Documentation Lead

Role & responsibilities

• Lead & Mentor:

  Lead, mentor, and grow a team of technical writers, setting the quality bar and fostering a collaborative environment focused on continuous learning and skill development.

• Strategize & Execute:

  Develop and own the end-to-end documentation strategy, ensuring it aligns with product roadmaps and user needs.

• Author & Edit:

  Create and maintain a wide range of high-quality technical content, including installation/administrator guides, user manuals, release notes, tutorials, and context-sensitive help.

• Collaborate & Influence:

  Act as the primary documentation stakeholder, partnering with Product Managers, Engineers, and Support Teams to gather information, validate accuracy, and ensure content addresses real-world use cases.

• Uphold Standards:

  Enforce content quality by ensuring adherence to the Microsoft Manual of Style (MSTP) and ADA accessibility standards.

• Manage Projects:

  Oversee the documentation lifecycle using JIRA, from planning and task allocation to final delivery.

Preferred candidate profile

• 5+ years of experience in a technical writing role for a software product company.
• 2+ years of experience in a leadership or mentorship capacity.
• A mandatory professional certification in Technical Writing.
• Demonstrable experience working within an Agile framework.

Core Competencies & Technical Skills

• Exceptional Writing & Creativity:

  The ability to transform complex technical concepts into engaging, easy-to-understand content through creative writing and clear articulation.

• Technical Proficiency:

• Authoring & Project Tracking:

  Deep expertise in Confluence and JIRA.

• Styling & Web:

  Proficiency with HTML, CSS, and Markdown to create web-based and context-sensitive help.

• Visuals & Office Suite:

  Familiarity with graphic tools like Snagit and a strong command of MS Office (Word, Excel, PowerPoint).

• Version Control:

  Experience with Git.

• Strategic Thinking:

  Strong editing, proofreading, and information architecture skills.

• Proactiveness:

  Comfortable learning directly from the application UI and proactively seeking information from subject matter experts.