2 Digital Payments Jobs

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Process Associate, Customer Service In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications. Responsibilities . Respond to customer queries and customer&rsquos concerns. . Demonstrates effective, clear, and professional written and oral communication. . Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. . Actively seek solutions through logical reasoning . Demonstrates strong problem-solving capabilities and assist customers in case of any issues. . Provide excellent customer service to our customers. . You should be responsible for exhibiting capacity for critical thinking and analysis. . Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. . Basic knowledge of how digital payments work is required. Qualifications we seek in you. Minimum qualifications . Graduate (Any Discipline) . Freshers are eligible. . Proficiency in spoken & written English & Hindi and with neutral English accent. Preferred qualifications . Previous experience in a customer service role chat/email/voice . Effective probing skills and analyzing / understanding skills. . Analytical skills with customer centric approach . You should be able to work on a flexible schedule (including weekend shift) Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Summary of the position The Assistant Manager/Manager will help the company to meet the client acquisition and revenue growth targets. He/She will be responsible for maximizing our sales potential, crafting sales plans, and closing the deals. Job Responsibilities - -Design and implement a strategic business plan that expands the company's client base and ensures its strong presence in India and overseas. -Build and promote strong, long-lasting customer relationships by partnering with them. -Present sales, revenue, and expense reports and realistic forecasts to the management team. -Identify emerging markets and market shifts while being fully aware of the products and competition status. -Respond to tender documents, proposals, reports, and supporting literature. -Creating and implementing a sales plan. -Carry out cold calling in order to create interest in products and services, generate new business leads, and arrange meetings. -Prepare and deliver presentations and demonstrations of software to clients. -Network with existing clients in order to maintain links and promote additional products and upgrades if any. -Market and promote a portfolio of products by writing and designing sales literature and attending industry events. -Achieve complete understanding of the company's product portfolio. -Research market Opportunities regularly especially overseas. -Engagement and co-ordination with our sales partners overseas. -Attend conferences in India and overseas when required. -Advise on software features and how they can be applied to assist in a variety of contexts. Job Requirement: Excellent communication (both written and verbal) and presentation skills are a must. Strong attitude and personality for sales. Proficient in MS Office. Graduate/Post Graduate (MBA preferred). 8 to 10 years of experience in B2B banking product software sales. A good level of technical understanding with enthusiasm for new technology and its commercial applicationsthough having technical skills prior to starting isn't essential. Must be a team player who can integrate well with the sales team. Ability to maintain focus and business acumen under stressful situations. Self-motivated with a competitive, results-driven attitude. Candidates should be open to relocating to Mumbai. Exposure to IT Sales, banking, and financial services is an advantage. A valid passport is required.