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Zeta Inc.
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Director/ Senior Director - Account Management

Director/ Senior Director - Account Management

Zeta Inc.

15 - 20 years

50 - 55 Lacs

Mumbai

Posted:4 hours ago| Platform:

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Skills Required

Service level Quality standards Client relationship management Finance project governance Billing Account management Customer experience Project delivery Core banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our flagship processing platform - Zeta Tachyon - is the industry s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Responsibilities:

Managing Client Relationships
Delivery Oversight
Strategic Alignment
Overall Project Governance and Reporting
Commercial Responsibility P&L
Farming (Protect, Upsell, Cross-sell)

Job Description:

1. Client Relationship Management
Primary point of contact for the client throughout the engagement lifecycle.
Builds trusted advisor relationships with client stakeholders client needs and delivered solutions.

2. Delivery Oversight

Oversees the execution of the engagement/project, ensuring timelines, scope, and quality standards are met.
Works closely with project managers, delivery teams, and domain experts.
Ensures risks and issues are addressed proactively.

3. Commercial Responsibility

Accountable for the financial health of the engagement (budget, margins, billing).
Identifies opportunities for upselling or cross-selling within the engagement.
Negotiates changes in scope, pricing, and timelines when needed.

4. Strategic Alignment

Ensures that the engagement aligns with the client s strategic objectives.
Provides thought leadership and consultative insights.
Facilitates long-term partnership growth beyond the current engagement.

5. Governance and Reporting

Conducts regular status reviews and executive updates.
Tracks and reports key performance indicators (KPIs) and service level agreements (SLAs).
Ensures proper documentation and compliance with contractual obligations.

Skills:

A minimum experience of 15 years
Business and Functional understanding of Credit Card business and Platform.
Strong client-facing communication and negotiation skills.
Ability to manage cross-functional teams and influence without authority.
Financial acumen and project delivery experience.

Experience and Qualifications:

B.E/ B.Tech & MBA Preferred.

Zeta is an equal opportunity employer.

At Zeta, we are committed to equal employment opportunities regardless of job history, disability, gender identity, religion, race, marital/parental status, or another special status. We are proud to be an equitable workplace that welcomes individuals from all walks of life if they fit the roles and responsibilities.

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Zeta Inc.

Financial Technology (FinTech)

Los Angeles

201-500 Employees

31 Jobs

Key People

Bhavin Turakhia

Founder & CEO
Gaurav Singh

Co-founder & CTO
Ankur Choudhary

Co-founder & COO

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Director/ Senior Director - Account Management