Dispatch Executive - US Logistics

As a Dispatcher, your primary responsibility will be to create and manage daily schedules for drivers, service technicians, or other personnel. You will be tasked with dispatching them to specific locations or assignments, considering factors like delivery windows, routes, and customer requirements. Utilizing route optimization software and local knowledge, you will plan the most efficient routes for drivers, taking into account traffic conditions, road closures, and weather. Constant communication with drivers and field personnel is essential in this role. You will provide real-time updates, address issues, respond to inquiries or concerns, and maintain accurate records of all communications. Interacting with customers to provide updates on delivery or service status, addressing inquiries, and promptly resolving any issues or complaints in a professional manner will also be part of your responsibilities. In the event of transportation issues such as delays, accidents, or breakdowns, you must act quickly to resolve them. Coordinating solutions and communicating with relevant parties will be crucial. Detailed record-keeping of dispatch activities, schedules, routes, and driver or technician performance is necessary for reporting and analysis purposes. Ensuring compliance with federal and state regulations, including hours-of-service rules for drivers, vehicle weight restrictions, and industry-specific regulations is vital. Promoting and enforcing safety protocols and regulations to guarantee the safety of drivers and field personnel, as well as implementing and adhering to company safety policies, are key aspects of this role. Proficiency in dispatching software, technology tools, GPS systems, and route optimization software is often required. You should be prepared to handle emergency situations such as accidents, breakdowns, or other unexpected events and coordinate emergency services if necessary. This is a full-time, permanent position with benefits including health insurance and provident fund. The work schedule involves night shifts on Monday to Friday in a US shift setting, with the work location being in person.,