100% uptime for all the facilities and utility machineries, also responsible for operation of utilities 24x7. Should have good documentation skills. Responsible for operation and adjustment of equipment per facilities requirement. Frequently training and guiding operators and workers on maintenance related activities. Daily tracking and monitoring of equipment performance. Responsible for preparation and updating equipment master list as and when required. Preparation of maintenance calendar for the equipment based on the manufacturer recommendations. Preparation of SOP and Work instructions as per the OEM requirements. Performing planned and unplanned maintenance for the equipment by coordinating with respective users. Maintaining PM, AMC and other maintenance related records for the equipment. Coordination with the external vendors for the OEM dependent activities (AMC). Preparation and maintenance of the critical spares for the machineries as per the OEM recommendations. Verification and maintenance of water generation and storage systems. Quick problem solving and finding root cause for the problems. Reducing MTTR and MTBF for the machineries. Finding root cause and implementing the CAPA for the failures. Ensuring safety, adherence to the procedures and policy. Supporting for the cross functional team. Monitoring technicians performance and providing guidance as and when required. Daily reporting to respective manager. Should have knowledge on GMP. Responsible for Energy conservation, validating and implementing suggestions. Reporting unsafe act and conditions to reduce the incident in the workplace. Kaizen and 5S Skills: Strong knowledge in Operation and maintenance of the utility and facility equipment. Ability to guide the team as and when required. Good communication skills and agile. Should have strong knowledge in electrical machineries like MAU(AHU),Pumps, Chiller ,Cooling tower, vacuum pump, Heat exchangers, VRF, Compressor, plumbing system. Qualification: BE mechanical engineer with 4-6 years of experience in manufacturing /process industries.

About Gruve Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks. About The Role We are seeking a Level 2 Network Engineer with expertise in Cisco Network Analytics, BAU Operations, and Device Management. The ideal candidate will be responsible for monitoring, troubleshooting, and optimizing Cisco network infrastructure, ensuring high availability, performance, and compliance with operational standards. He should be well versed in the Change and Incident Management process. He should be ready to work in 24 X 7 shift. Key Responsibilities Network Monitoring & Incident Management: Monitor Cisco network infrastructure using tools such as Cisco DNA Center, Cisco Prime, Thousand Eyes, NetFlow, or SolarWinds. Analyze network performance metrics, detect anomalies, and proactively address potential issues. Respond to and resolve network incidents, escalating complex issues to L3 teams when necessary. Perform Root Cause Analysis (RCA) for recurring network issues and implement corrective actions. BAU Operations & Device Management Perform routine health checks, firmware updates, and configuration backups of network devices. Manage Cisco routers, switches, and wireless controllers, ensuring optimal configuration and uptime. Support device provisioning, decommissioning, and lifecycle management. Maintain inventory records for network devices and ensure compliance with security policies. Network Troubleshooting & Optimization Diagnose and resolve network latency, packet loss, and connectivity issues. Troubleshoot routing protocols (BGP, OSPF, EIGRP) and switching issues (VLANs, STP, HSRP, VRRP). Work on QoS, ACLs, NAT, DHCP, and network segmentation to improve performance. Assist in capacity planning and network performance tuning. Change Management & Documentation Implement network changes as per approved Change Management Process (ITIL framework). Document network configurations, changes, and troubleshooting procedures. Create and maintain standard operating procedures (SOPs) for network operations. Security & Compliance Ensure compliance with network security best practices, including access controls and segmentation. Work with security teams to monitor for vulnerabilities and apply necessary patches. Assist in firewall policy reviews and VPN configurations, if required. Basic Qualifications BE / B'Tech / MCA / MSc + 2-5 years' experience. Cisco networking and BAU operations. Hands-on experience with Cisco DNA Center, Cisco Prime Infrastructure, or Cisco Thousand Eyes. Strong knowledge of routing & switching protocols (BGP, OSPF, EIGRP, VLANs, STP, HSRP, VRRP). Familiarity with network monitoring tools and log analysis for troubleshooting. Basic knowledge of firewall integrations, VPNs, and network security policies. Preferred Qualifications ITIL Foundation Desired certification from either of the following CCNP Enterprise or CCNP Security (preferred). Has a hands-on experience working multiple clients and deployments for the BAU operations and support‍ Why Gruve At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you. Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Description: Global media and technology company that provides connectivity, content, and experiences to customers worldwide. Requirements: Must Have skills Strong understanding of IEEE802.11 protocol Hands-on experience on C/C++ programming Strong knowledge of Linux Operating systems Design, develop and testing of Wi-Fi software feature for Wi-Fi gateway/extender product Experience and knowledge on I EEE802.11/Wi-Fi protocols such as WPA, RADIUS, WPS, 802.11n/ac/ax Work with vendors to integrate Wi-Fi chipset solutions Provide technical assistance to other teams to trouble shoot customer Wi-Fi issues Work on development of new Wi-Fi features on RDKB platform Hands-on experience working in Linux environment. Strong knowledge of TCP/IP internals and common network protocols such as DHCP, DNS, HTTP Strong problem-solving skills Knowledge of Source version control tools like git, GitHub etc. Strong communication and interpersonal skills Job Responsibilities: Must Have skills Strong understanding of IEEE802.11 protocol Hands-on experience on C/C++ programming Strong knowledge of Linux Operating systems Design, develop and testing of Wi-Fi software feature for Wi-Fi gateway/extender product Experience and knowledge on IEEE802.11/Wi-Fi protocols such as WPA, RADIUS, WPS, 802.11n/ac/ax Work with vendors to integrate Wi-Fi chipset solutions Provide technical assistance to other teams to trouble shoot customer Wi-Fi issues Work on development of new Wi-Fi features on RDKB platform Hands-on experience working in Linux environment. Strong knowledge of TCP/IP internals and common network protocols such as DHCP, DNS, HTTP Strong problem-solving skills Knowledge of Source version control tools like git, GitHub etc. Strong communication and interpersonal skills What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively. You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality. You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve. Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve. To thrive in this role, you need to have: Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP. Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s. Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s. Good understanding of using ITSM tools and ITSM processes. Strong planning skills, considering possible changes and circumstances. A strong work ethic, including the capacity to put in longer hours when necessary. Adaptability to changing environments. A client-focused approach, creating positive client experiences throughout their journey. The aptitude to communicate and work across different cultures and social groups. Excellent active listening skills, confirming understanding and seeking relevant information. A positive outlook and resilience under pressure. A bachelor’s degree in information technology/computing or equivalent experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

You’ll be Responsible for? Design, implement, and maintain network architectures, including LAN, WAN, MPLS, VPN, SD-WAN, and cloud networks. Configure and optimize network services, including BGP, OSPF, EIGRP, VRRP, HSRP, and QoS. Deploy and manage security solutions such as NGFWs (Next-Generation Firewalls), IDS/IPS, SSL/TLS inspection, and NAC (Network Access Control). Configure and troubleshoot enterprise-grade network devices such as Cisco Nexus, Cisco ASA, Palo Alto, Fortinet, and F5 load balancers. Implement advanced network security measures, including Zero Trust architecture, Micro segmentation, and SIEM integration. Collaborate with DevOps and Cloud teams to design and deploy cloud-based networking solutions in Azure. Conduct network capacity planning and traffic analysis using tools like Wireshark, SolarWinds, PRTG, and NetFlow analyzers. Develop and maintain network automation scripts using Python, Ansible, or Terraform. Provide technical leadership in incident response, root cause analysis, and disaster recovery planning. Ensure compliance with industry standards such as ISO 27001, NIST, and PCI-DSS. Maintain detailed network documentation, including topology diagrams, configuration standards, and operational procedures. Lead and mentor junior network engineers and provide training on emerging network technologies. You’d have? Bachelor’s degree in computer science, Information Technology, or a related field. 8 to 10 years of hands-on experience in network architecture, administration, and security. Strong knowledge of enterprise networking protocols such as TCP/IP, BGP, OSPF, MPLS, VXLAN, and LISP. Expertise in network security tools such as Cisco ISE, Palo Alto Panorama, Forti Manager, and SIEM solutions. Experience with cloud-native networking technologies including VPC Peering, Transit Gateway, AWS Direct Connect, and Azure ExpressRoute. Proficiency in network automation and scripting using Python, Bash, Ansible, and Terraform. Familiarity with SDN technologies, including Cisco ACI, VMware NSX, and OpenFlow. Hands-on experience with wireless networking solutions, including Cisco Meraki, Aruba, and RADIUS authentication. Strong troubleshooting and analytical skills for diagnosing complex network issues. Excellent communication, documentation, and presentation skills. Industry certifications such as CCNP, CCIE, JNCIP, JNCIE, PCNSE, or equivalent are highly desirable. Why join us? Impactful Work : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

