Director, Global Process Management

The Director of the Global Process Management (GPM) Center of Excellence (COE) plays a vital leadership role in defining, deploying, and enhancing enterprise-wide standards for process management. In this position, you will collaborate with existing Global Process Owners (GPOs), Operational Excellence, Engineering, and cross-functional teams to ensure consistency, maturity, and performance improvement across end-to-end processes. Additionally, you will be responsible for establishing new GPOs, developing necessary capabilities and governance structures to facilitate genuine process ownership. Your responsibilities will include developing and refining the global process management strategy, methodology, and governance framework. You will define the vision, standards, and success criteria for process ownership and end-to-end process management throughout the organization. Moreover, you will create and maintain the Process Management Playbook, encompassing taxonomy, roles and responsibilities, KPIs, and maturity models. Collaboration with existing GPOs to drive the adoption of standard practices, enhance process performance, and expedite maturity will also be a key aspect of your role. Furthermore, you will facilitate alignment among GPOs, Operational Excellence, Engineering, Digital, and Business Units. Providing mentorship, tools, and frameworks to empower GPOs in leading transformation and continuous improvement initiatives will be essential. You will identify priority process domains requiring formal ownership, initiate the formation of new GPO roles and operating models, and lead onboarding, training, and capability development for new GPOs and their teams. Building a global GPO community to promote knowledge sharing and collaboration is also a significant part of this role. As a Director of the GPM COE, you will serve as a trusted advisor to senior executives and business leaders on process ownership and transformation. You will influence partners across regions and functions to adopt a process-first mindset, embedding a culture of cross-functional accountability and continuous improvement. Implementing a consistent approach to measuring process maturity and performance across the enterprise, utilizing data and insights to drive decision-making in process improvement initiatives, and reporting regularly to senior leadership on GPO maturity, progress, and impact are additional responsibilities. To qualify for this role, you should hold a Bachelor's degree in Business, Engineering, or a related field, with a preference for a Master's degree. A minimum of 15 years of experience in process transformation, operational excellence, or enterprise process management roles is required. Proven experience in leading large-scale, cross-functional process improvement initiatives globally, as well as familiarity with process frameworks, governance, and maturity models, are essential. Strong stakeholder engagement, strategic thinking, communication, and change leadership skills are crucial for success in this position. Joining LSEG means becoming part of a global financial markets infrastructure and data provider committed to driving financial stability, empowering economies, and enabling sustainable growth. With a culture built on values of Integrity, Partnership, Excellence, and Change, LSEG offers a collaborative and creative environment where individuality is valued, new ideas are encouraged, and sustainability is a priority. As a member of the LSEG team, you will contribute to reshaping the financial ecosystem to support sustainable economic growth, accelerate the transition to net zero, promote the green economy, and create inclusive economic opportunities. At LSEG, you will benefit from a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.,