SASE Customer Success Engineer

Xoriant

5 - 10 years

7 - 17 Lacs

Bengaluru

Posted:6 days ago| Platform:

Apply

Skills Required

switches firewalls post-sales pre-sales routers IPSEC Radius PKI & SSL LDAP Palo Alto Networks Palo Alto Firewall BGP SAML Routing Protocols traffic generators Remote Access Authentication Protocols VPN solutions SSO EIGRP technical support sase TCP/IP OSPF

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: SASE Customer Success Engineer

Duration: Full time role

Location: Remote (India)

Note: Immediate joiners OR who can join in less than 20-30 days of notice

Duties:

As a Customer Success Engineer within the EMEA & LATAM SASE team, you will be part of a business-critical capability to enable our customers secure environments across the LATAM region.
You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.
This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.
You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.
You will be the frontline defense against the worlds most pressing cybersecurity challenges.
Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing CLIENTS SASE solutions to achieve their business and security objectives
Assist customers in implementing CLIENTS SASE solutions and fully integrate these into their security and networking operations
Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
Serve as a customer advocate in influencing product roadmap and improvements
Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
Be a Go-To customer expert on CLIENT’S SASE security solutions and become a Subject Matter expert over time
Key success metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement
With customers based across LATAM there will be a need at times to visit them for face to face meetings. These include meetings such as customer kick off meetings, business reviews (usually quarterly), etc. However, these usually depend upon the needs of the customer and so for some accounts there may be no travel required, and for others it could be once per quarter, although travelling every quarter is unusual

Skills:

Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles
In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Understanding SASE architecture and value proposition
Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP)
Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
Knowledge of Linux (including BASH and Python scripting)
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Strong consulting and project management skills
Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization
Ability to multi-task and work in a fast-paced environment
Availability to provide after-hours deliverables on a scheduled / non-scheduled basis
A proactive approach to resolving customer challenges
BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field

More Jobs at Xoriant

Python Software Developer - Linux

Bengaluru

5 - 10 yrs

INR 9 - 19 Lacs

Tech Lead/Architect With Maplelabs ( A Xoriant Company)

Bengaluru

10 - 20 yrs

INR 15 - 22 Lacs

Xoriant Hiring Big data hiring

Pune

5 - 9 yrs

INR 20 - 27 Lacs

Xoriant Hiring AppOps Engineer

Pune

5 - 7 yrs

INR 20 - 27 Lacs

Software Engineer in Test(SDET)

Pune, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.