Design & Deployment Specialist 2

 Family Description 
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Subfamily Description 
Service Process Management (SPM) comprises the design, development, deployment, and innovation in creation of services portfolio with best in class processes and the support in efficient service delivery through tools, automation, and Robotic Process Automation (RPA). Contains identification of service goals and the support of service delivery through end-to-end lifecycle management and regarding the use of processes for services. Impact 
Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact. Scope & Contribution 
Individual ContributorPerforms and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/SupervisoryDirect supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions. Innovation 
Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations. Communication 
Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset Knowledge & Experience 
Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree. Manages all aspects of the end-to-end release deployment. Ensures reference process repository is kept updated. Ensures coordination between pilot teams and process owners. Ensures teams follow the defined process deployment framework. Provides management reports on deployment progress. Ensures acceptance including business sign off. Owns and drives rollout planning including method of deployment. Ensures all aspects of change management including communication, preparation and training. Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve services process design. Has in-depth business knowledge and uses understanding of how relevant areas integrate to achieve objectives. Uses advanced analytical skills to solve complex services process design that do not have routine solutions and takes a new perspective. Acts as a professional advisor and mentor for staff / workteam / taskforces. May lead process design projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.