Role Summary (a) Title: Sr. Network Engineer (b) Business/Function: Network & Communication (c) Location: Bhubaneswar (d) Reports to: Manager (e) Team: Network - Operations (f) Summary: 1) The candidate will be supporting the Data Center and Production Network Operations 2) Monitor, track, fix and report the health status of Datacenter Network Additional Information (a) Responsibilities: 1) Strong troubleshooting skills across LAN and WAN environments. 2) Hands-on expertise in SD-WAN solutions, MPLS networks, and routing protocols (BGP, EIGRP, OSPF). 3) In-depth knowledge of Internet, Wi-Fi, and wireless technologies. 4) Strong knowledge of TCP/IP, OSI models, and IP SLA concepts. 5) Configuration, Monitoring & Troubleshooting of Networking devices (Switches, Routers of leading OEMs like CISCO, Juniper etc.). 6) Should support a heterogenous network infrastructure consisting of Routers, Switches, Data Canter Networking, Load balancers etc. 7) Securing Network Systems by establishing and enforcing policies, defining and monitoring access. 8) Network Operations - Network configuration, IP assignment, monitoring, Firmware upgrades, Manage and maintain Network ISP services, Fault handling and escalation (identifying and responding to faults on Network & Network devices, liaising with 3rd party suppliers/vendors for services and its management). 8) Timely resolution of calls / incidents related to all network issues within defined timelines. 9) Regular Patching of all provisioned Network & Security devices 10) Vendor Management and Asset & Inventory Management. 11) Proficiency in managing and securing Data canter networks. 12) Ability to design and document complex network architectures (HLD/LLD). 13) Support Regular VA scans and its remediation based on the priorities of all provisioned Network & Security devices. 14) Familiarity with security appliances and practices for data centre applications. 15) Periodic communication with vendors/NE's for regularly updating work progress on the tickets and service requests. 16) Excellent communication and reporting skills, with proficiency in preparing dashboards and presentations. Requirements (a) Education: B.E/ B.Tech/M.Tech/MCA (Computer/IT)/B.Sc (Computers) (b) Experience: 1) 4 plus years of working experience on large complex enterprise networks. - Mandatory 2) Must have hands-on experience in protocols/technologies like MPLS (traffic engineering, L2/L3 VPN), BGP-4/MP-BGP, ISIS, OSPF/OSPFv3, EIGRP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory 3) Experience in Software Defined Network (SDN) & SD-WAN. - Mandatory 4) Hands on experience on multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 5) Configuration experience on Network management and monitoring tools - Mandatory 6) Experience in conducting regular Network performance review, Network analysis and running detailed Network improvement plans with Network Providers. - Mandatory 7) Experience on Network Management tools like Cisco ISE, DNAC. - Mandatory 8) Experience in Solution Design and Architecture assessment of large networks - Desirable 9) Experience in Security devices - Added advantage 10) Experience in dealing with banks / financial institutions /NBFCs networks - Added advantage (c) Certifications: 1) CCNP - Mandatory 2) ITIL Foundation - Desirable (d) Knowledge: 1) Understanding of OSI model and TCP/IP protocol (IPv4 & IPv6) - Mandatory 2) Knowledge on network capture / analysis tools like Wireshark - Mandatory 3) Knowledge in Network Management and Monitoring tools such as Solarwinds. - Mandatory 4)Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory 5) Knowledge of Software Defined Network (SDN) & SD-WAN. - Desirable 6) Knowledge on Network & Security devices like firewalls, WAFs, L3 & L2 switches, LBs. - Desirable 7) Knowledge on Cloud Networking - Desirable 8) Knowledge of Network Security devices - Added advantage 9) Knowledge of Network Wireless technologies (e)Technical Skills: 1) Routing & Switching - Mandatory 2) Software Defined Network (SDN) & SD-WAN - Mandatory 3) MPLS Technology - Mandatory 5) Network Monitoring and Management tools - Mandatory 6) MS Office & MS Visio - Mandatory 7) Network Security - Firewalls, IDS/IPS, Proxy - Desirable 8) VPN technologies - Added advantage 9) Wireless - Added advantage