Document Specialist - CMN Collections

As a member of our team at Gentell, your role will involve collecting signatures on physicians" orders for durable medical equipment provided to long-term care residents. Your responsibilities will include handling physicians" orders for designated doctors, medical offices, and nursing homes, while focusing on building and maintaining strong relationships with physicians, nursing home staff, and Gentell field representatives. The primary focus of your role will be to track and collect Certificates of Medical Necessity (CMNs) for 80% of your time. You will be expected to develop efficiencies in departmental processes to ensure the timely return of physicians" orders, as well as handle special accounts with care. Additionally, you will be responsible for collecting signatures on physicians" orders within your assigned territory. To excel in this role, it is essential to possess excellent verbal and written communication skills, as well as strong customer service abilities. You should be persistent, results-oriented, and have a drive to succeed both independently and as a part of a team. Strong organizational skills, attention to detail, and a strong work ethic are also key qualities for this position. Furthermore, you should be able to follow through to resolve outstanding issues promptly, work with a sense of urgency, and maintain a high level of responsiveness. Confidentiality and discretion are crucial aspects of this role, and proficiency in using Microsoft Office and Adobe Acrobat is preferred. If you are looking to join a company committed to continuous improvement for both customers and employees, and if you possess the necessary skills and qualities for this role, we encourage you to apply and be a part of our dedicated team at Gentell.,