Posted:1 month ago|
Platform:
Work from Office
Full Time
Summary About the role: The position will lead the tool operations for one of our digital finance tools SOFIA. The job will require the experience in business operations, skills and/or practical experience on basic Finance data analytics and financial planning or reporting tools. About the Role Key Requirements: Acting as first level support for our users across globe, delivering business continuance, user trainings and user access management Ability to work with technical team to ensure timeline alignments, communication within tools, data quality checks Work closely with product managers to facilitate new solutions, features by supporting data analysis Interact with technical operations team for system performance, ensure daily operations continuity Develop documentation for business operations procedures, develop SOPs and user guides. Cross function collaboration for tool related operational updates/ enhancements; addressing them with our IT partners (acting as a bridge between stakeholders and IT team). Drive process excellence initiatives ensuring our recurring process are optimal, while keeping a user-centric mindset. Identify the scope of process improvements, automations to facilitate efficient operations. Essential Requirements: Excellent communication skills, experience to communicate with business leaders through all level of organization. Experience of working on business system analysis, process automations; data simplification using advance tools. Ability to manage multiple tasks, deadlines and adapting to continuous system changes. Desirable Requirements: 5+ Years of experience in business operations, skills and/or practical experience on basic Finance data analytics and financial planning or reporting tools. masters/bachelors degree in business management, Finance or FinTech related field.
NOVARTIS
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