Digital Transformation Enablement Specialist

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

Key Roles and Responsibilities:

• Collaborates with senior management/leadership to understand the organisation's digital transformation goals and drive towards enablement of such.
• Creates adoption plans for new digital technologies, outlining the steps for successful implementation and integration.
• Designs and delivers training programmes, workshops, and resources to educate stakeholders about the benefits and usage of digital tools.
• Maintains a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for Corporate IT.
• Drives optimisation and lowers the cost of services through centralisation, digitalisation, optimisation, and centralisation.
• Works closely with cross-functional teams, including IT, departments, and project teams, to ensure alignment and collaboration on digital initiatives.
• Develops change management strategies to address potential resistance, engage stakeholders, and ensure a smooth transition to digital solutions.
• Designs, plans and implements technical solutions in the end user device space.
• Provides ongoing support to users as they navigate and utilise digital tools, addressing questions, issues, and concerns.
• Takes technical ownership of the designed solutions and assists in handing over the daily support and knowledge to the support organisations.
• Identifies opportunities for process optimisation through the application of digital technologies, working with teams to streamline workflows.
• Maintains and improves programmes to foster a culture of driving quality improvement based off the analysis of employee survey feedback to drive improved employee satisfaction in conjunction with EICS performance management and Information Technology.
• Leverages data to measure the effectiveness of digital transformation initiatives, identify areas for improvement, and drive informed decisions.
• Tracks and reports on the progress of digital transformation initiatives, highlighting successes and areas for further development.
• Develops and maintains Corporate IT service excellence strategy by driving the service delivery, governance, and performance management maturity through establish frameworks methodologies and tools.
• Drives innovation by researching and investigating emerging infrastructure technologies and the best practices associated.
• Manages the proof of concept (POC) initiatives.
• Stays updated with emerging digital trends, tools, and best practices, and assess their potential relevance to the organisation.

Knowledge, Skills and Attributes:

• Seasoned, experienced professional; has complete knowledge and understanding of area of specialisation
• Uses evaluation, judgment, and interpretation to select right course of action
• Strong understanding of digital technologies, including cloud computing, data analytics, automation, and collaboration tools
• Knowledge and understanding of IT industry environment and business needs
• Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders
• Analytical mindset with the ability to leverage data for decision-making and continuous improvement
• Excellent communication skills to convey complex digital concepts to technical and non-technical audiences
• Ability to share and communicate ideas clearly, both orally and in writing, to executive staff, business sponsors, and technical resources in clear concise language
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
• Problem-solving skills to address challenges and roadblocks in the adoption of digital technologies
• Ability to understand new issues quickly and make wise decisions
• Ability to work under pressure, plan personal workload effectively
• Strong interpersonal skills to build relationships and collaborate effectively with cross-functional teams
• Good conceptual insight and ability to think strategically
• Ability to establish and manage processes and practices through collaboration and the understanding of business
• Ability to manage urgent and complex tasks
• Expert knowledge on multi-technology software, operating systems and infrastructure design best practices in a variety of hardware platforms including mainframes, distributed platforms, desktops, and mobile devices
• Strong knowledge of End user device management platforms
• Ability to develop and deliver engaging training materials, workshops, and resources
• Change management expertise, including the ability to manage resistance and promote user engagement
• Organisational skills to manage multiple initiatives and priorities concurrently
• Adaptability to evolving technologies and organisational needs
• Passion for driving innovation and helping teams embrace digital transformation

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Business, or a related field
• Certifications in relevant areas, such as Project Management Professional (PMP) or Certified Digital Transformation Professional (CDTP), are advantageous
• ITIL Foundation (minimum) or higher
• SIAM Service Integration and Management Foundation would be advantageous

Required Experience:

• Seasoned proven experience in a similar role within a global Information Technology organisation
• Seasoned proven experience in facilitating digital transformation initiatives, technology adoption, or change management within an Information Technology environment

Workplace type:

Hybrid Working