Director, HR

• As you tackle your new tasks for the day, you know that it will lead to one thing:providing the best people experience to our teammates and supporting our frontline.

As theDirector of Shared Services, you will:

• Lead your team to support all functions of HR globally;
• Work closely with our leaders to achieve cost-effective outcomes through Process, Data, and HR Technology standardization.
• Delivering on quality is a team effort spanning multiple departments and you will help bridge the gap;
• Be responsible for working closely with site HR, Total Rewards, and HRIS to identify quality initiatives;
• Ensure that these groups work with urgency and efficiency to deliver our employee commitments;
• Become the expert of all relevant processes leveraged across the TaskUs HR organization;
• Dive deep into the processes and procedures of shared services and identify ways to streamline and improve;
• Demonstrate a hands-on, high energy work ethic and championing a team player attitude. Your team is essential to the employee experience
• Develop clear strategic roadmaps by partnering with Site HR Leaders and other internal departments such as Finance, IT, etc.
• Establish clear service performance metrics to measure the team s effectiveness
• Guarantee all critical issues and questions are responded to promptly
• Enhance HR delivery and monitor overall effectiveness (eg benchmarking, service evaluations, CSAT reviews) by implementing appropriate programs, policies and procedures
• Ensure compliance and company policies are being met across Shared Services
• Drive a customer-centric mindset across HR Shared Services through collaboration across geographies
• Guide teams to meet all productivity, quality and cost targets through an ongoing process of review that drives a culture of continuous improvement
• Build a strong sense of community throughout the HR teams globally by aligning practices, as well as policies and procedures

Do you have what it takes to become aDirector of HR Services

Requirements:

• At least 8-10 years of HR Service Delivery experience. At least 2 years experience as a Director or equivalent preferably from a BPO company
• Strong leadership and passion for leading and implementing processes across the globe
• Intermediate understanding of service and process architecture throughout HR and aligning departments
• Proven track record of collaborating with cross -functional groups to produce results
• Demonstrated ability to perform well in a rapidly changing global team
• Excellent communication skills both written/verbal
• Strong critical thinking and exceptional problem-solving skills
• Passion for our mission of ensuring a people-first mentality and servant leadership