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e-Client Services

e-Client Services

Nomura

2 - 3 years

4 - 5 Lacs

Mumbai

Posted:1 day ago| Platform:

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Skills Required

global operations Front office Customer support Investment banking Asset management Risk management Information technology Financial services Wholesale OTC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: eClient Services

Job Code: 9552

Country: IN

City: Mumbai

Skill Category: Global Markets

Description:

Nomura Overview:

Nomura is an Asiaheadquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking), and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Division Overview:

Global Markets Division: Based in Mumbai, the frontoffice team which works on a team extension model delivers pricing, modelling and risk management expertise to the Global Markets business. Founded as a centre of excellence, the group leads the way in price discovery and portfolio optimization techniques and is integral to the business aggressive revenue targets. The team is playing an integral role in structuring, pricing, risk management and new idea generation.

Team Overview

The electronic FX (eFX) offering at Nomura is a critical component of our business. Electronic trading volumes in the industry continue to grow and offer clients an efficient means of execution.

The eFX Client Services team is responsible for supporting Nomura s FX electronic trading offering to clients 23/5. This primarily means configuration of clients for trading on Multi Dealer Platforms, direct FIX/APIs and Nomura s single dealer platform NomuraLive. The team provides real time first line customer support to clients and proactively monitors flows on across platforms to identify and escalate issues.

Position Specifications:

Corporate Title

Analyst

Functional Title

Analyst

Experience

2 3 years

Qualification

Graduate B.Com/ B.Sc/ IT, or postgraduate MBA/CA

Role & Responsibilities:

Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Nomura Live (Nomura s FX trading platform). This involves daily interaction with sales and trading.
Handling configuration of onboarding clients to trade with Nomura on electronic platforms acting as the central point of contact for key institutional clients.
First line customer support for clients requiring assistance with electronic trading. Partnering with sales, trading and technology to resolve client issues.

Key objectives critical to success:

Ensuring that Nomura s eFX clients are granted electronic trading access in accordance with agreed procedures and policies in a seamless and efficient fashion putting the client s experience first.
Providing the eFX business and clients with real time support to facilitate a first class trading experience for the client.
Build strong relationships with external and internal stakeholders to maintain an optimal operating model

Mind Set:

Mandatory

Desired

Domain

Minimum 2/3 years of experience working within markets.

Knowledge of OTC and Cash FX products and markets is desirable as is e xposure to electronic trading.

Experience in a markets client service role is preferential.

Ability to manage multiple stakeholders and interact with all levels of individuals in the business.

Understanding of Global markets and electronic FX business

Ability to multi task and work in a high pressure environment is critical.

Excellent team work and communication skills.

Advanced excel skills are advantageous.

Handson on any basic electronic application.

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