Deputy Manager- Service Operations

As a Service Operations Support in 3-phase SERVICE, you will be responsible for delivering exceptional service to existing customers. With a minimum of 10-12 years of experience, you will specialize in handling 3-phase UPS Break Down Maintenance, Preventive Maintenance, and installation and commissioning. Your leadership skills will be utilized in managing a team of 2-3 engineers and executing projects with vendor coordination. Assigning calls to ASPs and ensuring task completion will be a key aspect of your role. Your proactive approach will involve promptly following up on service requests, providing customer feedback, and conducting safety checks on all UPS and supplied equipment during routine visits. You will also conduct onsite training for customers" facility teams to educate them on safe and effective UPS system use and maintain necessary records. Identifying business opportunities to increase service revenue through AMC, UPS accessories, and batteries inquiries will be an important focus. Establishing field test methods, monitoring test quality, providing recommendations for UPS performance improvements, and presenting findings to managers and supervisors will be part of your responsibilities. Additionally, you will ensure the calibration of measuring instruments and availability of necessary items in the toolkit for field use. Monitoring inventory levels and reordering materials when required will also be part of your duties. Qualifications: - Diploma or Bachelor's Degree in Electrical or Electronics Engineering is highly desirable Skills: - Process-oriented and customer-focused individual with a drive to provide the highest level of field service support to improve sales and profitability - Knowledge of UPS systems and working knowledge of the electrical industry - Strong interpersonal skills - Excellent active listening and customer service skills Join our team as a Service Operations Support and contribute to efficient service delivery for all accounts within the assigned area.,