Dutch /German expert For service desk - Ticketing tools

10 years

2 - 7 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Good understanding of OSI model and, TCP/IP protocols.

Good Troubleshooting skill on issues related to IPSec/SSL VPN, Firewall Access rule, Routing, Switching, NAT, VLAN, User Authentication, DNS, WINS, DHCP, and Debugging. IPSec VPN interoperability issues. Implementing technical event management / incident handling procedures, incident escalation, and technical investigation when needed.

Suggesting improvements in the operations and processes to make the system full proof.

Rendering technical support / training to clients for resolving critical technical issues.

Knowledge on Lucent Brick, Fortigate, Sonicwall, Checkpoint and Watch guard.

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