Digital Desk Manager

Shivam Autozone (India) Pvt. Ltd

3 - 9 years

4 - 8 Lacs

Mumbai

Posted:4 hours ago| Platform:

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Skills Required

Report generation Team management Claims Billing Customer handling Desk Executive Management Web analysis Monitoring auto industry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the daily digital lead handling at the parent dealer level and interact with dealer owner/CEO/CMO
Ensuring all Digital leads are followed up in time
Listening to calls to give feedback on call quality
Manage the implementation, tracking and measurement of hyperlocal marketing campaigns
Work within a budget and track spends
Ensure that MSIL CI is being maintained in dealer level campaigns.
Deliver regular reports of campaign results, including web analysis and evaluation of KPIs
Maintain regular measurement of the ROI of campaigns
Collect and use data to inform new campaigns and the evaluation of existing campaigns.
Creation of the campaign brief and passing it to the agency
Reporting Dashboard Handling manage the lead status and report the entire interactions at the outlet level
Responsible for regular Review Meets with Agency
Entire Billing, Claims process for Digital Spends and On-ground Events through JASP portal
Daily monitoring and tracking of Digital lead conversion and performance
Cross-reporting with MSIL RO SPOCs and Agency regional SPOCs
Act as a bridge between Agency & Dealership
Leading the Digital Desk Executive (DDE) operations to achieve targets
Handle escalations over calls, raise tickets and follow up for resolutions

Qualification & Desired Skill Set:

Graduate Degree Holder
Experience in the Auto Industry
Soft Skills with strong team management skills
Good Digital knowledge, tech-savvy, updated on digital trends
Good Customer Handling Skills
Good Communication Skills
Good knowledge of Excel, report generation, with an ability to analyse data
Able to apply logical reasoning to problem-solving

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